Fix: Cortana can’t hear me on Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
1 Comments
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  • Cortana is a pretty smart assistant for Windows 10 and it can be very helpful on many occasions.
  • The tool response to your voice but if it's not able to hear you, read this guide carefully to solve the problem.
  • Explore our Windows 10 section for every possible information about Windows 10.
  • If you have any other problems with your PC, check our Tech Troubleshooting Hub for solutions.
What to do if Cortana can't hear me on Windows 10

Microsoft’s virtual assistant, Cortana is a very useful feature of Windows 10. It can help you to search for your stuff (local and online), set reminders, send emails, etc.

But its main power is voice-recognition, as Cortana will do anything possible, just by following your voice commands. So, if Cortana is not able to hear you, her functionality will drastically decrease.

This problem is caused either by a bad microphone, or wrong microphone settings, so we’ll go through all possible scenarios, in order to find a proper solution.

Of course, we assume that Cortana is set properly on your computer and that you’re only having problems with her recognizing your voice. If that’s not the case, check out our article about how to set up Cortana in your region.

If you’re encountering this problem, in this article, we’re going to talk about what to if your virtual assistant can’t hear you.

Just follow the instructions below, and hopefully, you’ll be able to talk to Cortana normally, again.

What can I do if Cortana can’t hear me in Windows 10?

1. Update the microphone driver

  1. Go to Search, type device manager, and open Device Manager
  2. Expand the Audio inputs and outputs
  3. Right-click on your microphone, and choose Update Driver Softwareno sound cortana windows 10 4
  4. Wait for the installation to finish (if there is an available update)
  5. Restart your computer

Installing the wrong driver versions can cause permanent damage to your system. Thus, we suggest updating drivers automatically by using a dedicated tool like DriverFix.

Here’s how to update your drivers with this excellent tool:

    1. Download and install DriverFix
    2. When you open the tool, it will automatically scan your PC for outdated drivers. During the process, it will crosscheck the drivers against its cloud database and recommend the necessary updates.
    3. All that’s left to do is to look at the resulting list and mark the checkboxes for the drivers that you want to install. Of course, it’s even easier to click the Select All checkbox to update all drivers at once.DriverFix automatically update drivers
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DriverFix will install the driver for your microphone in just a few seconds and Cortana will answer again to your commands.
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2. Set up your microphone

  1. Right-click on the sound icon in your taskbar, and choose Recording devices
  2. Find the microphone you’re using, and make sure it has been set as a default recording device, if not, click on the microphone, and choose Set Defaultno sound cortana windows 10 1

Configure your microphone

  1. Go to Search, type set up mic, and open the Microphone setup feature
  2. You’ll be prompted to read a famous Peter sentence, so read the sentence in order to allow the computer to recognize your voiceno sound cortana windows 10 2
  3. Once you’re done, your microphone will be set up properly.

3. Disable enhancements

  1. Right-click on the sound icon in the taskbar, and go to Recording devices
  2. Double-click on your default microphone
  3. Go to Enhancements, and check Disable all enhancementsno sound cortana windows 10 3

4. Adjust microphone levels

  1. Open recording devices, and double click on your default microphone
  2. Go to the Levels tab, and adjust the scale a little higher
  3. Once you did that, click OK, and try to speak with Cortana again

This pretty much sums our article about microphone problems with Cortana in Windows 10. After performing these solutions, you should be able to talk with your virtual assistant normally, again.

In case you have some other problems with Cortana, check out this awesome guide to fix them.

If you have any comments or questions, please write them down in the Comments section below.

Editor’s Note: This post was originally published in May 2018 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.

  • After trying numerous “fixes” and “troubleshooting” options I found your list of fixes, Ivan.
    Number 3 did the trick. (The level on my microphone was set to “0” somehow.) Thank you for your help and for sharing your knowledge and expertise!
    Namaste -keith