Fix: Bluestacks failed to connect to server on Windows 10

7 minute read

Running Android apps on Windows 10 is relatively easy if you have Bluestacks installed. We already wrote about Bluestacks stuck on initializing error, but users reported Bluestacks failed to connect to server error as well. This error can cause problems with certain apps, so let’s see how to fix it.

Bluestacks failed to connect to server, how to fix it?

Bluestacks failed to connect to server message can cause various problems, and speaking of issues, here are some common problems that users reported:

  • Bluestacks error failed to load channels unable to connect to the Internet -This is another variation of this error, and it’s usually caused by your antivirus, so be sure to add Bluestacks to the list of exceptions.
  • Bluestacks 3 no Internet connection – Sometimes you might not have an Internet connection in Bluestacks. This can be caused by your proxy, so be sure to disable it.
  • Bluestacks connection failed – Sometimes you might get Connection failed message, and if you encounter this problem, be sure to change your network settings.

Solution 1 – Temporarily disable your antivirus

Bluestacks error failed to load channels unable to connect to the Internet

According to users, the common problem that can cause Bluestacks failed to connect to server issue is your antivirus. Your antivirus can sometimes block Bluestacks without your knowledge, and in order to fix that, you need to make sure that Bluestacks is added to the list of exceptions in your antivirus and firewall.

If that doesn’t help, your next step would be to disable certain antivirus features or your entire antivirus. Speaking of problematic features, be sure to disable HTTP checking feature if available on your antivirus. In addition, add Bluestacks to the exclusions list in HTTP filtering section.

In the worst case scenario, the only option might be to remove your antivirus. Once you remove the antivirus from your PC, check if the issue is still there.

If not, you should consider switching to a different antivirus solution. There are many great antivirus tools on the market, but if you want an antivirus that won’t interfere with your system and applications, we strongly suggest that you try out Bitdefender.


Solution 2 – Change the DNS

Sometimes issues with DNS can cause this problem to appear, and in order to fix it, you might want to change your DNS. To do that, follow these simple steps:

Right-click the network icon in the bottom-right corner and choose your network from the menu.

  1. Right-click the network icon in the bottom-right corner and choose your network from the menu.
    Bluestacks error failed to load channels unable to connect to the Internet
  2. In the Related settings select Change adapter options.
    Bluestacks 3 no Internet connection
  3. Once the Network Connections window opens, select your network connection, right click it and choose Properties from the menu.
    Bluestacks connection failed
  4. Select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button.
    Bluestacks error failed to load channels unable to connect to the Internet
  5. Choose Use the following DNS server addresses option and enter 8.8.8.8 as the Preferred DNS server and 8.8.4.4 as Alternate DNS server. You can also use 208.67.222.222 as Preferred and 208.67.220.220 as Alternate DNS server.
    Bluestacks 3 no Internet connection
  6. After you’re done, click OK to save changes.

Solution 3 – Install the applications via .apk file

Sometimes you might not be able to download and install applications online due to failed to connect to server error, but you can circumvent this problem by downloading the .apk file from a third-party source and installing it manually.

Keep in mind that installing applications from third-party sources isn’t the safest practice, therefore use this solution only when necessary.


Solution 4 – Change the Bluestacks privileges

This error can sometimes occur if you don’t have the proper privileges to run Bluestacks, but you can fix this problem by changing your privileges over the Bluestacks installation folder. To do that, follow these steps:

  1. Locate Bluestacks installation directory. By default the application should be stored in C:\Program Files (x86) folder.
  2. Locate Bluestacks folder, right click it and choose Properties from the menu.
    Bluestacks connection failed
  3. Go to Security tab and click the Edit button.
    Bluestacks error failed to load channels unable to connect to the Internet
  4. Select your username from the Group or user names list and check Full control in the Allow column and click Apply and OK to save changes.
    Bluestacks 3 no Internet connection

After changing the privileges, try running Bluestacks software again.


Solution 5 – Restart your internet connection

According to users, this error can be caused by Bluestacks, and in order to fix it, you just need to restart your Internet connection. This is a pretty simple thing to do, and you can do it by following these steps:

  1. Open Network Connections and locate your network connection.
  2. Right-click it and choose Disable from the menu.
    Bluestacks connection failed
  3. After your connection is disabled, wait a few seconds and then right-click the connection again and choose Enable from the menu.

