How to fix Surface Pro 3 battery issues: Get rid of the device

By: Madeleine Dean
2 minute read

Surface Pro 3 is notorious for its battery drain issues. For months, Microsoft has been trying to solve these battery issues to no avail. The Surface Pro 3 devices powered by LGC batteries are particularly affected by this bug, and it appears this is going to be the case for a long time.

Microsoft recently rolled out a new firmware update for the Surface Pro 3, aimed at fixing the never-ending battery issues plaguing the device.

v38.11.50.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware. This update corrects the firmware component that functions as a “fuel gauge” so that the battery capacity is accurately reported.

Unfortunately, this firmware update proved to be as useless as the previous update and failed to fix the battery issues, as users report.

I’ve installed the update and did the double restart as listed.  My Surface still experiences the same issue caused by the previous firmware update – as soon as I detach the power, the Surface turns off.  Can anyone sound off with the same?  Looks like the “fix” wasn’t an actual fix after all.
Look like you need to try again Microsoft.  Third firmware update’s the charm?

One thing is clear: For the time being, Surface Pro 3 battery issues are here to stay. But what choices do users have given this situation? The first choice, and the dearest one to Microsoft’s support agents, is to accept the $450 out of warranty exchange. The bad news is that there’s no guarantee you will receive a device that won’t develop issues after the short warranty on it expires.

The second solution is to simply vote with your feet. If you are no longer willing to give Microsoft a third chance to release a firmware update that actually does what it promises, then you should consider buying another 2-in-1 device.

What’s your stance in this Surface Pro 3 battery saga? Are you willing to give Microsoft a third chance?

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