Windows 8.1 Update Doesn’t Show up: What to do

If, for some reasons, the Windows 8.1 update doesn’t show in the Windows Store, here’s what you need to do to solve the issue
windows 8.1 update doesn't show up
After Microsoft has finally made Windows 8.1 official, and besides the error of not seeing the Windows 8.1 update appearing in the Windows Store, many other users have reported countless issues, making some of them even want to uninstall Windows 8.1. This is the first major issue that we’re going to try and discuss and perhaps find a solution to it.

I’ve seen many people complaining (including myself) mostly on Microsoft’s support forums that their Windows 8.1 or Windows RT 8.1 update doesn’t show up in the Windows Store, leaving them with Windows 8 and with the desire of updating but without the possibility of doing so. The solutions for this issue are very simple, if, they can be used in your situation, let’s explore together.

Windows 8.1, RT 8.1 upgrade is missing – solutions

These solutions to the missing Windows 8.1 update are recommended by Microsoft itself, so if they won’t work for you, let us know in the comments section below and we’ll try to work together on a solution. Of course, if you are not upgrading from Windows 8 or Windows 8.1 Preview, then you will have to buy Windows 8.1 separately, as Microsoft has made it available in that form.

Update KB 2871389 is needed to make Windows 8.1 available in the Store

Microsoft could’ve done a better job to tell everybody beforehand that they need to update their Windows 8 systems to a specific update, with the number¬†KB 2871389. You will need this last update to be able to make the transition to Windows 8.1 once and for all as it serves like an intermediary update. The reason why you probably didn’t get this one last final update was because you have probably didn’t set¬†Windows Update to get automatic updates, which, if you would’ve done it, would have¬†downloaded and installed automatically this update.

However, sometimes Windows Update might have a “delay” in getting the update, as it was in my case. So, if Windows Update is off, you need to do the following to¬†install the KB 2871389 update manually:

  • Open Windows Update¬†– do this be either pressing Windows + C and then typing “windows update” in the search box or by swiping in from the right edge of the screen, then choose Settings > Change PC settings> Update and recovery.
  • Check now¬†and wait as Windows will look for the update you need
  • Click View details after¬†updates are found and tap on the
  • From the available updates, select KB 2871389 as this is the one you need, but you can also install¬†any other updates you want

You might need to restart your PC to finish installing some updates. Save and close all your files and apps before you restart so you don’t lose anything.¬†After you have installed the KB 2871389 updated, restart your PC, go to the Start screen, and look for the Windows 8.1 update in the Store. If this still doesn’t work, then check the following step.

Your Windows 8 version isn’t supporting the free Windows 8.1 update

This was a little shock for me, but it is the hard truth – if you have any of the following Windows 8 versions running, then unfortunately, it won’t be as easy to update to Windows 8.1 just by going to the Windows Store and looking for a free update. These are the Windows 8 versions that won’t let you update to Windows 8.1 just that easy:

  • Windows 8 Enterprise
  • Windows 8 Pro, installed by enterprises using KMS activation
  • Windows 8 editions installed using an MSDN ISO file, and which was activated with more ctivation keys

To upgrade to Windows 8.1 from the above-mentioned Windows 8 editions, you’ll need to be a MSDN subscriber to obtain the .ISO Windows 8.1 files. We will feature in the near time a guide on how you can do that, as well. Of course, if you want, you can still opt for a clean install, but I don’t think you really want that. All the above mentioned steps apply to Windows RT users, as well. At the moment of writing this article, though, Microsoft has pulled the update from the Store and the company is working on it.

If you are upgrading from the preview version of Windows 8.1, we will shortly post a short guide on that, as well. Let us know if these workarounds helped you to finally upgrade to Windows 8.1. If not, mentioned the detailed errors you are getting and we will try to find together a solution, if there is one.



  • Instead of copy pasting everything you could have simply linked to this page –

    • If you will look closer, it’s not a copy/paste, but what can you do, the world is full of trolls like you

      • You just rewrote what was basically mentioned on MS’s page. These are the exact same things that were told there. Its more or less called a copy paste only. And I am not trolling but basically I can’t stand posts which are just a rewrite of what was mentioned on the official site and have added nothing new.

        • Navjot, thanks for your remarks! I have observed that, as well, but I can assure you that was not my intention.

          I am working already on some extra tips and the article will soon be updated, you can have my word!

          • Garrett

            I appreciate your post Radu. When searching for this on google your post here was the first to show up, and I found it very helpful.

  • Pingback: Microsoft Brings Windows RT 8.1 Update Back in the Windows Store()

  • amd

    My Bluetooth device on my Acer Ultrathin Notebook is not working or not found after I upgraded to Windows 8.1. Please help…