Upgrade to Windows 10 isn’t always as smooth as you think, and sometimes there might be some issues. One of the most annoying issues with Windows 10 is that keyboard and mouse no longer work after the update to Windows 10.
According to users, there’s an nasty issue with Windows 10 that stops your keyboard and mouse from working after you update to Windows 10. As far as we can tell, this issue is most common with USB peripherals, so here’s what can you do about it. Before we start make sure that you connect PS/2 keyboard and mouse to your computer.
Solution 1 – Remove previous updates
Sometimes Windows update can make more harm than good, and in the past it has known that optional updates such as KB2913431 can cause some issues.
To remove an update that is causing you trouble do the following:
Open Control Panel and to go Programs, click Programs and Features, and then go to View installed features.
Now you need to find the update that is causing you this issue. If the problem started recently it’s probably the latest installed update that is causing the issue, so you need to click Uninstall to remove it. Also, be ready to enter your administrator password if you’re asked to.
Solution 2 – Disable USB 3.0 support from BIOS
While booting press Del or F8, the key might vary depending on the motherboard manufacturer, to enter BIOS.
While in BIOS, you need to navigate to Advanced settings, locate USB configuration and disable USB 3 support. Depending on your manufacturer, you might have to take different route to disable USB 3 support.
Save and exit.
Your computer will now restart and if keyboard and mouse aren’t working try plugging them in into different USB ports.
If your keyboard or mouse starts working, go to Settings -> Device Manager.
Find USB controllers with exclamation mark next to them, disable and enable them again, and everything should start working normally.
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If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.