Is your Google Drive app’s system tray icon greyed out with no option to sign in? If you can’t sign in with your Google Drive app, there are a few potential fixes. These are some probable fixes to try out in various Windows platforms if you can’t sign in with the Google Drive client software.
Update the Google Drive Client Software
First, consider reinstalling Google Drive to ensure its the most update version. You can uninstall the Google Drive client much the same as most Windows software via Programs and Features. Change the title of your Google Drive folder by right-clicking it in File Explorer and selecting Rename. Then open this page and click Download Drive > PC. Restart Windows when you’ve re-installed Google Drive.
Switch off the Windows Firewall
The Windows Firewall might be blocking the Google Drive app. So switch off the Windows Firewall to see if that makes a difference. You can switch off the firewall as follows.
- Click the Cortana button on Windows 10 taskbar and enter ‘Windows Firewall’ into its search box.
- Then you can select to open the Windows Firewall window shown in the shot below.
- There you should select the Turn Windows Firewall on or off link. Then you can select a Turn off Windows Firewall option and click OK.
- Alternatively, you can select an Allow an app or feature through Windows Firewall option without switching the firewall off. That will open the window in the snapshot below that includes a list of apps.
- Now scroll down to Google Drive to check if it’s selected there. If it’s check boxes aren’t selected, the Windows Firewall is blocking it.
- To permit the app through the firewall, press the Change Settings button and click Google Drive’s check boxes. Then press OK to close the window.
Re-establish the Google Drive Path
- Re-establishing the Google Drive path might enable you to sign in with your GD app again. To do so, first close the Google Drive app from the taskbar system tray.
- Open File Explorer and enter ‘C:\Users\USERNAME\AppData\Local\Google‘ into the folder path box. Replace USERNAME in the folder path with your actual PC username.
- Now right-click the Drive folder and select Delete to erase it.
Adjust the Region Settings in Windows
- If your Windows Region settings are anything other than English (United States), consider switching them to the English U.S. format. You can do that by selecting Region on the Control Panel to open window below.
- You can select English (United States) from the Format drop-down menu.
- Press the Apply and OK buttons at the bottom of the window.
- Then you should log out and back into Windows.
Check the User Directory Google Drive Folder Permissions
Also check your Google Drive folder permissions. The Windows account you’re using with Google Drive should give you full control for that folder. This is how you can check the GD folder permissions.
- First, you should right-click your Google Drive folder in File Explorer and select Properties from the context menu.
- Click the Security tab on the Properties window to open the options below.
- There select your user account and then check the folder permissions listed on the window. If some of the permissions listed there are denied, press the Edit button.
- Now click all the Allow check boxes to grant the folder all permissions.
- Press Apply and OK to confirm the new folder settings.
So with those fixes you should now be able to sign in with your Google Drive app. Check out this Windows Report post for further Google Drive app details.