Microsoft is planning to overhaul File Explorer in its Redstone 2 OS, but the current version of this file manager app is still plagued by many issues. One of the most common and annoying problems are the frequent crashes users have been complaining about for a long time.
When users try to open a folder, the File Explorer window and taskbar immediately close down and sometimes reopen after a few seconds. Microsoft has already rolled out a series of cumulative updates aimed at fixing this issue, but many users are still reporting Files Explorer crashes.
Users are complaining File Explorer crashes in Windows 10
Today I was checking one of my music hard-drives for folders with ‘WCBS’ in the title. It found 19 sub-folders. If I click any one of the found 19, file explorer will close, the task bar on the bottom of screen goes black (with only the Start button and Task view icon showing). After about 20 seconds the screen refreshes (for lack of a better description) and the rest of the 12 displayed icons will shown up.
This happens on all hard-drives and my SSD when a file search done within the windows file explorer.
If you’re experiencing File Explorer crashes, use the workarounds listed below to fix this bug.
How to fix File Explorer crashes in Windows 10
- File Explorer hangs in Windows 10 – One common problem that can occur with File Explorer are slowdowns. According to users, sometimes File Explorer crashes are preceded by frequent hangs.
- File Explorer crashes Windows 10 right click – One common variation of this problem are frequent crashes when right clicking something. This issue usually appears due to third-party apps, but you can fix this problem with one of our solutions.
- File Explorer Quick Access crashing – Another common problem with File Explorer are frequent crashes while using Quick Access feature. This is a common bug, but there are few workarounds you can use to fix it.
- File Explorer keeps closing – Sometimes your File Explorer can close unexpectedly. According to users, the File Explorer closes by itself in random intervals which can be a big problem.
- Windows 10 Explorer crash loop – This is one of more serious problems since File Explorer can keep crashing constantly. In worst case scenario, you’ll encounter a crash loop and you won’t be able to use File Explorer at all.
- File Explorer not responding, not working – In some cases File Explorer can stop working completely. Users reported that File Explorer isn’t responding and the only solution is to close it by force.
- File Explorer won’t open – Sometimes File Explorer won’t be able to start at all. This can be a serious problem, but you should be able to fix it by using one of our solutions.
- File Explorer takes a long time to open – Many users reported that their File Explorer is rather slow. According to them, it takes a long time for File Explorer to open, which can be a big problem.
- File Explorer opens and closes immediately – Many users reported that File Explorer keeps closing immediately. According to users, they are unable to start the application due to constant crashes.
Solution 1 – Run netsh and winsock reset
- Type cmd in the search box > right-click Command Prompt > Run as administrator.
- Type netsh in Command Prompt > press Enter.
3. Type winsock in Command Prompt > hit Enter.
You can also use the entire command netsh winsock reset in a single fix attempt.
If you’re still having issues on your PC or you simply want to avoid them for the future, we recommend you to download this tool (100% safe and tested by us) to fix various PC problems, such as missing or corrupted files, malware and hardware failure.
Solution 2 – Give yourself full permission to access the folder content
- Launch File Explorer > right-click the folder where the files are stored > select Properties.
- Go to Security > click on Advanced.
- Next to the owner label, click on Change > in the new window, click on Advanced. If you already know which username you want to add, simply type it in the field “Enter the object name to select“.
- If you click on Advanced, a new window will open > click on Find now to see all the groups and users from your computer.
- Select the name or the group from the list > click OK. Save changes.
- Set full access to the file folder for your account. To do that, right-click on the folder > Properties > Security > Edit.
- Set permissions to Full control in Allow column for your account and click Apply and OK to save changes. If your account isn’t on the list, click on Add button to add it.
This action is necessary because sometimes the Windows 10 Installer doesn’t properly manage file permissions.
- READ ALSO: Fix: OneDrive is missing from File Explorer
Solution 3 – Change your File Explorer Options
If File Explorer crashes on your Windows 10 PC, you might be able to fix the problem simply by changing its settings. According to users, you can fix this problem simply by enabling a single setting. To do that, follow these steps:
- Press Windows Key + S and enter folder options. Select File Explorer Options from the menu.
