Fix: Camera not working due to error code 0xa00f4244

By: Aleksandar Ognjanovic
5 minute read

A camera as a device holds a firm place in Windows 10, too, but even built-in cameras on laptops or third-party cameras misbehave occasionally. The most common camera-related error in Windows 10 goes by the code 0xa00f4244 and it comes with the ”We can’t find your camera” prompt.

Luckily, when there’s a problem – there’s a solution. Or, a few of them, just to be certain. So, make sure to check them out and reclaim your camera usability back in a few easy steps.

How to fix ”We can’t find your camera” issue with the error code 0xa00f4244 in Windows 10

Solution 1 – Check drivers

The first obvious step is to check the camera drivers. Drivers are, as you’re probably have heard on so many occasions, essential, irreplaceable part of the Windows platform. Even the best-performing hardware will fell short without the proper driver. The same goes for the webcam. It doesn’t matter if everything in regard to hardware is spot on, drivers are the link between hardware and Windows shell and thus, irreplaceable.

So, without further ado, go to your Device Manager and make sure that the camera drivers are alive and kicking. If you’re not sure how to do so, follow the instructions below:

  1. Right-click the Start menu and choose Device Manager.
  2. Navigate to Imaging devices and expend to sub-menu in order to see your camera.
  3. Right-click on the camera device and select Update driver.

If your driver is up to date but the issue is resilient, there’s a chance the latest driver update broke the camera for you. In this case, we advise you to try and rollback the camera driver.

  1. Right-click the Start menu and choose Device Manager.
  2. Navigate to Imaging devices and expend to sub-menu in order to see your camera.
  3. Right-click on the camera device and open Properties.
  4. In the Driver tab, click on the ”Roll Back Driver” button.

Finally, the fact that you have a proper driver may not suffice. Namely, generic drivers aren’t exactly the best fitted for the job. True, sometimes Windows Update will provide you with the official drivers, but it’s always the safest bet to download drivers from the official site of the equipment manufacturer.

Solution 2 – Run the Store Apps Troubleshooter

If you’re using the built-in Camera app in Windows 10, that can be another liability. Now, don’t get us wrong: the Camera app does just what it should. But, occasionally, it can start misbehaving like so many other Windows Store apps. Luckily, after the Creators Update, users got the unified troubleshooting menu. Of course, among other tools, there’s the Store Apps Troubleshooter which should help you with camera issues.

What you’ll need to do is start the Camera app and move from there. The instructions we provided below should help you substantially:

  1. Press Windows key + I to open the Settings app.
  2. Choose Update & security.
  3. Select Troubleshoot from the left pane.
  4. Scroll to the bottom and click on Windows Store Apps.
  5. Click on the Run the troubleshooter button.

If there are any app-related issues, this troubleshooter should address them accordingly.

Solution 3 –  Scan for malware

Malware threat is everywhere nowadays. Even though the sense of being watched is too overwhelming sometimes, there are indeed spyware programs that can take control of your webcam. Simply put, they can take control of your camera, especially while browsing the web by exploiting permissions. Now, even though this spyware is active mostly in web browser surrounding, there’s the slightest chance that it gets a grip of your camera in general.

Below, we’ll explain how to use Windows Defender to remove the possible threat and protect yourself from the future threats, respectively.

  1. First, open Windows Defender from the notification area.
  2. Choose Virus & threat protection.
  3. Select Scan Offline.
  4. Your PC will restart and the scanning procedure should commence.
  5. After that, open Windows Defender again.
  6. Select Virus & threat protection.
  7. Open Virus & threat protection settings and enable the Cloud-based protection.
  8. Restart your PC and check the camera again.

Solution 4 – Tweak registry

Because of the difference in encoding standards (MJPEG or H264 replaced by YUY2 format), certain cameras just won’t work in Windows 10. Luckily, thanks to Windows enthusiasts, there’s a workaround that should help you overcome this issue. It includes tampering with Windows Registry, so make sure to follow the instructions closely in order to avoid possible critical damage to your system.

  1. In the Windows Search bar, type regedit.
  2. Right-click the Registry Editor and run it as an administrator.
  3. Click on File, choose Export, and backup your registry. If something goes wrong, you can restore it with ease. In addition, you can create a Restore Point, just in case.
  4. Now, follow this path:
    • For 32 bit system: HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows media foundation > Platform 
    • For 64-bit system: HKEY_LOCAL_MACHINE > SOFTWARE >WOW6432Node>Microsoft > Windows media foundation > Platform
  5. Right-click in the right window and choose New > DWORD (32) Value.
  6. Name this value EnableFrameServerMode.
  7. Right-click and choose to Modify this newly created registry value.
  8. Set its value to 0 (zero) and save changes.
  9. Restart your PC and you should be good to go.

Solution 5 – Use a third-party camera app

Finally, if none of the presented solutions sufficed, we can only recommend to try and switch to an alternative camera app. Most of them are not Metro-style apps and they come with their own formatting software and, occasionally, drivers as well. Of course, the best of them all is the one provided by the OEM’s themselves. You can check some of the best-suited apps and programs here.

That should be it. We hope that you managed to sort things out. If you have additional issues, questions or suggestions in regard to Windows 10 camera, make sure to tell us. You can do so in the comments section below.

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