Windows 8.1, Windows 10 Install Stuck and Freezes: How to Solve it

Important updateMicrosoft has finally started rolling the official Windows 8.1 update to users that have already installed Windows 8. So, you need to check the Windows Store to see if the update has become available in your region. I mention that this is the final version, so it shouldn’t have any issues or bugs. The below advices in case your Windows 8.1 install is stuck are still valid, though.

Many Windows users have become “faithful” to this website and landed here when they were searching for a solution to their Windows 8 install being stuck. Now, I’m 100% sure that the same thing is happening with those who are trying to install the preview of Windows 10, Windows 8.1, WHICH, I stress over this once more time, is not the final, nor the stable form.

If you have had the same issue with your Windows 8 installation, then you probably remember how to solve most issues, as there are some basic steps that need to be taken. If not, do read this article once more and if this doesn’t solve your issues, we’ll try and help you further with the indications below. As always, feel free to leave comments and we’ll try to solve together your Windows 8.1, Windows 10  installation issues.

windows 8.1 preview install stucks

How to install Windows 8.1, Windows 10 without it being stuck and frozen

For most of the users, the Windows 8.1, Windows 10  install usually gets stuck and freezes in the following moments:

  • Windows 8.1, Windows 10 install stuck at 10%, 90%, 44%
  • Windows 8.1, Windows 10  install stuck at “getting system ready”
  • Windows 8.1, Windows 10  install stuck at Windows logo
  • Windows 8.1, Windows 10  install stuck at “please wait”
  • Windows 8.1, Windows 10  install stuck at black screen
  • Windows 8.1, Windows 10 install stuck at “getting devices ready”
  • Windows 8.1, Windows 10 install stuck at “setting up a few more things 3%”

Quick solution to fix Windows 10 install stuck and freezing

  • Step 1: Download this PC Scan & Repair tool
  • Step 2: Click “Start Scan” to find Windows issues that could be causing errors with Windows 10 install being stuck
  • Step 3: Click “Start Repair” to fix all issues.

Again, there are some basic things you need to do, that we have talked about before, but to refresh your memory, here they are:

  1. Install the final version of Windows 8.1, Windows 10 – yeah, right, you knew this since the very beginning, right? But, then again, if you know this is not a safe install, why did you proceed?
  2. Unplug all external devices – a very, very basic advice that might work for you, as I can assure you that it did work out for me. Unplug everything before the install actually starts. 
  3. Just wait – now, we have to make something clear here: you don’t have to wait for an entire day. Usually, it takes less than 3 hours to do it.
  4. Update your BIOS – sometimes, even your BIOS might play tricks on you. Do update it before installing Windows 10, Windows 8.1

Many users also report that their Windows 8.1, Windows 10 install stops at the boot screen or at the “fish screen”. Also, some have reported that they can’t even press F2 or F12, the power button being the single remaining option. Another commong symptom might be that your hard disk will startblinking on a very slow pace. Some of the forum moderators have suggested the following workaround:

If you are trying to install Windows 8.1, Windows 10 Preview via Windows Store, and the installation stops responding (either at “Pending”, or at 44%), please reattempt the installation after trying each of these troubleshooting steps:

1. At the Start screen, type wsreset and click the Search result. (It should have a Windows Store icon.)
2. Open a Command Prompt (Run as administrator), and type ipconfig /release and hit Enter. Then type ipconfig /renew and hit Enter.
3. Try a different network if you have another network available.
4. Try running the built-in Windows Update Troubleshooter.

For various PC problems, we recommend to use this tool.

This tool will repair most computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download ReimagePlus (100% safe download and endorsed by us).
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues.

Many folks have also reported having issues with installing Windows 8.1, Windows 10 on their Surface tablets, so this might mean it is a Windows Store related issue. What’s even worse, some users have experienced real issues with their Windows Store after performing the above steps, like the Windows Store not opening or crashing.



  • Royal Ronald

    With the official new version of 8.1, I have had Windows 8.1 update hang twice at “Getting devices ready 88%”. This is with all of the devices on my brand-new Samsung all-in-one, disconnected. I have searched the Samsung website to no avail. It seems that Windows 8.1 has yet to solve incompatibilites with hardware. Well back to my Apple. Sigh!

