FIX: Aw, Snap! Something went wrong error on Google Chrome

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Google Chrome is a great browser, but it has its share of errors.
  • Many users reported Aw Snap, Something went wrong while trying to access a certain website.
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  • If you're sick of Chrome and looking for an alternative, find them all on our Browsers section.
Fix Something went wrong error

7. Disable Predict network actions to improve page load performance

  1. Press the Menu button in the top right corner and choose Settings from the menu.
    aw-snap-google-chrome-settings-1
  2. Scroll to the bottom of the page and click Show advanced settings.
    aw-snap-google-chrome-settings-2
  3. Go to the Privacy section and uncheck Use a prediction service to load pages more quickly.
    aw-snap-google-chrome-settings-3
  4. Restart Chrome and check if the issue is resolved.

8. Disable your extensions

  1. Click the Menu button in the top right corner and choose More tools > Extensions.
    aw-snap-google-chrome-extensions-1
  2. A list of installed extensions will now appear in new tab.
  3. Uncheck Enabled option. Repeat this step for all installed extensions.
    aw-snap-google-chrome-extensions-2
  4. After you’ve disabled all extensions, restart Chrome.
  5. When Chrome starts again, check if this error appears.

If the error doesn’t appear anymore, you need to enable extensions one by one until you find the one that is causing this problem. After finding the problematic extension you can update it or remove it.


Did you know that Chrome extensions increase CPU usage? Find out more in this article.


9. Start Incognito mode and create a new Chrome profile

  1. Click the Menu button in the top right corner.
  2. Select New incognito window option.
    • Alternatively, you can just use Ctrl + Shift + N shortcut.
      aw-snap-google-chrome-incognitro

When Incognito mode starts, check if the issue appears again. If the issue doesn’t appear while all your extensions are disabled, you might want to create a new Chrome profile. To do that, follow these steps:

  1. Make sure that Google Chrome is completely closed.
  2. Press Windows Key + R and enter %localappdata%. Press Enter or click OK.
    aw-snap-google-chrome-localappdata-1
  3. Go to Google\Chrome\User Data folder.
  4. Locate the Default folder and rename it to Backup default.
    aw-snap-google-chrome-localappdata-2
  5. After you start Chrome the issue should be resolved.

If you want you can transfer your old data from the Backup default folder, but since that folder is corrupted, we suggest not doing that.


Your Chrome profile got corrupted in Windows 10? Count on us to solve the problem.


10. Check Chrome for malware

Sometimes malware can infect Google Chrome and cause all sorts of issues. If you’re getting Aw, snap error frequently, it might be due to a malicious extension.

To remove malicious extensions from Chrome, download Chrome Cleanup Tool and run it. After running the tool all harmful extensions should be removed.


Want the best antimalware tools for your PC? Check out this list with our best picks.


11. Reinstall Chrome

If this error persists, you might want to consider reinstalling Google Chrome. After you uninstall Google Chrome, be sure to download and install the latest version and see if that fixes the issue.


Chrome install fails on Windows 10? Don’t worry, we’ve got the right solution for you.


Editor’s Note: This article continues on the next page.

Editor's Note: This article was originally published in August 2016 and was revamped and updated in December 2020 for freshness, accuracy, and comprehensiveness.
  • THis is a problem with MS Teams, if I use the desktop application, I get a blue screen of death, if I use teams on web, only the Chrome Tab freezes, and I can refresh the page