The Sims 4 won’t save [FIX]

By: Madeleine Dean
3 minute read

Playing The Sims 4 requires a lot of work, time and dedication. This real-life simulation  challenges players to involve their characters in various activities and build long-lasting relationships with other Sims.

After investing so much energy and time into the game, the last thing that players want is to encounter save issues. Not being able to save your progress after playing The Sims 4 for hours on end is a true nightmare.

Everytime when I play I click “Save” it saves I go off. But when I want to play again my saved family or saved progress isn’t there. Everything I made is gone and it happened around 10 times, sometimes it saves and I can continue on the families for like 2 or 3 times but then after 2 or 3 times they’re gone once again. […] Nothing seem to work for me.

The Sims 4 : How to fix save issues and errors

1. Move your mods folder to the desktop. Then, restart the game.

If this solution fixed the problem, put your mods/CC back into the newly generated mods folder in The Sims 4 folder one by one or in batches. Then test the game to see which mod is the cause of the problem.

2. Check the autosave file

  1. Go to your save folder in Documents/Electronic Arts/Sims 4 folder and move the slot_00000001.save file. to your desktop. That is the autosave file.
  2. Launch the game, go to the load button in the main screen, and try loading one of your game files.
  3. If the load button isn’t there, start a new game.
  4. Play the game for a few minutes, save it, exit the game.
  5. Go back into the game, go to the load button, and see if your save games are available.

If the load button isn’t there, you can start a new game but can’t build anything, or ‘The game failed to save. Error Code: 0′ error message occurs when attempting to save the game, follow these instructions:

  1. Close the game, go to Documents/Electronic Arts/The Sims 4/cache, and delete all the cache files.
  2. Move your saves folder to your desktop, start a new game to create a new save folder.
  3. Move each save game from the folder on your desktop into the new one. Move one folder at a time and test to see see if any of them still works. The slot_00000001.save file is usually the culprit.
  4. The Sims 4 keeps the latest saves you make. Remove the .ver0 from the end of the save game file that has the same slot number as the one that you just moved. It should now end only in .save. Then start the game and see if it loads and saves your progress. Keep trying that with each of the slot number of the save games.

3. Repair the game

Go to your Origin library, right click on the game, select the Repair game option.

4. Clean your registry

Use a dedicated tool, such as CCleaner to clean your registry.

5. Delete the Origin/The Sims 4 cache files

Over time, these files accumulate out-of-date or corrupted data and can cause various issues. Here’s where you can find the Origin cache files:

  • Origin folder in C:\Users\<username>\AppData\Local\
  • Origin folder in C:\Users\ <username> \AppData\Roaming
  • Go to Documents/Electronic Arts/The Sims 4/cache > delete all the cache files.

If you can’t see any files at these locations, unhide them. Go to the search menu, type folder, and then select Show hidden files and folders from the search results.

6. Check your disk and repair corrupt files

  1. Go to the Start Menu > type cmd> run Command Prompt as an Admin
  2. Type the following commands:
  • chkdsk /r c: (replace C: with your drive’s letter) > hit Enter > wait for the scan and repair process to complete
  • sfc /scannow > hit Enter > wait for the scan and repair process to complete.

7. Disable recently installed programs

Some apps and programs may conflict with The Sims 4 and even block launch processes or corrupt autosave files. Disable the latest programs that you’ve installed on your computer and launch the game again.

We hope these workarounds helped you fix save issues in The Sims 4. If you’ve come across other solutions to fix the save game bugs, list the troubleshooting steps in the comment section below.

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