Windows 10 build 15002 issues: Install fails, unresponsive taskbars, Edge browser that doesn’t load

Microsoft recently rolled out the biggest Windows 10 Creators Update build yet, packing a plethora of new features under the hood. Windows 10 build 15002 massively upgrades Microsoft Edge, making it a fiercer competitor for Google Chrome, letting users group their Start tiles into folders, and adding more capability to Cortana.

Windows 10 builds are rough versions, which means that Insiders should expect to encounter various issues after installing them. Windows 10 build 15002 is no exception and also brings issues of its own.

In this article, we’re going to list the most frequently encountered Windows 10 build 15002 bugs as reported by Insiders. In this manner, you’ll know what to expect and you won’t be taken by surprise should you experience any of them.

Windows 10 build 15002 reported issues


Windows 10 build 15002 won’t download

Some Insiders can’t even download build 15002 due to error 0x80070057. This is actually an old Windows Update error and fortunately there are workarounds available to fix it.

I just tried to download this Build and I am receiving the following error: Windows 10 Insider Preview 15002 (rs_prerelease) – Error 0x80070057

We suggest you follow the troubleshooting steps listed in our article on how to fix error 0x80070057 and then try to install the latest Windows 10 build again.


Build 15002 install fails, followed by GSOD

windows 10 GSOD bugs

Insiders now have the chance to experience the new Windows 10 Green Screen of Death, although we’re sure this is not something you’d particularly want to see in the new build.

After the first reboot into the upgrade to 15002, computers remain stuck at the Windows logo screen for a few minutes. Then, the GSOD appears with an error message related to driver issues. Try updating your drivers before installing the latest Windows 10 build and see if this fixes the problem.

After the first reboot into the upgrade from 14986 to 15002 My computer sits at the windows logo for about 5 mins then BSODs with an error on the storport.sys driver with stop code DRIVER IRQL NOT LESS OR EQUAL. The event viewer log contains little information […]


Taskbar programs are unresponsive

Insiders report that build 15002 removes the programs previously installed on the taskbar on two-monitor systems. Moreover, the programs that do remain there (Start button, Cortana, Task View, and Date and Time) are unresponsive. The only manner to quickly access your programs is to create desktop shortcuts.

Disconnecting the second monitor and rebooting your system usually fixes this problem. Still, this bug can be quite annoying especially if you really need to use your two monitors at the same time.

Lenovo T420 with 2nd Monitor and Keyboard added for Desktop Work. I installed the new preview version 15002. After completing boot, none of my taskbar programs were on the taskbar. On the taskbar were the Start button, Cortana, Task View, Date and Time only. However, clicking on any of them was useless. They did not respond. So I had no access to any of my programs unless they were on the desktop. […]
I disconnected the 2nd monitor and did a hard reboot. This time everything came up fine. […]
I booted again with 2nd monitor attached. Same problem. I rebooted with 2nd monitor not attached. Everything seemed to work fine except Windows Repair again Blue Screened.


Build 15002 breaks certain programs

Insiders also report that build 15002 breaks a series of programs, such as Quicken 2017, Windows Explorer and the Start menu. More specifically, Quicken 2017 won’t start on build 15002 and displays an error message informing users that Net framework 4.6.1 is not installed. Reinstalling Quicken 2017 and .Net 4.6.1 framework doesn’t fix the problem, either.

The same is valid for Windows Explorer and the Start menu, except for the error message. Users confirm that any attempts to access Windows Explorer, the Start menu or Settings through alternative means is unsuccessful.

Long time user of Windows insider builds, long time user of Quicken.  Both have been working well for a long time…After upgrading to Win 10, build 15002, Quicken 2017 won’t start.  Error indicates that .Net framework 4.6.1 is not installed.


Websites won’t load in Edge

Windows 10 build 15002 brings a long list of new features and improvements to Microsoft Edge. As a quick reminder, Edge now blocks untrusted Flash content by default, offering users the option to explicitly choose to play it. However, this new feature may also cause various issues on particular websites.

One of the side effects are evident: Insiders report that Facebook won’t run under Edge. The page opens, starts to load and then displays an error page. This issue could indeed be related to the new Flash-blocking feature, but the good news is that Facebook runs fine on other browsers, such as Chrome and Internet Explorer.

Just upgraded to 15002 and Facebook will not run under Edge. It starts to load and reloads, then shows an error page (reload etc…). […]However this is a show stopper for me. a lot of my work is done in Facebooks Website not the crappy App or mobile. […] With Edge out of action (for now hopefully) I’ll need to find another browser to work with and to be honest that was the only reason I used IE or Edge to begin with.

Other users also confirm that Edge loads, but shows only the toolbar and won’t populate any websites. Pages are completely blank where the web page should show.


There are the most common build 15002 issues reported by Insiders so far. If you’ve come across other bugs that we didn’t mention in this article, use the comment section below to tell us more about your experience. Also, don’t forget to use the Feedback Hub to report the bugs to Microsoft.

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  • And for me, the action center doesn’t come up with the quick actions…

  • Luke Perry Glover

    https://uploads.disquscdn.com/images/f95b59ea906750700f80c762d0b8de5978194ab45392aa54bf19d1585ae0c958.png There’s no text for anything…and that extremely wide box at the top is what disc cleanup looks like now and i cant do anything with it. 😛
    Any menus, the task bar, any window, there’s no text. On the plus side Google Chrome works fine lol

  • Erik Kjellquist

    Only issue I’m having in 15002 is perhaps one of the most-used apps – Remote Desktop connection (RDC) broke; can’t connect to any machine anymore (‘The logon attempt failed’ and ‘the credentials that were used to connect to did not work. Please enter new credentials’).

    Oddly, everything else domain-related works as far as permission and logging onto a 15002 machine itself, so it’s probably not a general permission / kerberos / domain issue and just an RDC issue…

    • Geoff Davis

      I can confirm that the RDC is broken when connecting to another Windows 10 machine but RDC worked as expected when connecting to Windows 2008 server. I have found that the Remote Desktop app from the AppStore seems to function normally when connecting to another Windows 10 machine.

      • Erik Kjellquist

        I did find that out later from another post (I didn’t realize MS had an official RDC app), and indeed it seems to be an ok workaround.

  • PaparazziPH

    This 15002 update is a pain. It will update but when it completes on the final
    reboot it will go back and restore the previous system. In short, no
    update and a waste of time.

    • Erik Kjellquist

      I’ve seen that from others – I didn’t run into that at all, but I’m running on a newish laptop – driver signing issues, perhaps?

  • Alvin Williamson

    Upgrading from windows update and the ISO boots the GSOD on my machine…Not sue what is going on.

  • Alan Churchill

    It is breaking the printing on a number of printers. Most text is not shown. Reinstalling drivers does not help.

  • Tom Maxwell

    SOLVED!
    Drove me CRAZY for days, then I came across one post out of 100’s that said to UNINSTALL your graphics driver in device manager & then hit the update button.
    After about 30 unsuccessful tries this is what did it & it worked (I tried every fix/trick & nothing but the uninstall worked)

  • Morih

    thats crazy i used my resto points to a build before that ,because i thought system files are broken, and when i updated to 1502 again, toolbar stopped responding,edge nor cortana&windows search are not working