{"id":1389,"date":"2026-08-08T12:50:57","date_gmt":"2026-08-08T12:50:57","guid":{"rendered":"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-den-5-oktober\/"},"modified":"2026-08-08T12:50:57","modified_gmt":"2026-08-08T12:50:57","slug":"microsoft-teams-live-chat-lukker-den-5-oktober","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-den-5-oktober\/","title":{"rendered":"Microsoft Teams Live Chat lukker den 5. oktober"},"content":{"rendered":"\n

Pensioneringen af Teams Live Chat er nu officiel, idet Microsoft bekr\u00e6fter, at kundekommunikationsfunktionen stopper med at virke den 5. oktober 2026.<\/p>\n\n\n\n

Microsoft lukker Live chat-funktionen<\/a> ned cirka 18 m\u00e5neder efter introduktionen. Virksomheden siger, at den \u00f8nsker at fokusere sine ressourcer p\u00e5 nyere v\u00e6rkt\u00f8jer til kundekommunikation og engagement.<\/p>\n\n\n\n

Microsoft stoppede allerede organisationer fra at oprette nye Live chat-ops\u00e6tninger den 6. august. Virksomheder, der i \u00f8jeblikket bruger tjenesten, b\u00f8r fjerne deres eksisterende website-widgets inden oktober-deadline.<\/p>\n\n\n\n

Alle Live chat-widgets, der forbliver installeret efter den 5. oktober, bliver automatisk skjult.<\/p>\n\n\n\n

Teams Live Chat forbandt website-bes\u00f8gende med supportteams<\/h2>\n\n\n\n

Live chat fulgte med Microsoft 365 Business Basic-, Business Standard- og Business Premium-abonnementer, der omfattede Teams.<\/p>\n\n\n\n

Virksomheder kunne tilf\u00f8je en chat-widget direkte til deres websites. Kunderne kunne derefter bruge widgetten til at kontakte medarbejdere eller supportteams uden at forlade websitet, mens agenter h\u00e5ndterede samtalerne via Teams.<\/p>\n\n\n\n

Den relativt korte levetid betyder, at Microsoft pensionerer funktionen mindre end to \u00e5r efter at have gjort den tilg\u00e6ngelig.<\/p>\n\n\n\n

Eksisterende Teams Live Chat-data forbliver tilg\u00e6ngelige<\/h3>\n\n\n\n

N\u00e5r Microsoft pensionerer Live chat den 5. oktober, vil kundebeskeder ikke l\u00e6ngere n\u00e5 Teams.<\/p>\n\n\n\n

Organisationer mister ogs\u00e5 underst\u00f8ttelse af nye samtaler, eskaleringer og andre kundeinteraktioner, der h\u00e5ndteres via tjenesten.<\/p>\n\n\n\n

Microsoft vil dog ikke fjerne de Teams-kanaler, der tidligere blev oprettet til Live chat. Virksomheder bevarer ogs\u00e5 adgang til kundeoplysninger, der allerede er gemt gennem disse samtaler.<\/p>\n\n\n\n

Pensioneringen p\u00e5virker derfor fremtidig aktivitet snarere end historiske Live chat-data.<\/p>\n\n\n\n

Microsoft anbefaler Dynamics 365 og Copilot Studio<\/h3>\n\n\n\n

Microsoft henviser organisationer, der stadig har brug for website-baseret kundesupport, til Dynamics 365 Contact Center med Live Chat.<\/p>\n\n\n\n

Virksomheden anbefaler ogs\u00e5 Copilot Studio, der giver AI-drevne funktioner til kundeengagement og contact center-scenarier.<\/p>\n\n\n\n

Microsoft forts\u00e6tter med at udvide andre dele af Teams samtidig. Facilitator AI vil snart kunne deltage i Teams-kanalm\u00f8der, mens Teams ogs\u00e5 vil vise Priser og Certificeringer som badges<\/a> p\u00e5 brugerprofilkort.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Pensioneringen af Teams Live Chat er nu officiel, idet Microsoft bekr\u00e6fter, at kundekommunikationsfunktionen stopper med at virke den 5. oktober 2026. Microsoft lukker Live chat-funktionen ned cirka 18 m\u00e5neder efter introduktionen. Virksomheden siger, at den \u00f8nsker at fokusere sine ressourcer p\u00e5 nyere v\u00e6rkt\u00f8jer til kundekommunikation og engagement. Microsoft stoppede allerede organisationer fra at oprette nye […]<\/p>\n","protected":false},"author":49,"featured_media":1390,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-1389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat lukker den 5. oktober - WindowsReport DK (Danish)<\/title>\n<meta name=\"description\" content=\"Microsoft udfaser Teams Live Chat den 5. oktober 2026, hvilket afslutter nye kundesamtaler, mens eksisterende kanaler og data bevares.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat lukker den 5. oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft udfaser Teams Live Chat den 5. oktober 2026, hvilket afslutter nye kundesamtaler, mens eksisterende kanaler og data bevares.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-den-5-oktober\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport DK (Danish)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:50:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/dk\/wp-content\/uploads\/sites\/12\/2026\/08\/teams-captcha.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat lukker den 5. oktober\",\"datePublished\":\"2026-08-08T12:50:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober\\\/\"},\"wordCount\":318,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2026\\\/08\\\/teams-captcha.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober\\\/\",\"name\":\"Microsoft Teams Live Chat lukker den 5. oktober - 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