FIXED: Downloading stops in Xbox Video app for Windows 10

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
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  • Every month, Microsoft takes care of problems related to the functionality of its operating systems.
  • Problems fixed with the Xbox Video app downloads to an additional SD card or a USB disk Microsoft has released a hot fix available for this problem and you can go ahead and download it in case you missed the Windows Update.
Downloading stops in Xbox Video app for Windows 10 fix

Every month, Microsoft takes care of problems related to the functionality of its operating systems. Today, we’re going to talk about an annoying error that got fixed and it was affected Windows 8 and potentially future Windows 10 users.

There have been various problems reported with the functionality of the Xbox Video app for Windows 8.1 and Windows Server 2012 R2 users, and mainly that downloading stops at 99 percent and then starts again.

The problems are described like this: when you try to download a video from the Microsoft Xbox Video app directly to an additional SD card or a USB disk, the download process stops at 99 percent, returns to zero (0), and then starts to download again.

Problems fixed with the Xbox Video app downloads to an additional SD card or a USB disk

Microsoft has released a hot fix available for this problem and you can go ahead and download it in case you missed the Windows Update. Here’s how the issue has been further described:

This issue occurs because the copy that is made from the main storage to the SD card or USB disk at the end of the download can be a lengthy process. (The process can require up to 10 minutes or more for a full movie.) In this case, the operating system cancels the task).

This hotfix will work on operating systems that are running Windows Server 2012 R2 or Windows 8.1 and you must have update 2919355 installed for problems to go away. The fix applies to the following Windows versions:

  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Standard
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows 8.1
  • Windows RT 8.1
  • Windows 10

Related Xbox issue fixes

Xbox has many other issues that can occur while trying to perform some specific actions on it. We have managed to report them to our users but you may have skipped them.

In this case, you will find a shortlist of them so you can fix these problems if you encounter them. Here they are:

Let us know if this solution helped you in the comment section.

  • Editor’s Note: This post was originally published in September 2018 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.
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