Alternatively, you can also do this by restarting your router. To do that, simply press the power button on your router to turn it off. Wait a few seconds and then press the power button to turn on your router again.


Solution 6 – Reinstall Bluestacks

If you keep getting Bluestacks failed to connect to server error, your only chance might be to reinstall Bluestacks. There are several ways to do that, but the best one is to an uninstaller software such as IOBit Uninstaller.

In case you’re not familiar, uninstaller software is a special application that can remove any program from your PC. In addition to removing the selected application, the uninstaller will remove all files and registry entries associated with it. This will ensure that the application is completely removed and prevent any leftover files from interfering with your system.

Once you remove Bluestacks, install it again and check if the problem is resolved. To avoid this problem in the future, be sure to download and install the latest version of Bluestaks on your PC.


Solution 7 – Automatically obtain IP address

According to users, in order for Bluestacks to work properly, you need to make sure that it’s set to automatically obtain the IP address. If this option isn’t enabled, you might encounter Bluestacks failed to connect to server.

However, you can fix this problem by making a couple of small changes. To do that, follow these steps:

  1. Open your connection properties. We showed you how to do this in one of our earlier solutions.
  2. Now select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button.
  3. Select Obtain an IP address automatically and click OK to save changes.
    Bluestacks error failed to load channels unable to connect to the Internet

After doing that, the problem with Bluestacks should be completely resolved.


Solution 8 – Check your Internet connection

If you keep getting Bluestacks failed to connect to server message, it’s possible that your Internet connection isn’t working properly. To check that, make sure that you can access other websites on your PC.

Alternatively, disable all network applications that might be running in the background. Lastly, try using a wired connection. Although the wireless connection has its benefits, it’s possible that there’s some interference causing this problem to appear.


Solution 9 – Disable your proxy

Sometimes Bluestacks failed to connect to server message can appear due to your proxy. Many users are using proxy in order to protect their privacy online, but sometimes your proxy can cause issues with certain applications to appear.

To fix the problem, it’s advised that you disable your proxy. This is fairly simple, and you can do it by following these steps:

  1. Press Windows Key + I to open the Settings app.
  2. Select Network & Internet.
    Bluestacks 3 no Internet connection
  3. From the menu on the left, select Proxy. In the right pane disable all options.
    Bluestacks connection failed

After doing that, your proxy should be disabled and you’ll be able to use Bluestacks again. If you’re concerned about your privacy online, a better solution would be a VPN such as Cyberghost VPN.


Solution 10 – Perform a clean boot

Sometimes Bluestacks failed to connect to server message can appear due to third-party applications running in the background. However, you can fix this problem by disabling all startup applications and services. To do that, follow these steps:

  1. Press Windows Key + R and enter msconfig. Now click OK or press Enter.
    Bluestacks 3 no Internet connection
  2. When System Configuration window opens, navigate to Services tab. Check Hide all Microsoft services and click Disable all button.
    Bluestacks connection failed
  3. Now move to the Startup tab and click Open Task Manager.
    Bluestacks error failed to load channels unable to connect to the Internet
  4. When Task Manager opens, a list of startup applications will appear. Select the first item on the list, right-click it and choose Disable from the menu. Repeat this step for all applications on the list.
    Bluestacks 3 no Internet connection
  5. Once you disable all startup applications, go back to System Configuration window and click Apply and OK. Restart your PC to apply changes.
    Bluestacks connection failed

Once your PC restarts, check if the problem is still there. If the issue doesn’t appear, it’s rather likely that certain service or application was causing it. To find out which application is causing the issue, you need to enable disabled applications and services one by one or in groups.

Keep in mind that you’ll have to restart your PC after enabling a group or services or apps in order to apply changes. Once you find the problematic application, disable it or uninstall it and the issue will be resolved.

Bluestacks is a great tool, and if have any problems while connecting to a server, you should be able to fix them by using one of the solutions from this article.


Editor’s Note: This post was originally published in August 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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