Windows 7 and Windows 8.1 users who recently attempted to upgrade to the Creators Update encountered an error message informing them that their hardware is incompatible with the OS. More specifically, this error message is prevalent for devices equipped with AMD Carrizo DDR4 processors.
The error occurs each time these computers perform an update scan through Windows Update or Windows Server Update Services (WSUS). The good news is that Microsoft has officially acknowledged this problem and will address it in a future update.
Here’s what Microsoft said about this issue:
Starting with the April 2017 Cumulative Update release, devices with an AMD Carrizo DDR4 processor running Windows 7 or Windows 8.1 might start to receive a message that the processor is not supported with those versions of Windows. Microsoft intends to continue to support Windows 7 and Windows 8.1 with this processor and plans to address the issue causing the message in a future update.
The message is triggered once the April 2017 Cumulative Update is installed, and will appear each time a new update scan happens through Windows Update or Windows Server Update Services (WSUS). We do plan to address this issue in a future update.
If you’d like more information about our processor support plans for Windows, see Windows 10 Embracing Silicon Innovation.
Microsoft hasn’t revealed when exactly this update will arrive. Hopefully, the company should roll out the hotfix no later than Patch Tuesday.
As a quick reminder, AMD launched its Carrizo CPUs in 2015. Carrizo processors are fully HSA 1.0 compliant, use a System-on-Chip (SoC) design, and reduce the power consumed by the x86 cores alone by 40%.
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