    • Ronald, did you really follow all of the above advices? What about updating your BIOS. But I will be frank here, I still haven’t upgraded to Windows 8.1 myself!

    • jims

      I have the Samsung all in one as well.. Same hang point.. 88%. Did you ever solve the issue? Thanks!

  • Tica

    Mine (x64 Pro) stuck at 3% (updating a few more things). Finally resolved by updating ESET and then the 8.1 installation proceeded uneventfully.

  • Viv

    I was using a proxy server. After disabling that I had no problem.

  • Lyd

    i hate it! I want to remove it but I can’t, there is no restore point for me to go back to the regular windows 8. how do I get rid of this????????

  • Pingback: Tech-Friendly: Uninstalling the Windows 8.1 upgrade – some quick notes | The Rock River Times()

  • Wayne Roberts

    I updated to 8.1 last week, and now I can’t burn any cd’s/dvd’s.
    You can see the info burned onto the discs, but no dvd player. pc or laptop will play them.
    I had no problems at all before the update, and can’t find any solutions online.
    Any help would be appreciated.

    • redant23

      Download CDburnerXP and see if that helps.

  • deekyboy

    had some slight problem with windows8 and scanning but nothing compared to win.8.1–it is horrible-cannot scan at all now and cannot get rid of the headache either

  • Bethany

    can some one please tell me how to remove windows 1.8 with our tacking everything off my computer I hate it and want it off

    • Cooltoad81

      Thats a classic version, you should keep it.

  • Sandra

    I updated mine today.
    I got a Dell Inspiron desktop computer.

    When I try to start it up, it wont even load. It just shows the Dell logo and a thick empty box with a little blue at the beginning. Now you usually Think it Will come when the blue reaches the other side of the box, but no. It just freezes and I cant do anything. F8 or F12 doesnt work either. What am I gonna do??!

    • redant23

      So how did you end up fixing it?

  • Elizabeth Huckeba Walker

    Windows 8.1 shuts down Firefox Browser, which makes it easier for my family with disabilities to use the computer. How do I go back to Windows 8 so I can use Mazola Firefox.

  • Elizabeth Huckeba Walker

    Or better yet why don’t Windows offer these features. Firefox and Google Chrome are the only two Browsers that I know that offer the features that I want and need and I choose Firefox over Google Chrome.

  • Brenster21

    Thank you. I unplugged my extrenals and it started to load.

    • Yes, sometimes it just needs a quick fix like that 🙂

  • kin

    jos banget boosss. suwun yoo..

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  • treshaeneaet

    Also, now I can’t even use my home wifi what’s the deal with that?
    I can’t even factory reset because of this.

  • rakesh

    can anyone tell me my laptop comes with preloaded windows 8 along with backup drive(windows 8) but unfortunately i lost my original os (backup drive) which means at the time of formatting. Now at the time of installing windows 8 .1 pro from DVD it’s showing Setup is Starting……… That’s it it Stucks. No Screen change. Can anyone help me out. Can anyone mail me:

  • Arya Green

    Mine got stuck at 86%, and its taking like for-ever. Any help?!

  • Corrinne Bass

    I was looking to uninstall it so I use a program that windows 8.1 says it is not compatable

  • Jordon

    I just built my computer today and have had several issue with booting it up. It now has 8.1 on it and I can boot it up, but it seems to stick on the settings part of the initial usage when you choose between default and custom settings. The mouse moves, sometimes I get the little loading disc, but it does not advance to the next page.

  • Rustem Zakiev

    I plug off all devices and installation will continue

  • Terri Lowe

    I van trnrrq recently upgraded windows 8.1 from online to my laptop I have had nothing but trouble sets sometimes it will just sit there with nothing on the screen other times the programs will come up in the icons but it will not let me open anything then sometimes I have to go to File and then open it but it will not let me do basically anything and I would like to remove it and I don’t know how because its ruining my laptop could somebody please help asap thank you very muchI email at
    Thank you very much.>Terri

  • redant23

    As a tech I am having trouble installing windows 10 as well, but it does seem better than 8 so far.

  • Muhammad Mubashir

    My Windows 10 upgrade hangs at 72%. its been there for like 6 hours now. It stuck there because of an internet problem but it never went ahead ever-since.

  • Potato20

    My Windows 10 is always hanging and restarting every time I play a game or search the web. Please help me,this has been going on for months now.