More trouble for Apple user as it seems that iPhone users, especially those that have iPhone 5 or iPhone 5s can’t connect their WiFi hotspots to Windows 8 or Windows 8.1 laptops. We go through the problems and try to offer working fixes.
Many iPhone 5 and iPhone 5s users have been complaining that they can’t manage to connect their Windows 8 or Windows 8.1 laptops to the WiFi hotspots they have created on their iPhones. Recently, we have reported iTunes crashes in Windows 8.1, failed Retina Macbook installs and Bluetooth problems for BootCamp users.
Now, here’s what one iPhone user is saying:
I am currently running Windows 8.Â However, it did not work with Windows Vista either.Â When I use the USB, I can use the hotspot without any issue.Â itunes is installed. Its only when I try to connect wirelessly that it fails to connect.Â It shows up as an available wireless connection though. Ideas?Â Ive been fighting it for a week now….need some help.Â It also did not work with my iPhone 4, before the upgrade.
As we can see, this has happened in Windows Vista, as well, and also with an iPhone 4. First of all, to make sure that the Windows 8 computer is the culprit, try and connect another device to the WiFi hotspot that you created using your iPhone. If the problem persists, here’s what you can do:
Troubleshoot the Personal hotspot problems
- Confirm that your iOS device, computer, and wireless plan all meet the system requirements for Personal Hotspot
- Verify that Personal Hotspot is enabled by tapping Settings > General > Cellular > Personal Hotspot
- Verify the Internet connection on your iOS device by tapping Safari and loading a new webpage
- If one connection type doesn’t work, try another (for example, instead of connecting using Wi-Fi, try using USB or Bluetooth)
- Try disabling and reenabling Personal Hotspot from Settings > Personal Hotspot or Settings > General > Cellular > Personal Hotspot
- Install the latest version of iOS. Tap Settings > General > Software Update
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings
- If none of the previous steps resolves your issue, restore the iPhone.
Troubleshoot the WiFi hotspot problems
- Turn Personal Hotspot off
- Verify Wi-Fi is on in Settings > Wi-Fi
- Turn Personal Hotspot back on
- If another device is unable to join your Wi-Fi network, ensure that the user enters the Wi-Fi password correctly. If the device cannot see your Wi-Fi network, verify your device name
- Note: Windows may not properly display a device name that uses non-ASCII characters
- Verify how many devices are currently using your Personal Hotspot. Depending on your wireless carrier and, the maximum number of Wi-Fi connections may be limited to three at one time
- If the other device still cannot connect, try turning Wi-Fi off and on again on the device. Verify that your device can see other Wi-Fi networks
If you still have issues connecting your iPhone WiFi hotspot to your Windows 8 laptop, try also the following:
- Got to Settings > FaceTime and scroll down to the bottom.
- Turn Use Cellular Data to off
- Turn your phone off. This is important as otherwise this solution does not work.
- Turn the phone back on.
- Go to Settings > General > Cellular > Personal Hotspot and switch it on.
Let us know if this has done the trick for you. If not, maybe you can share with us your detailed problem and we’ll try to find a solution together. Also, if you did manage to get over this, do share it with us to help those in need.