- Navigate to View tab. Check Launch folder windows in a separate process and click on Apply and OK to save changes.
After doing that, you’ll have another Windows Explorer process that will be related to your currently open directory. This is a simple solution, but users claim that it works, so be sure to try it out.
Solution 4 – Change the text size
According to users, File Explorer crashes sometimes if your font size isn’t correct. Windows allows you to adjust the font size in your apps, but sometimes certain values can cause issues with File Explorer. To fix this problem, you need to do the following:
- Press Windows Key + I to open the Settings app.
- Navigate to the System section.
- Locate Scale and layout section and set the font size to 100%. You can also use 200% if you like.
After making the changes to the text size, the issue should be resolved and File Explorer will stop crashing.
Solution 5 – Clean File Explorer history
Sometimes you can fix File Explorer crashes simply by clearing your File Explorer history. Windows keeps a list of recently modified directories, and sometimes this can cause various problems to occur. To fix the problem, users are suggesting to clear your File Explorer history by following these steps:
- Open File Explorer Options. To see how to open this window, check Solution 3.
- When File Explorer Options window opens, navigate to the Privacy section and click the Clear button.
After clicking the Clear button the file history will be removed and the problem should be fixed. This is a temporary solution, and if the issue reappears, you’ll need to clear your file history again.
Solution 6 – Don’t display recently used files and folders in Quick access section
File Explorer has a Quick access section that allows you to quickly access recently opened files or folders. Due to certain issues, Quick access feature can cause File Explorer crashes to occur. One temporary fix that you can try is to disable recent files and folders from appearing in Quick access section. To do that, follow these steps:
- Open File Explorer Options.
- Locate Privacy section and disable Show recently used files in Quick access and Show frequently used folders in Quick access. Now click on Apply and OK to save changes.
After doing that, recent files and frequently used folders won’t appear in Quick access section and the problem should be completely resolved. Several users suggest that you should also clear your File Explorer history after performing this solution, so be sure to try that as well.
Solution 7 – Install the latest updates
If File Explorer crashes on your PC, you might be able to fix the problem simply by installing the latest Windows updates. Problems with Windows Explorer can be serious, and the best way to fix them is to install the necessary updates. Windows downloads the updates automatically in the background, but sometimes you might miss an important update. To check for updates manually, you need to do the following:
Windows will now check for available updates. If updates are available, Windows will download them in the background and install them once your restart your PC. After updating Windows to the latest version, the problems with File Explorer will be resolved.
Solution 8 – Disable preview pane and preview handlers
According to users, File Explorer crashes can occur due to preview pane. Many users use preview pane to preview files before they open them, but sometimes this feature can cause problems with File Explorer. To fix the issue, you need to disable preview pane and preview handlers. To do that, follow these steps:
- READ ALSO: File Explorer is slow on Windows 10 [Fix]
- Open any directory in File Explorer.
- Go to the View tab and make sure that Preview pane option isn’t selected.
- Now open the View tab once again and click on Options.
- Folder Options window will appear. Go to View tab and uncheck Show preview handlers in preview pane option. Now click on Apply and OK to save changes.
After turning these options off, the issue should be resolved completely.
Solution 9 – Set File Explorer to open This PC
By default, File Explorer will open Quick Access section. This is a default behavior, but sometimes Quick Access can cause File Explorer crashes. To circumvent this problem, users are suggesting to change File Explorer settings to open This PC instead of Quick Access. To do that, follow these steps:
- Open File Explorer Options.
- When File Explorer Options window opens, set Open File Explorer to This PC and click on Apply and OK to save changes.
After making these changes, File Explorer will open This PC instead of Quick Access by default. This is just a simple workaround, but many users reported that it works for them, so feel free to try it out.
Solution 10 – Disable or remove your antivirus
Antivirus software is rather important if you want to protect your PC from online threats. Unfortunately, several users reported that their antivirus software caused problems with File Explorer. According to them, your antivirus can cause File Explorer crashes, so in order to fix the problem it’s advised to disable your antivirus. If disabling the antivirus doesn’t help, you might have to uninstall it.
