Even if you’re using iCloud to store pictures, music, videos, and documents form your iPhone device, you’ll occasionally have to connect it with your PC, as well. So, if you’re using a Windows 10 PC, and you’re not able to connect it with your iPhone, you’re not alone, as people are reporting this issue since the launch of the system.
I prepared a couple of solution for the problem with connecting iPhone and Windows 10, and I hope it will be helpful, in case you’re encountering this problem, as well.
iTunes Doesn’t Recognize iPhone in Windows 10
Solution 1 – Check if Apple Mobile Device Support is running
Apple Mobile Device Support is a software needed for synchronizing between iTunes on your computer and iPod or iPhone. So, if this software doesn’t work properly, the connection between devices is not possible. This software is installed along with iTunes, so you don’t have to install it separately.
To make sure Apple Mobile Device Support works properly, do the following:
- Go to Search, type services.msc, and open Services
- Find Apple Mobile Device Service, right-click on it, and choose Properties
- Make sure that Startup type: is set to Automatic, and Service status: is set to Running
- Restart your computer, and try to connect your iPhone with your Windows 10 PC again
If you’re still unable to connect the two devices, try some of the solutions listed below.
Solution 2 – Update Drivers
There are two ways to update iPhone drivers on your Windows 10 computer. First, we’re going to try easier, regular way:
- Go to Search, type device manager, and open Device Manager
- Find Apple iPhone, and right-click on it
- Choose Update Driver Software…
- Wait for the installer to install all necessary updates, if any are found
If you’re still unable to connect your iPhone, try the second way:
- Plug in the iPhone into your Windows 10 computer, and wait until ‘safely remove hardware and eject media’ icon appears (if the icon doesn’t appear, try different USB port)
- Right-click on the icon, and choose Open Devices and Printers
- Under Unspecified, find your iPhone device
- Right-click on it, and choose Properties
- Go to Hardware > Properties > Driver
- Choose Update Driver
- Now, choose browse my computer for driver software, and enter the following path:
- C:\Program Files\Common Files\Apple\Mobile Device Support
- Click OK, and wait for the process to finish
Solution 3 – Disable VPN
Some users also say that they’re not able to connect their iPhone devices with the Windows 10 PC, when the VPN is turned on. So, in order to solve the problem, we’ll try with disabling VPN on your iPhone device. To disable VPN on your iPhone, do the following:
- Open Settings on your iPhone device
- Tap General.
- Tap VPN
- Tap on Delete Profile
- Confirm that you would like to delete this profile by tapping Delete again
Solution 4 – Reinstall iTunes
And finally, if you’re using an older version of iTunes, there’s a chance it isn’t compatible with Windows 10. So, make sure you have the latest version of iTunes (which also means the latest version of Apple Mobile Device Support) installed on your computer. You can download the latest version of iTunes from this link, and you can see how to install it here.
That’s about it, at least one of these solutions solved the problem for the majority of users who faced the issue with connecting their iPhone and Windows 10 devices. If you have any comments, or questions, just write them down in the comments below.