Fix: Can’t Transfer Photos from iPhone to Windows 10

By: Ivan Jenic
8 minute read

Windows 10 is doing great so far, but some users have reported that they have difficulty transferring their photos from their iPhones to Windows 10. If you’re one of those users that can’t import photos from iPhone to Windows 10, you might want to read these tips below.

Before suggesting some potential solutions below, we recommend you to download iMobie AnyTrans trial  and try to transfer the photos through it. This software not only helps you to sync your  iPhone photos with your PC, but it also allows you to keep safe your music/image/video libraries in case of a device being damaged or lost.  Besides, you will be surprised to see how any video format is decoded by this software.

Can’t transfer photos from iPhone to Windows 10? Here’s how to fix that

Not being able to transfer photos from iPhone to your PC can be a big problem. However, users reported the following issues as well:

  • Can’t view iPhone photos on PC – Many users reported that they can’t transfer or view iPhone photos on their PC. This is an unusual problem, but you should be able to fix it by using one of our solutions.
  • iPhone photos not showing up on PC – Several users reported that iPhone photos aren’t showing up on their PC. This is most likely caused by an outdated or corrupted driver.
  • Can’t transfer photos from iPhone 6 to PC – This issue affects all iPhones, and many iPhone 6 users reported this problem on their PC.
  • Can’t transfer photos from iPhone with iTunes, Bluetooth, iCloud, iPhoto – Several users reported that they were unable to transfer photos using iTunes and iCloud. In fact, they weren’t able to transfer their photos even while using Bluetooth connection.
  • Can’t import photos iPhone 3gs to computer – Several users reported that they had issues importing photos from iPhone 3GS. This issue is usually caused by your settings and it can be easily fixed.
  • Can’t import photos from iPhone 4s, iPhone 5 – This problem can occur on newer iPhones as well, and many users reported that they can’t import photos from iPhone 4S or iPhone 5.

Solution 1 – Unlock your iPhone and set your PC as a trusted device

  1. Before transferring files to Windows 10 make sure that you unlock your iOS device using your passcode, especially if you’ve never synced it with your computer before.
  2. Make sure that your iOS device trusts your computer before transferring your files.

Solution 2 – Check for updates

  1. Update your photo-management software and iTunes.
  2. Update your iPhone.
  3. Check if there’s an update available for your version of Windows using the Windows Update application.

Solution 3 – Try to import photos again

  1. Create a new photo to import.
  2. Connect your iPhone to your computer.
  3. Open This PC, find your iPhone under the Portable Devices, right click it, and press Import Pictures and videos.
    Can't view iPhone photos on PC
  4. In addition, you can try transferring your photos using the iTunes application.

Solution 4 – Check the USB cable

Make sure that your USB cable is functioning and that is free of dust. In addition, check for any damage. If you’re using third-party cable you might only be able to charge your device, but not transfer any files. If you have any other spare USB cable, you can try it as well.


Solution 5 – Check if Apple Mobile Device Support is installed

iOS devices require Apple Mobile Device Support to be installed on your computer, and in order to check if this feature is installed do the following:

  1. Press Windows Key + S and enter control panel. Select Control Panel from the list.
    Can't import photos from iPhone 5
  2. When Control Panel opens, locate and click on Programs and Features.
    Can't view iPhone photos on PC
  3. Check the list for Apple Mobile Device Support.
    iPhone photos not showing up on PC
  4. If Apple Mobile Device Support isn’t on the list of installed software, you need to remove iTunes, QuickTime, Apple Software Update, Apple Application Support, and then reinstall iTunes.

Solution 6 – Restart the Apple Mobile Device Service (AMDS)

If your iOS device isn’t recognized on Windows you might need to restart Apple Mobile Device Service, and here’s how to do it:

  1. Close iTunes and disconnect any iOS devices that you have connected.
  2. Open the Run window by pressing the Windows key + R.
  3. In the input field enter services.msc and press OK.
    iPhone photos not showing up on PC
  4. Services window should open. On the list on the left find Apple Mobile Device Service, right click it and choose Properties from the menu.
    Can't transfer photos from iPhone 6 to PC
  5. In the Properties window find Startup type and choose the Automatic from drop down list. Click the Stop button bellow to stop the service.
    Can’t transfer photos from iPhone with Bluetooth
  6. After the service has stopped click Start to start it again. Click OK and restart your computer.
    Can’t import photos iPhone 3gs to computer
  7. Open iTunes and connect your iOS device.

Solution 7 – Verify if Apple Mobile Device USB Driver is installed.

