- Fans of the Square Enix owned video games reported error code i2501 when trying to make a payment to the publisher.
- This error is an indication of incorrect payment information or, most probably, that the credit card issuer finds a suspicious transaction from an unknown source.
- We have a dedicated Final Fantasy XIV hub, so bookmark it for easy access.
- Avid gamers should also check out our website's Gaming page.
Square Enix is a game publisher owning various action and adventure games, amongst others, the Final Fantasy series, Tomb Raider, or Life is Strange.
Fans have reported error code i2501 while trying to make a payment in their Square Enix account. It is most common with players in the Middle East and Asia or moving to these territories from their originating countries.
This article lists some solutions on how to get past this error and keep enjoying the gaming experience.
How do I get past error i2501?
1. Turn off VPN or Proxy
Using a VPN or a Proxy offers additional layers of functionality, security, or privacy. But certain service providers, especially banking institutions reject private connections requesting full access to the Internet for transparency reasons.
Although ad blockers don’t usually interfere with payment platforms. Nevertheless, some users mentioned that turning off their ad blocking extension and waiting for a couple of hours before making one more payment attempt did the trick.
Contacting Square Enix dedicated support is the final recommended step because their response time is not as quick as expected. Customers complained about not getting a response for weeks. Some tried contacting the support team via the chat option which proved a better option.
4. Make payment via a mobile device
This is an alternative option to the web payment; the success rate is not very high but it is worth a try.
Did any of these solutions work for you? Please tell us how you tried to troubleshoot this problem in the comment section below.
Frequently Asked Questions
Yes, FFIV (Final Fantasy 14) is a subscription-based game. The monthly fee starts from $12.99. More so, getting a VPN can help you play FF XIV on any of the world’s servers.
The game is continuously updated with more content, so it maintains its popularity. However, if you have issues updating FF XIV, check out this guide for help.
You have to subscribe to the Square Enix page and you can play the trial version of the game up until level 35, for an unlimited period of time.