FIX: Slack channel not found when accessing private channels

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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  • Slack is an excellent collaboration and productivity tool companies can use to get things done
  • The platform offers a wide array of features such as messaging, document sharing, reminders, shared and private channels, and more
  • Speaking of channels, users may sometimes get various errors informing them particular channels have not been found. In this guide, we'll focus on how you can fix this issue
  • This article is part of our Slack hub. For more useful guides on this incredible platform, feel free to bookmark our hub.
slack channel not found

Team workspace applications are an amazing asset for professionals who like getting things done. Microsoft Teams and Slack are probably the most popular, and the latter ticks all the right boxes in our opinion.

There are some minutiae issues from time to time and most of them concern advanced users who try to integrate various applications and maximally automatize the workflow.

One error like that is the channel_not_found error which prevents bot integration in private channels.

What to do if Slack can’t find a channel

The channel_not_found error seemingly appears only with bots in the private channels when using the Slack API for third-party integration. For example, some users have had a hard time configuring Slack to work with Python and were met with the error at hand.

Some of them managed to resolve this by simply unlocking the private channel while others made sure that the app has permissions to access Slack.

In addition, if you’re still bothered by the same error, you can replace the channel ID with the encoded ID. You can easily find out the ID of your channel by simply navigating to it in the browser.

The usual name tag is replaced with the alphanumeric set of characters. This you can use to reconfigure settings. In addition, primarily set the bot to work with the general channel.

Afterward, you’ll get prompted to allow it in the private channel of your choice. This is a common solution, as well. Furthermore and in regards to permissions, make sure you allowed a third-party app to access Slack channels and your workspace.

After that, you shouldn’t have issues with the channel_not_found error. If you’re, on the other hand, still stuck with the error, contacting support is another thing you can try. However, have in mind that some actions (like Slacker integration) are not Slack‘s responsibility.

With that said, we can conclude this article. Don’t forget to post your feedback below or suggest alternative solutions. We look forward to hearing from you.

FAQ: Learn more about Slack channels

  • What is the difference between a Slack workspace and a channel?

A Slack workplace includes all the channels and chats owned by a company or a group of users. In other words, channels are part of workplaces.

  • How do I find channels in Slack?

If you’re looking for a particular channel in Slack, go to the search bar and type the name of the channel. In the list of results, you’ll see the Messages and Files tab, as well as the Channels tab. Select the Channels tab to display all the public and private channels you belong to.

  • Can Slack admins see all the channels?

Slack admins can access all the public and private channels belonging to the workplace they’re in charge of. Administrators also have the right to request access to private messages under special circumstances.

Editor’s Note: This post was originally published in December 2018 and has been since updated for freshness and accuracy.