- Amazon Prime may fail to work when the VPN is enabled. This means that it has been detected.
- To prevent that from happening, use a leading VPN provider such as Private Internet Access.
- For more helpful guides like this one, check out our Amazon Prime section next.
- Moreover, don’t hesitate to bookmark our VPN Guides Hub for those times when help is vital.
If your VPN connection is always having issues, especially when trying to stream media like movies and other channels, like on Amazon Prime and other streaming media players, it’s not just frustrating, but can be expensive especially if you have to keep changing VPNs.
Some issues that arise when Amazon Prime Virtual Private Network is not working include constant disconnections, DNS leaks, and other errors that may arise from proxies, or user information, among others.
This article looks at the possible causes or errors you can encounter when Amazon Prime VPN is not working, and how to resolve these issues.
What can I do if Amazon Prime won’t work with VPN?
1. Preliminary checks
- Ensure you’re not connected to another VPN before you proceed to the next solutions, so you may want to close any other VPN programs you have running before using your Amazon Prime VPN.
- You also need to check that your antivirus or firewall software is not the cause of the connection errors because these sometimes affect the connection. Disable them and then try to reconnect to your VPN to access Amazon Prime. If this helps, add your VPN as an exception before you enable your security software again.
- Check that your Internet connection is active by disconnecting from your VPN and try accessing the website regularly.
- Connect to the server location nearest to your location. If this helps, the issue is with the server location you tried to connect to initially
- Change your DNS, or switch to a different network. You can try using a different network, like a public Wi-Fi connection, to see if the connection problem is with your current Internet service.
2. Change your VPN
If your current VPN is not working with Amazon Prime and you lack the time to resolve it, you can try using Private Internet Access instead.
This Kape Technologies VPN protects your privacy using the highest encryption available – it supports both the AES 128-bit and AES 256-bit specifications.
Moreover, your IP will remain hidden, and you get Wi-Fi protection if you’re in a public area. It also comes with a strict no-logs policy that doesn’t track your Internet activity.
On top of all these, there are multiplatform apps for your laptop and other devices and you get access to geo-restricted content on Amazon Prime at the highest possible speeds you can get on a VPN.
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3. Update your VPN app
To do this, log in to your VPN account, and set up your VPN, then select the device platform you’re using like Windows, and download the latest version of your VPN for Windows.
Set up and connect the VPN app and see if it starts working with Amazon Prime again.
4. Change your VPN protocol
- For optimal performance, choose the OpenVPN TCP first.
- Select the L2TP next, and finally choose PPTP protocols. Use PPTP when necessary to do so as it offers minimal security.
- Go to your VPN settings window while disconnected from the VPN.
- Under the Protocol tab, select the protocol you want to use and click OK.
The VPN connection usually works better when TCP is used instead of UDP. Your device connects to your VPN servers using VPN protocols, the default one being the UDP protocol, which in some countries like the Middle East, is blocked.
Don’t hesitate to use the above steps to change the protocol.
5. TLS handshake and network connection issue
If you get errors related to the TLS handshake and network connection, reboot your machine and start your VPN connection all over again. If the issue persists, change the protocol, or try disabling your antivirus or firewall programs.
If you cannot connect to a server location after restarting your VPN, reinstall the VPN, and run the installation program again.
If you still get Amazon Prime VPN not working issues, after rebooting and re-installing, check if RasDialException appears in your connection log, and if it does, reset the Winsock.
6. Incorrect system date and time
- Right-click the Date and Time display on your taskbar.
- Click Adjust date and time settings.
- Click the Date and time tab.
- Slide to switch off Set time automatically, then click Change under Change Date and Time. Enter the password if prompted.
- If you need to change the time zone, click Change time zone… , select your current time zone in the drop-down list
- Click OK.
- Restart your VPN and connect to a server location. If you cannot connect after restarting, reinstall your VPN again by running the installation program once more.
If you’re unable to connect to Amazon Prime with your VPN, check the date and time of your system and ensure it is correct. If it is wrong, follow the steps above.
7. No IP or host not found
If you get the error Requested name is valid but does not have an IP address OR Host not found, ensure you’re connected to the internet.
If you have to activate your DSL connection manually before going online, refer to your DSL instructions before you connect to your VPN. The VPN isn’t a replacement for your Internet connection.
If you still get Amazon Prime VPN not working issues, after trying to reconnect to your VPN, then your ISP may be blocking access to the VPN’s DNS servers, so you have to manually set DNS servers as shown below.
Open Network Connections settings
- Right-click Start and select Run.
- Type ncpa.cpl and click OK.
- In the Network connections window, find your usual connection, either LAN or Wireless network connection.
- Right-click the connection and select Properties.
Set the DNS server addresses
- Double click Internet Protocol Version 4 (IPv4) or just Internet Protocol.
- Select Use the following DNS server addresses.
- Type these Google DNS server addresses: Preferred DNS server 18.104.22.168 Alternate DNS server 22.214.171.124.
- If Google DNS is blocked, try the following: Neustar DNS Advantage (126.96.36.199 and 188.8.131.52) enter and press OK, Level3 DNS (184.108.40.206 and 220.127.116.11) enter and press OK.
- Once you have configured your computer for your VPN’s DNS servers, flush old DNS entries.
8. Set routing and remote access services
- Right-click Start and select Run.
- Type services.msc and click OK.
- Under the services list, find routing and remote access.
- Check that the current operation for routing and remote access is stopped, or stop it by clicking the item and select Stop icon in the top menu bar
- Double click routing and remote access
- Under routing and remote access properties menu, set the Startup type to Manual and click OK to save changes
- Restart your VPN and connect to a server location. If Amazon Prime VPN is still not working, change the VPN protocol, and connect again.
If you get the error Element not found, you need to set routing and remote access services by doing the following:
Let us know if any of these solutions helped you solve the Amazon Prime VPN not working issue, by leaving a comment in the section below.
FAQ: Learn more about enjoying Amazon Prime with a VPN
- Why can’t I watch Amazon Prime with a VPN?
Your antivirus or firewall software may prevent you from watching Amazon Prime with a VPN. Moreover, a sluggish Internet connection is often the culprit.
- How do I get Amazon Prime to work with VPN?
Firstly, make sure you choose a reliable VPN solution. Even so, there are also times when you need to change your DNS or try to use a different network completely.
- What VPN works with Prime Video?
We recommend Private Internet Access, a leading VPN provider that has been tested and confirmed to work with Amazon Prime Video.
Editor’s Note: This post was originally published in March 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.