  1. Connect your iPhone to your computer. If iTunes is running, close it.
  2. Press Windows Key + X to open Win + X menu. Select Device Manager from the list.
  3. Find Universal Serial Bus controller and press plus to expand the list. Find Apple Mobile Device USB Driver on the list.
  4. If the driver name doesn’t have a down arrow, “!” or “?” or next to it, it means that it is successfully installed, and there might be some conflict with third-party software.
  5. If there’s a down arrow, you might need to enable the driver, and if there’s “!” or “?”, you might need to reinstall the driver.
  6. If the Apple Mobile Device USB Driver isn’t available on the list, then you might have problem with your USB port, so try a different port for at least 30 seconds. In worst case your iOS device might not be compatible with chipset drivers, and you can try updating your chipset and motherboard drivers. We recommend this third-party tool (100% safe and tested by us) to automatically download all the outdated drivers on your PC.

Solution 8 – Try your iPhone on another PC

If everything else fails you can try to connect your iPhone to another PC to see if there’s any difference. If the problem persists it means that something is wrong with your iPhone and you might need to contact a professional to fix that.

By connecting your iPhone to another PC you can easily diagnose if the problem is related to your computer, driver incompatibility or if it’s something wrong with your iPhone.


Solution 9 – Use iCloud

If you can’t import photos from iPhone on Windows 10, you might want to try using iCloud. After downloading iCloud, simply navigate to iCloud for photos and you should see three directories available.

One of these directories should contain your pictures and by accessing it you’ll be able to transfer them to your PC. Several iPhone 6 users reported that this solution worked for them, so be sure to try it out.


Solution 10 – Reset your iPhone’s location and privacy settings

According to users, if you can’t import photos from iPhone to Windows 10, you might be able to fix the problem simply by resetting your location and privacy settings. To do that, you need to do the following:

  1. On iPhone go to Settings > General.
  2. Now navigate to Reset > Reset location & privacy.
  3. Now connect your iPhone to the PC.
  4. Select the Trust option on your phone.
  5. Open iTunes and be sure to check Trust option as well.

After doing that, the problem should be resolved and you’ll be able to transfer pictures without any problems. This solution works for iPhone 6, but you can use it with other versions of iPhone as well.


Solution 11 – Connect your phone to a different USB port

If you can’t transfer photos from iPhone to Windows 10, the problem might be your USB port. Several iPhone 5S users reported that they were unable to transfer photos while using USB 3.0 port on their PC.

USB 3.0 ports are significantly faster, but sometimes issues with them can occur. If you’re unable to transfer files while using USB 3.0 port, be sure to connect your device to a USB 2.0 port and check if that solves the problem. Several users reported that using USB 2.0 fixed the problem for them, so be sure to try that.


Solution 12 – Change the permission of Pictures folder

According to users, if you can’t transfer photos from iPhone to Windows 10, the problem might be your permissions. Several users reported that they had missing permissions for Pictures directory, and that caused this problem to appear. To fix the issue, you need to do the following:

  1. Open This PC and right click Pictures folder. Choose Properties from the menu.
    iPhone photos not showing up on PC
  2. Navigate to Security tab and click on Edit button.
    Can't transfer photos from iPhone 6 to PC
  3. Select your account from the list and check Full control in Allow column. Now click on Apply and OK to save changes.
    Can’t transfer photos from iPhone with iTunes

After obtaining Full control over the Pictures directory, the issue should be resolved and you’ll be able to import your files once again.

Several users reported that you can fix this problem simply by giving Full control privileges to group called Everyone. To do that, just follow these steps:

  1. Repeat Steps 1 and 2 from above.
  2. Click on Add button.
    Can’t import photos iPhone 3gs to computer
  3. In Enter the object names to select field you need to enter Everyone. Now click on Check Names and OK.
    Can't import photos from iPhone 4s
  4. Select Everyone group and check Full control option in the Allow column. Click on OK to save changes.
    Can't view iPhone photos on PC

After granting Full control to the Everyone, the problem should be resolved and you’ll be able to transfer pictures without any problems.

If the issue still persists, you might want to try transferring fewer pictures. Many users try to transfer all their pictures at once, but that can cause this problem to appear. Instead of transferring all your pictures, try to transfer 10 pictures or more at the time and check if that works. This might be a tedious workaround, but few users reported that it works, so be sure to try it out.


Solution 13 – Disable your antivirus

If you can’t transfer photos from iPhone to Windows 10, the issue might be your antivirus software. Many users had this problem on their PC, but after disabling their antivirus the issue was resolved, so be sure to try that.

If you don’t want to disable your antivirus, just check its configuration and try to disable features related to removable storage.

That’s it, if you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


Editor’s Note: This post was originally published in August 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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