Dolby Atmos headphones won’t work in Windows 10 v1903

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
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Audio not working with Dolby Atmos headphones and home theater

Windows 10 users can now install the Windows 10 May 2019 Update on their computers The tech giant already started rolling out this update to the general public.

Microsoft significantly improved its update testing strategy. However, Windows 10 v1903 still brought a series of issues to the table. Microsoft blocked Windows 10 v1903 on some devices to prevent additional problems.

The company acknowledged an annoying audio issue that may hit your system. This issue was originated triggered by KB4505057. It seems that this bug is here to stay. Let’s have a brief look at it.

Audio not working with Dolby Atmos headphones and Home Theatre

The tech giant says that audio may not work with the free extension of Dolby Atmos for home theatre and the paid extension of Dolby Atmos for headphones.

Microsoft confirmed this issue is caused by a licensing configuration error. The company explained the cause of the issue as follows:

This occurs due to an issue with a Microsoft Store licensing component, where license holders are not able to connect to the Dolby Access app and enable Dolby Atmos extensions.

Thankfully, Microsoft blocked Windows 10 version 1903 on the affected devices. The company says that it is currently investigating the issue. Once the issue has been solved, the configuration error will not appear again.

At the time of writing this article, Microsoft didn’t suggest any workarounds to fix this bug. We will keep an eye on this situation and let you know once it is available. Microsoft is working to resolve this issue and a permanent fix should land in mid-June.

Microsoft says that you should not attempt to manually download this update with the help of Media Creation Tool or Windows Update section. Otherwise, you might experience severe technical issues.