Keep in mind that uninstalling the antivirus isn’t always enough, so you might have to remove all files and registry entries associated with it. The simplest way to do that is to use dedicated removal tool. Almost all antivirus companies offer removal tools for their software, so be sure to download one for your antivirus and use it. After you remove your antivirus, install the latest version and check if that solves the issue. Alternatively, you can switch to a different antivirus solution. Users reported that AVG,McAfee and Malwarebytes as the cause for this problem, but other antivirus tools can cause this issue as well.
Solution 11 – Reinstall your graphics card driver
If File Explorer crashes, that might be due to your graphics card driver. To fix the issue, it’s advised to reinstall your graphics card driver. This is relatively simple and you can do it by following these steps:
- Press Windows Key + X to open Win + X menu. Select Device Manager from the list of results.
- Locate your graphics card driver, right click it and choose Uninstall device from the menu.
- Check Delete the driver software for this device and click on Uninstall.
If you want to remove all files associated with your graphics card, you might want to use Display Driver Uninstaller. This is a free third-party solution that will completely remove all files related to your graphics card. After removing the driver, you just need to visit your graphics card manufacturer’s website and download the latest driver for your device.
In addition to your graphics card driver, users are also recommending to reinstall both audio and Wi-Fi drivers as well, so you might want to do that.
Solution 12 – Remove IDT Audio
Many PC manufactures such as Dell and HP use IDT Audio. This application usually comes preinstalled on PCs, and sometimes it can cause File Explorer crashes to occur. To fix the problem, you need to find and uninstall this application. To do that, follow these steps:
- Open the Settings app and go to Apps section.
- List of all installed apps will appear. Select IDT Audio from the list and click on Remove.
- Now follow the instructions on the screen to remove the application.
If you don’t want to use the Settings app, you can uninstall IDT Audio by doing the following:
- Press Windows Key + S and enter control panel. Select Control Panel from the list of results.
- When Control Panel opens, navigate to Programs and Features.
- List of all installed applications will now appear. Locate IDT Audio and double click it. Now follow the instructions on the screen to remove it.
Few users claim that you don’t even have to uninstall IDT audio, you can simply change the name of its Control Panel applet. To do that, follow these steps:
- Start Command Prompt as administrator.
- Now enter ren IDTNC64.CPL IDTNC64.CPL.old and press Enter to run it.
After the command is executed, the problems with IDT Audio and File Explorer should be resolved.
Solution 13 – Disable problematic context menu items
According to users, File Explorer crashes can occur due to certain context menu items. Usually third-party applications will add their features to your context menu causing this problem to occur whenever you right click something. To fix this issue, you need to use ShellExView software. This is a freeware application that allows you to disable context menu items. To use this tool, follow these steps:
- Download ShellExView and start it. This is a portable application, so you can run it without installation.
- When ShellExView starts, click on Options and choose Filter by Extension Type.
- Select Context menu and click on OK.
- Now find a third-party application that you want to disable, right click it and choose Disable Selected Items. You can also select multiple items if you wish.
- Confirmation message will appear. Click on Yes to disable the selected application.
- After disabling the desired applications, you just need to go to Options > Restart Explorer.
- Confirmation message will appear. Click on Yes to restart Windows Explorer.
After Windows Explorer restarts, the disabled applications won’t appear in your context menu anymore and the problem should be resolved. According to users, the following items can cause this problem to appear on your PC, so be sure to disable them:
- SpyBoy Search & Destroy Shell Extension
- Carbonite Context Menu
- AVG antivirus
- Format Factory
- Nvidia’s OpenGLshExt Class
- ConvertToPdf Class by Foxit Software
These are the common causes for this problem, but other third-party applications can also cause this issue to occur.
Solution 14 – Remove the malicious files
Sometimes File Explorer crashes can occur due to malicious files. Several users reported this problem because a certain .tmp file in C:ProgramDataMicrosoftPerformanceMonitor was malicious. After removing the problematic file, the issue was resolved completely.
File Explorer crashes can cause many problems on your PC, but we hope you managed to fix the problem by using one of our solutions.
Editors note: this article was updated on November 1st 2017 with more solutions.
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