Fix: Can’t Play Sims 4 on Windows 10

By: Ivan Jenic
5 minute read

Windows 10 offers all sorts of improvements to its users, but despite the improvements Windows 10 isn’t perfect operating system, and there are some issue from time to time. One of these issues is related to video game called Sims 4, and users report that they can’t play Sims 4 on Windows 10.

Can't play Sims 4 on Windows 10

How to deal with Sims 4 problems in Windows 10

There’s nothing more frustrating than buying a video game and not being able to play it. Users report that Sims 4 stops working all of the sudden, and this can be quite frustrating, but there are few solutions to this issue.

Solution 1 – Delete lastCrash.txt and lastException.txt files from your Sims 4 folder

First thing we’re going to try in order to solve Sims 4 problems in Windows 10 is to delete a couple of files from Sims 4 saves folder. Just follow the steps above, to delete these files:

  1. Go to the C:\Users\YOU\Documents\Electronic Arts\The Sims 4 folder.
  2. Find lastCrash.txt and lastException.txt files and delete them.
  3. After you’ve deleted those files try running Sims 4 again.

Solution 2 – Move Sims 4 folder

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This solution is somewhat similar to the previous one. Again, maybe something’s wrong with your Sims 4 saves folder, so we’re going to completely recreate this folder. To make new Sims 4 saves folder, do the following

  1. Go to C:\Users\YOU\Documents\Electronic Arts\The Sims 4 folder.
  2. Right click the folder and choose Cut.
  3. Now go to your desktop, right click it and press Paste.

This folder contains all your saved games, and after you’ve moved it, the game will recreate it after you start it again. Unfortunately, by doing this, you’ll delete all your saved games and game progress, but the problem will be solved. However, if the problem still exists, Sims 4 saves folder is not an issue, so you can replace newly created Sims 4 folder with the one from your desktop, to get your game progress back.

Solution 3 – Turn off Proxy servers

  1. In the Search bar enter inetcpl.cpl.
  2. Choose it from the list of results.
  3. Internet Option dialog should open and now you need to go to the Connections tab.
  4. Press the LAN Settings button in the Local Area Network (LAN) settings.
  5. Uncheck Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections).
  6. Click Apply and OK to save the changes.

Solution 4 – Exclude the game folder from your Antivirus

This is sometimes issue with antivirus software, so the best solution is to add your Sims 4 installation directory to the exclusion list. This is different for each antivirus software, so you’ll have to find how to do it for your antivirus.

In addition, you can turn off your antivirus software temporarily. This might not be the best solution for some users, especially if you’re heavily concerned about your safety.

Solution 5 – Reset the game options

To do this you need to do the following:

  1. Start Origin.
  2. Click the .. icon.
  3. Select Game Options | Laptop Mode.

Solution 6 – Exclude game files from Data Execution Prevention

Data Execution Prevention sometimes interferes with other software so it might be best for you to disable it for Sims 4.

  1. Right click This PC desktop icon.
  2. Choose Properties.
  3. In System dialog click on Advanced system settings.
  4. System Properties window will open. Now click on Advanced tab and click on Settings button in Performance section.
  5. Click the Click the Data Execution Prevention tab.
  6. Select the Turn on DEP for all programs and services except those I select option and then click the Add button.
  7. Add all .exe files from the C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin.
  8. Click OK to save the changes.

Solution 7 – Change the Process Affinity

  1. Make sure the Sims 4 is running. You can press Alt-Tab to switch from the game back to your desktop.
  2. Press Ctrl + Shift + Esc to start Task Manager.
  3. When Task Manager opens click the More details icon if you don’t have all options shown.
  4. Go to Details tab.
  5. Find Sims 4 process, right click it and select Set affinity.
  6. Process Affinity dial box should open and you need to uncheck all the checkboxes.
  7. Click OK and close the Task Manager.

Solution 8 – Change the command-line arguments

  1. Start the Origin.
  2. Go to My Games section and right click Sims 4.
  3. Choose Properties.
  4. Find the Command-Line Arguments textbox and enter this:
  5. -w und
  6. Click Apply to save your changes.

Solution 9 – Modify the graphic settings

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  1. In the Search bar type Control Panel and click the result.
  2. Control Panel window will open. Now in its address bar type Control Panel\All Control Panel Items and press Enter.
  3. Now all Control Panel items should be displayed. Find Intel Graphics and Media and click it.
  4. New window will open, click Advanced settings and then 3D.
  5. Change the 3D Quality settings.
  6. Next click on Power, and change the Power Setting to Maximum Performance.
  7. Click Apply to save the changes.

Solution 10 – Launch the game in compatibility mode

Sims 4 should be compatible with Windows 10, but maybe there are some parts of the software that conflict with your OS. To check that, launch the game in compatibility mode, and see if it launches and works normally:

  1. Right click the Sims 4 shortcut.
  2. Select Properties and go to the Compatibility tab.
  3. Check Run this program in compatibility mode for and select older version of Windows.
  4. Check Run this program as administrator.
  5. Click Apply and then OK.

Solution 11 – Reinstall Microsoft Crystal Reports Redistributable

Sims 4 relies on Microsoft Crystal Reports Redistributable, so you might need to reinstall it.

  1. In the Search bar type vcredist_x64 or vcredist_x86 depending on the version of Windows you’re using.
    Open the file from results.
  2. Follow the instructions to install Microsoft Visual Crystal Reports.

That would be all, as you can see, we offered you a big list of solutions, as we hope that at least one of them will be helpful. If you have any comments, or questions, just reach for the comment section below.

Read Also: Fix: Unreal Tournament 2004 Isn’t Working in Fullscreen in Windows 10

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