{"id":1393,"date":"2026-08-08T12:53:18","date_gmt":"2026-08-08T12:53:18","guid":{"rendered":"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\/"},"modified":"2026-08-08T12:53:18","modified_gmt":"2026-08-08T12:53:18","slug":"microsoft-teams-live-chat-lukker-ned-den-5-oktober-2","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\/","title":{"rendered":"Microsoft Teams Live Chat lukker ned den 5. oktober"},"content":{"rendered":"\n

Pensioneringen af Teams Live Chat er nu officiel, da Microsoft bekr\u00e6fter, at kundekommunikationsfunktionen holder op med at fungere den 5. oktober 2026.<\/p>\n\n\n\n

Microsoft lukker Live chat-funktionen<\/a> cirka 18 m\u00e5neder efter at have introduceret den. Virksomheden siger, at den \u00f8nsker at fokusere sine ressourcer p\u00e5 nyere kundekommunikations- og engagementsv\u00e6rkt\u00f8jer.<\/p>\n\n\n\n

Microsoft stoppede allerede organisationer fra at oprette nye Live chat-ops\u00e6tninger den 6. august. Virksomheder, der i \u00f8jeblikket bruger tjenesten, b\u00f8r fjerne deres eksisterende hjemmeside-widgets inden oktober-deadlinen.<\/p>\n\n\n\n

Alle Live chat-widgets, der forbliver installeret efter den 5. oktober, vil automatisk blive skjult.<\/p>\n\n\n\n

Teams Live Chat forbandt webstedsbes\u00f8gende med supportteams<\/h2>\n\n\n\n

Live chat fulgte med Microsoft 365 Business Basic-, Business Standard- og Business Premium-planer, der inkluderede Teams.<\/p>\n\n\n\n

Virksomheder kunne tilf\u00f8je en chat-widget direkte p\u00e5 deres websteder. Kunder kunne derefter bruge widgetten til at kontakte medarbejdere eller supportteams uden at forlade webstedet, mens agenter h\u00e5ndterede disse samtaler via Teams.<\/p>\n\n\n\n

Den relativt korte levetid betyder, at Microsoft pensionerer funktionen mindre end to \u00e5r efter at have gjort den tilg\u00e6ngelig.<\/p>\n\n\n\n

Eksisterende Teams Live Chat-data forbliver tilg\u00e6ngelige<\/h3>\n\n\n\n

N\u00e5r Microsoft pensionerer Live chat den 5. oktober, vil kundebeskeder ikke l\u00e6ngere n\u00e5 Teams.<\/p>\n\n\n\n

Organisationer mister ogs\u00e5 underst\u00f8ttelse af nye samtaler, eskaleringer og andre kundeinteraktioner, der h\u00e5ndteres via tjenesten.<\/p>\n\n\n\n

Microsoft vil dog ikke fjerne de Teams-kanaler, der tidligere er oprettet til Live chat. Virksomheder bevarer ogs\u00e5 adgang til kundeoplysninger, der allerede er gemt via disse samtaler.<\/p>\n\n\n\n

Pensioneringen p\u00e5virker derfor fremtidig aktivitet snarere end historiske Live chat-data.<\/p>\n\n\n\n

Microsoft anbefaler Dynamics 365 og Copilot Studio<\/h3>\n\n\n\n

Microsoft henviser organisationer, der stadig har brug for webstedsbaseret kundesupport, til Dynamics 365 Contact Center med Live Chat.<\/p>\n\n\n\n

Virksomheden anbefaler ogs\u00e5 Copilot Studio, som leverer AI-drevne funktioner til kundeengagement og contact center-scenarier.<\/p>\n\n\n\n

Microsoft forts\u00e6tter samtidig med at udvide andre dele af Teams. Facilitator AI vil snart kunne deltage i Teams-kanalm\u00f8der, mens Teams ogs\u00e5 vil vise priser og certificeringer som badges<\/a> p\u00e5 brugerprofilkort.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Pensioneringen af Teams Live Chat er nu officiel, da Microsoft bekr\u00e6fter, at kundekommunikationsfunktionen holder op med at fungere den 5. oktober 2026. Microsoft lukker Live chat-funktionen cirka 18 m\u00e5neder efter at have introduceret den. Virksomheden siger, at den \u00f8nsker at fokusere sine ressourcer p\u00e5 nyere kundekommunikations- og engagementsv\u00e6rkt\u00f8jer. Microsoft stoppede allerede organisationer fra at oprette […]<\/p>\n","protected":false},"author":49,"featured_media":1394,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-1393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat lukker ned den 5. oktober - WindowsReport DK (Danish)<\/title>\n<meta name=\"description\" content=\"Microsoft udfaser Teams Live Chat den 5. oktober 2026, hvilket standser nye kundesamtaler, mens eksisterende kanaler og data bevares.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat lukker ned den 5. oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft udfaser Teams Live Chat den 5. oktober 2026, hvilket standser nye kundesamtaler, mens eksisterende kanaler og data bevares.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport DK (Danish)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:53:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/dk\/wp-content\/uploads\/sites\/12\/2026\/08\/teams-captcha-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat lukker ned den 5. oktober\",\"datePublished\":\"2026-08-08T12:53:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\\\/\"},\"wordCount\":322,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2026\\\/08\\\/teams-captcha-2.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-ned-den-5-oktober-2\\\/\",\"name\":\"Microsoft Teams Live Chat lukker ned den 5. oktober - 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