Anniversary Update crashes Surface Pro 3, Surface Pro 4 devices

Madalina Dinita
by Madalina Dinita
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Surface Pro 3 and Surface Pro 4 devices don’t take the Anniversary Update very well. Users are complaining their devices keep crashing, don’t wake up correctly and apps are freezing. It appears that Microsoft Edge is worse than before, as it often crashes when users close all the tabs.

This is not the first issue Surface Pro owners have complained about, as they have also reported their devices often get stuck in reboot loops after Windows 10 version 1607 is installed.

The new reports reveal that apps crash soon after users launch them: Cortana and Skype don’t work, MP4’s and YouTube won’t play, I.E/Edge keeps freezing, and the system generally is slower especially when opening Office applications and pulling data from OneDrive/SharePoint.

Anniversary Update crashes and freezes apps on Surface Pro 3, 4 devices

Windows 10 1607 Update – Services not starting, Computers running slow, Surface pro 3 & 4 devices are crashing.

Surface Pro 3 & 4 haven’t seemed to take the update well at all. Most people are reporting that they keep crashing, I.E/Edge keeps freezing and if you come back after the surface has gone in to power save it is not waking up correctly and the only way to get in to the surface is to hard restart the device.

Users have also run the Windows Update troubleshooter, which indeed detected and repaired some errors. However, as soon as users restart their Surface devices, the apps crash again, and the system lag appears once again.

For the time being, Microsoft hasn’t issued any comments on this matter, and its Support engineers haven’t replied yet to the threads where users describe the issues the Anniversary Update is causing to their Surface Pro 3, 4 devices.


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They must have pulled the update then. I haven’t seen it yet. Wondered if Windows Update was getting slammed, or they quietly took it away.

I got update 1607 on my Surface Pro 4, it downloaded and did the initialization just fine, but it as (thus far) crashed 5 times on install. I’ve had to hard reset it each time, but it picks up installation where it left off. I’m currently at 85% on my sixth attempt.

That said, I’ve been waiting on the edge of my seat for Anniversary to release so I can put it on my Surface. My desktop has been on insider builds since the start, and it’s always performing much better than the release version of Win10.

No crashing problems with my Surface 3 or Surface Pro 3.

My SP3 has developed an issue where it, sometimes, stops recognizing the Ethernet connection and, as a result, switches to WiFi. It happened again after I did a factory default last night. No problems watching YouTube.

My S3 seems to be fine.