One of the most common issues with laptops is definitely the not working touchpad. You’re probably using Synaptics’ touchpad, because Synaptics is the most famous manufacturer of human interface solutions in the World, but even Synaptics’ touchpads have their issue. These issues could be caused by various factors, such as outdated drivers and conflicts with other software, and in this article we offer you solutions for most of them.
Solution 1: Disable the mouse from the Device Manager.
Sometimes your mouse is the one preventing the touchpad from work. Disable the mouse, and see if the touchpad works now. Here’s how to disable the mouse from the Device Manager:
- Press “Windows Logo” and “X” keys on your keyboard.
- Click on “Device Manager”.
- Search for the mouse device from the device list, right click on it and select “Disable”.
- Check if your touchpad device now works.
If mouse isn’t the issue, try to clean boot and check if there are any software on your computer that conflicts with the touchpad device.
Solution 2: Perform a Clean Boot.
A Clean Boot helps you to determine if there are any software conflicting with the work of some of your devices. Here’s how to perform a Clean Boot in seven easy steps:
- Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
- Type msconfig in the search box, and then tap or click msconfig.
- On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
- On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
- On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
- Close Task Manager.
- On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.A clean boot helps to eliminate software conflicts and to determine what is causing the problem. Perform a clean boot on the computer by following the steps given in the link:
After performing a Clean Boot, check if your touchpad device is working properly. If it works fine and without any distractions, the problem was probably caused by the conflict between the mouse drivers and the touchpad drivers, or due the conflict with some other software. To solve these conflicts, you need to update the drivers of both devices and check if that helps. To do that, follow next steps:
Method 3: Update the Drivers for the Touchpad device.
Check the Windows updates for any latest driver updates.
Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.
- Press “Windows Logo” and “W” keys from the keyboard.
- Type “Updates” in the search bar and click on “Install optional updates” from the left pane.
- From the “Windows Update” window, click on “Check for Updates”
- You’ll receive a list of all recent updates, check and install all of them
Try updating the drivers from the Device Manager.
- Press “Windows Logo” and “X” keys on the keyboard.
- Click on “Device Manager”.
- Search for the touchpad device from the device list, right click on it and select “Update Driver Software”.
- Follow the on-screen instructions and complete the installation of the latest driver.
- If no driver updates are available, you may also search for the updated touchpad device drivers in the “Drivers” and “DriverStore” folders in the location “C:/Windows/System32” by selecting the option “Browse my computer for Driver Software”.
If you’re unable to find any latest drivers in your computer, then go to Synaptics’ website and check for the latest touchpad drivers there. If they’re available, download and install them on your computer.
I hope this article helped you to solve your issues with Synaptics touchpad device, or any other touchpad device. But if something didn’t work out or you have some alternate solutions, we would love to hear about them, so write them down in the comments section below.