Fix: Can’t log in to Windows 10

Windows 10 has it share of issues, and one of more troubling issues that users have reported is the inability to log in to Windows 10. This sounds like a big problem, but there are few things you can do to fix it.

Not being able to log in to Windows 10 can be one of the worst problems that PC users can face. You can’t access your files or applications, and not being able to use Windows 10 can cause major problems especially if you use Windows 10 regularly for work or school projects.

I Can’t Log In To Windows 10, What To Do?

  • Windows 10 can’t sign into your Account – You’ll get this error in case something’s wrong with your User Account.
  • Windows 10 won’t let me log in to my computer – In case you recently encountered this problem, we have an article about it.
  • Windows 10 can’t login with Microsoft Account – If you receive this error on login, check out our article about resolving this problem.
  • Windows 10 can’t login with password – This error appears when there’s something wrong with your password.
  • Windows 10 can’t login after upgrade – Windows upgrades are known for causing various login problems to users.
  • We can’t sign into your account this problem can often be fixed – In case you’ve encountered this problem, check out our full guide about solving this issue
  • Windows 10 can’t get to login screen – This is a more serious issue, as it probably means your computer is unable to boot correctly. In this case, we recommend you our article about booting problems in Windows.

Fix: Unable to login to Windows 10

Table of contents:

  1. Check your keyboard
  2. Make sure you’re connected to the internet
  3. Run PC in the Safe Mode
  4. Use the Local Account
  5. Install Windows Updates
  6. Perform System Restore
  7. Scan for viruses
  8. Run the SFC scan
  9. Reset Windows

Solution 1 – Check your keyboard

Make sure that if you’re using a localized keyboard that you’re entering the correct password. Sometimes with localized keyboards, key placement might be a bit different so keep that in mind. Sometimes special characters or numbers in some rare cases can be assigned to different keys when you use a localized keyboard, so that might be preventing you from accessing Windows 10.

If you still have trouble logging in to Windows 10, you can always try using a different keyboard especially if your current keyboard has different letter placement. So if you have spare keyboard try connecting it to your computer and using it to log in to Windows 10.

Or better yet, you can use the on-screen keyboard to login.

  1. On login screen on the bottom right click Ease of Access icon.
  2. Find On-screen keyboard and click it.
  3. Keyboard should appear on your screen.
  4. Use your mouse to enter the password and try to log in again.

This solution sounds simple, but it has been confirmed that it works by many users so make sure that you give it a try.

Solution 2 – Make sure you’re connected to the internet

If you recently change your Microsoft Account password in the web browser, there’s a chance your computer hasn’t ‘registered’ it yet.

So, before moving on, make sure your computer is connected to the internet. This will allow your PC ‘to’ register the new password, and you’ll be able to log in to your PC again.

If you’re already connected to the internet, move on to the next solution from down below.

Solution 3 – Run PC in the Safe Mode

If you’re still unable to login to your PC, the only thing you should do next is to enter the Safe Mode. The Safe Mode does wonders in cases like this.

Not only that it’ll help us get your computer up and running, but it’ll also help us with determining the cause of the problem, and solving it. Running your computer in the Safe Mode will also be required for some of the solutions below. So, keep that in mind.

Here’s how to run your PC in the Safe Mode, when you’re not able to log in:

  1. Restart your computer while holding the SHIFT button
  2. The Advanced Startup menu will open on the boot.  Go to Troubleshoot.Windows 10 can't sign into your Account
  3. Now, go to Advanced Options > Startup Settings.
  4. Click the Restart button.
  5. A window with various startup options will show up. Press 5 or F5 on your keyboard to choose Enable Safe Mode with Networking.Windows 10 won't let me log in to my computer
  6. Wait for your computer to boot.

That’s all, now that we’re in the Safe Mode, we can move on finding and solving our problem.

Solution 4 – Use the Local Account

This is another temporary solution, until we determine the exact cause of the problem. Here’s what you need to do to switch from your Microsoft Account to your Local Account:

  1. Open the Settings app.
  2. Go to the Accounts section. Now navigate to the Your info tab.
  3. Click  Sign in with a local account instead.Windows 10 can't login with Microsoft Account
  4. Enter your password and click Next.
  5. Now enter a username for your local account and click Next.
  6. After doing that, click the Sign out and finish button.
  7. Now log into Windows 10 with your local account.

Solution 5 – Install Windows Updates

Sure, Windows updates are known for causing and solving various problems. It’s like an infinite loop. But in this case, you shouldn’t be worried about the actual content of the update.

To install any Windows update, you need to restart your computer to apply changes. And that’s where things can get nasty. It’s more than likely for the update you just installed to disrupt your booting process.

We recommend you to check our article about problems with installing Windows updates for more potential solutions.

Solution 6 – Perform System Restore

If something inside your system got corrupt, System Restore is a tool that might come in handy. In case you’re not sure how to use System Restore, follow these instructions:

  1. Restart your computer while holding the SHIFT button
  2. The Advanced Startup menu will open on the boot.  Go to Troubleshoot.
  3. Choose System Restore.
  4. Choose your last restore point, and follow further on-screen instructions.
  5. Finish the setup.

Solution 7 – Scan for viruses

There’s also a chance you’ve picked up a virus somewhere, and it’s blocking you from logging into your PC. So, boot in the Safe Mode, and perform a deep virus scan.

If there are any threats, your antivirus program will remove them, and hopefully, you’ll be able to log in to your computer normally again.

Solution 8 – Run the SFC scan

The SFC scanner is a handy tool used for dealing with various system-related problems. As there’s a chance our problem lays deep in the system, the SFC scan could prove as useful.

Here’s what you need to do to run the SFC scan:

  1. Go to Search, type cmd, right-click Command Prompt, and go to Run as Administrator.
  2. Enter the following command, and press Enter on your keyboard: sfc/scannowWindows 10 can't login after upgrade
  3. Wait for the process to finish.
  4. Restart your computer.

Solution 9 – Reset Windows

And finally, if none of the solutions from above proved to be useful with solving our login problem, we’ll have to raise the white flag, and reinstall your operating system.

Here’s how to

  1. Go to the Settings app.
  2. Go to Update & Security > Recovery.
  3. Under Reset this PC, select Get Started.Windows 10 can't get to login screen
  4. Choose whether you want to completely wipe your partition, or keep your personal files.
  5. Follow further on-screen instructions very carefully. Note: If you’re not certain about doing this, ask someone more experienced for help.

We hope that these solutions have helped you to log in to Windows 10, but if you still have this issue we have already covered what to do if you are unable to login with Microsoft account and what to do if Windows 10 freezes at login section.

Editor’s Note: This post was originally published in February 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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