{"id":1395,"date":"2026-08-08T13:01:33","date_gmt":"2026-08-08T13:01:33","guid":{"rendered":"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-den-5-oktober-2\/"},"modified":"2026-08-08T13:01:33","modified_gmt":"2026-08-08T13:01:33","slug":"microsoft-teams-live-chat-lukker-den-5-oktober-2","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-den-5-oktober-2\/","title":{"rendered":"Microsoft Teams Live Chat lukker den 5. oktober"},"content":{"rendered":"\n<p>Pensioneringen af Teams Live Chat er nu officiel, efter at Microsoft har bekr\u00e6ftet, at kundekommunikationsfunktionen holder op med at fungere den 5. oktober 2026.<\/p>\n\n\n\n<p>Microsoft er <a href=\"https:\/\/learn.microsoft.com\/en-us\/MicrosoftTeams\/set-up-live-chat#live-chat-retirement-faq\" target=\"_blank\" rel=\"noopener noreferrer\">ved at lukke Live Chat-funktionen<\/a> omkring 18 m\u00e5neder efter at have introduceret den. Virksomheden oplyser, at den \u00f8nsker at fokusere sine ressourcer p\u00e5 nyere v\u00e6rkt\u00f8jer til kundekommunikation og -engagement.<\/p>\n\n\n\n<p>Microsoft stoppede allerede den 6. august organisationer i at oprette nye Live Chat-ops\u00e6tninger. Virksomheder, der i \u00f8jeblikket bruger tjenesten, b\u00f8r fjerne deres eksisterende website-widgets inden fristen i oktober.<\/p>\n\n\n\n<p>Eventuelle Live Chat-widgets, der forbliver installeret efter den 5. oktober, vil automatisk blive skjult.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-teams-live-chat-connected-website-visitors-with-support-teams\">Teams Live Chat forbandt website-bes\u00f8gende med supportteams<\/h2>\n\n\n\n<p>Live Chat fulgte med Microsoft 365 Business Basic-, Business Standard- og Business Premium-abonnementer, som omfattede Teams.<\/p>\n\n\n\n<p>Virksomheder kunne tilf\u00f8je en chat-widget direkte p\u00e5 deres websites. Kunderne kunne derefter bruge widgetten til at kontakte medarbejdere eller supportteams uden at forlade websitet, mens agenter h\u00e5ndterede disse samtaler via Teams.<\/p>\n\n\n\n<p>Den relativt korte levetid betyder, at Microsoft pensionerer funktionen mindre end to \u00e5r efter at have gjort den tilg\u00e6ngelig.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-existing-teams-live-chat-data-will-remain-available\">Eksisterende Teams Live Chat-data forbliver tilg\u00e6ngelige<\/h3>\n\n\n\n<p>N\u00e5r Microsoft pensionerer Live Chat den 5. oktober, vil kundebeskeder ikke l\u00e6ngere n\u00e5 Teams.<\/p>\n\n\n\n<p>Organisationer mister ligeledes support til nye samtaler, eskaleringer og andre kundeinteraktioner, der h\u00e5ndteres via tjenesten.<\/p>\n\n\n\n<p>Microsoft vil dog ikke fjerne de Teams-kanaler, der tidligere blev oprettet til Live Chat. Virksomheder bevarer desuden adgang til kundeoplysninger, der allerede er gemt gennem disse samtaler.<\/p>\n\n\n\n<p>Pensioneringen p\u00e5virker derfor fremtidig aktivitet snarere end historiske Live Chat-data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-microsoft-recommends-dynamics-365-and-copilot-studio\">Microsoft anbefaler Dynamics 365 og Copilot Studio<\/h3>\n\n\n\n<p>Microsoft henviser organisationer, der stadig har brug for websitebaseret kundesupport, til Dynamics 365 Contact Center med Live Chat.<\/p>\n\n\n\n<p>Virksomheden anbefaler ogs\u00e5 Copilot Studio, som leverer AI-drevne funktioner til kundeengagement og contact center-scenarier.<\/p>\n\n\n\n<p>Microsoft forts\u00e6tter samtidig med at udvide andre dele af Teams. Facilitator AI vil snart kunne deltage i Teams-kanalm\u00f8der, mens Teams ogs\u00e5 vil <a href=\"https:\/\/windowsreport.com\/dk\/teams-vil-snart-vise-priser-og-certificeringer-som-badges-i-brugernes-profilkort\/\" target=\"_blank\" rel=\"noopener noreferrer\">vise priser og certificeringer som badges i brugernes profilkort<\/a>.<\/p>\n\n\n\n<p>Via <a href=\"https:\/\/www.theregister.com\/applications\/2026\/08\/07\/microsoft-tosses-teams-live-chat-into-its-feature-graveyard\/5284634\/\" target=\"_blank\" rel=\"noopener noreferrer\">The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pensioneringen af Teams Live Chat er nu officiel, efter at Microsoft har bekr\u00e6ftet, at kundekommunikationsfunktionen holder op med at fungere den 5. oktober 2026. Microsoft er ved at lukke Live Chat-funktionen omkring 18 m\u00e5neder efter at have introduceret den. Virksomheden oplyser, at den \u00f8nsker at fokusere sine ressourcer p\u00e5 nyere v\u00e6rkt\u00f8jer til kundekommunikation og -engagement. [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":1396,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-1395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft Teams Live Chat lukker den 5. oktober - WindowsReport DK (Danish)<\/title>\n<meta name=\"description\" content=\"Microsoft vil udfase Teams Live Chat den 5. oktober 2026, hvilket afslutter nye kundesamtaler, mens eksisterende kanaler og data bevares.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat lukker den 5. oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft vil udfase Teams Live Chat den 5. oktober 2026, hvilket afslutter nye kundesamtaler, mens eksisterende kanaler og data bevares.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/dk\/microsoft-teams-live-chat-lukker-den-5-oktober-2\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport DK (Danish)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T13:01:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/dk\/wp-content\/uploads\/sites\/12\/2026\/08\/teams-captcha-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober-2\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat lukker den 5. oktober\",\"datePublished\":\"2026-08-08T13:01:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober-2\\\/\"},\"wordCount\":330,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2026\\\/08\\\/teams-captcha-3.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober-2\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober-2\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/dk\\\/microsoft-teams-live-chat-lukker-den-5-oktober-2\\\/\",\"name\":\"Microsoft Teams Live Chat lukker den 5. oktober - 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