Netflix stream stuck? Here’s how to fix this issue

mahit26@gmail.com' By: Sean Jeffries
3 minute read

Ever since its advent, Netflix has changed the way we access content, be it the initial DVR service or the current streaming model. In fact, the online streaming service has become so popular that it has become an integral part of our lifestyles. The whole Binge Watching culture was a direct result of Netflix’s exhaustive catalogue and addictive shows. As we already know Netflix is available across several devices including smartphone, tablets, Xbox and also the smart TVs. Most of the OEMs are also gearing up to ensure that their smart TV is optimised for Netflix.

A couple of weeks ago as I was about to slouch on my couch and start binging on Netflix something very unexpected happened. The Streaming progress was stuck at 25%. I thought the internet connection was to be blamed but upon checking further I found everything to be fine. A speed check told me that the current bandwidth is hovering in the 15Mbps-20Mbps. The basic troubleshooting didn’t yield any results and finally, after a lot of frustration, the Netflix could stream as before.

What’s happening?

Well, in this case, it’s very difficult to pinpoint the exact problem, apart from the internet issues, it’s quite possible that the problem persists in the Netflix app. I have observed similar issues earlier especially while the band width is being shared. Let’s plunge deep right into the problem and try to resolve the same,

Check your Internet

Restart your router and check the internet connection are you able to use the other streaming applications? If not try restarting the Wi-Fi router. Suppose even after restarting the internet doesn’t work reset the router. Does this make your Netflix work? No, fret not we will walk you through a couple of other steps.

Device check

Are you trying to use Netflix on a smartphone if yes clear the temporary files and restart the device. This should resolve the streaming issue, yet another way is to completely uninstall Netflix and reinstall the same. Also, try reducing your streaming quality this may help the buffer free up and try changing the connections to different ISP. In most cases, this should help you solve Netflix Stream issue.

Netflix streaming via Chromecast stuck on TV

Well, this is something that has happened to me for a couple of times and every time the only thing that would sort the issue is resetting the Netflix app. I stream Netflix to my TV using Chromecast and the Chromecast comes with a small reset button that needs to be pressed continuously for more than 15 seconds. This has always sorted the buffering issue for me.

Also Read:Fix: Netflix error code ui-800-3 on Xbox One

Troubleshooting Netflix Stream issues on Smart TV’s

Whenever Netflix stream is stuck the first thing you must be doing is turning off the TV, unplugging it completely for a while and then plugging it back. If this doesn’t sort the issue for you then try uninstalling the Netflix and reinstalling the same on the TV. As a last resort, you can reset the TV to its factory settings by heading over to the settings menu, however, be forewarned that this will erase all the data and settings on your smart TV.

Fix Xbox 360/One Netflix stream issues

Needless to say, Netflix exhibits this issue consistently across different devices and platforms. Even Xbox is not spared. Well, the first step would be to reset the app settings and restart the Xbox. If the problem persists uninstall the Netflix app by following the steps given below,

  • Go to Xbox Dashboard
  • Navigate to Apps and Select My Apps
  • Hover on the Netflix app and press the “X” button for app details
  • Select Delete and press “Yes” to confirm
  • After uninstalling Netflix from Xbox once again head over to the Dashboard and install the app.

Alternatively also confirm your Xbox’s DNS Settings by heading following the steps below

  • Go to Settings>System Settings
  • Choose Network Settings
  • Select the network and click on “Configure Network.”
  • In the next step select “DNS Settings” and select the “Automatic”

Restart your Xbox and try Netflix again. The steps mentioned above should help you troubleshoot the Netflix streaming issues, happy Binging!

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