Fix: OneDriveSetup.exe triggers high CPU usage

By: Aleksandar Ognjanovic
3 minute read
onedrive stuck on looking for changes

OneDrive changed considerably in the past few months, and, mostly for the good. However, an issue here and there can certainly ruin all of the OneDrive’s positive features. For example, the OneDriveSetup.exe (OneDrive installer) which works in the background and, allegedly, feasts on your CPU.

For that purpose, we prepared 2 solutions that should help you restrain this horrid misuse of your resources. So, without further ado, make sure to check the list below and follow the steps closely.

How to resolve OneDriveSetup.exe high CPU activity in Windows 10

Solution 1 – Delete Telemetry logs

It seems that there’s an explanation behind this resource hogging of OneDrive setup. This strange occurrence is, believe it or not, related to telemetry. Namely, while installing, the setup tries to check up the telemetry logs hidden in the AppData folder. That isn’t the problem per se, and it shouldn’t affect the CPU usage. The real problem starts if your username isn’t written in exclusively English/ASCII values. Basically, the presence of a single alternative letter or sign in your username (Cyrillic or language-specific) and the OneDrive installer won’t be able to access the telemetry files.

Nonetheless, that sole fact won’t prevent the installer from trying over and over and over again. And that will take a toll on the CPU. For such a minor thing to cause such an over-consumption of CPU is absurd, but, then again, this is Windows we’re referring to.

In order to resolve this problem, you’ll need to get rid of those telemetry files (they aren’t of any use anyway). We’ll show you how to do it and, consequently, lower the CPU activity to standard values:

  1. Right-click on the Taskbar and open the Processes tab.
  2. Locate OneDriveSetup.exe and kill the process.
  3. Follow this path:
    • C:\Users\ <Your Username> \AppData\Local\Microsoft\OneDrive\setuplogs
  4. In the logs folder, locate and delete these two files:
    • parentTelemetryCache.otc.session
    • userTelemetryCache.otc.sessiononedrive high cpu
  5. Restart your computer.
  6. Navigate to C:\Users\ <Your Username> \AppData\Local\Microsoft\OneDrive, and run the OneDrive.exe installer.

Solution 2 – Reinstall OneDrive

If the OneDriveSetup.exe process still causes abysmal CPU activity, it seems that the telemetry tweaking just isn’t enough to resolve it. In this case, your best bet to address this issue is the clean reinstallation.

Before the Creators Update, Windows 10 users were unable to delete or reinstall OneDrive. Luckily, Microsoft decided to provide us with a choice and provide OneDrive as any other third-party app. That move eased the troubleshooting substantially and made the system a little more customizable and user-friendly.

If you’re not sure how to reinstall OneDrive, follow the instructions below:

  1. In the Windows Search bar, type Control and open Control Panel.
  2. Choose Category view.
  3. Select Uninstall a program.
  4. Uninstall OneDrive and restart your PC.
  5. Go to this location:
    • C:\ Users\ :Your Username:  \AppData\ Local\ Microsoft\ OneDrive\ Update\  OneDriveSetup.exeonedrive high cpu
  6. Right-click OneDriveSetup.exe and choose to run as administrator.
  7. After the installation is finished, insert your credentials and login.

That should do it. Don’t forget to share your questions or alternative solutions regarding the OneDrive CPU hogging in the comments section below. We’ll be glad to hear from you.

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