Error occurred during activation iMessage/FaceTime [Fixed]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Affiliate Disclosure

  • When it comes to video calls, FaceTime is the app of choice for many macOS and iOS users.
  • Many users encountered An error occurred during activation message in FaceTime, so today we’re going to show you how to fix it.
  • We covered other Mac issues in the past, and for more fixes and guides, check our Mac issues articles.
  • Want to learn more about web apps? If so, visit our Web apps Hub for more information.
an error occurred during activation facetime mac

FaceTime is one of the best applications for video calls on macOS, and it’s usually the first pick for many users.

However, many users reported An error occurred during activation message in FaceTime. This can be a problem, so today we’re going to show you how to fix this issue once and for all.

How do I fix An error occurred during activation FaceTime error?

1. Make sure that your time zone is correct

  1. Open the Apple menu and navigate to System Preferences.
  2. Now navigate to Date & Time.
    an error occurred during activation facetime mac date and time
  3. Head over to the Time Zone tab and select the correct time zone.

After making these changes, try to activate FaceTime again.


2. Make sure your Apple ID is enabled

  1. Open Messages.
  2. Now go to Preferences > Accounts.
  3. Select iMessage from the sidebar.
  4. If Enable this account option is unchecked, enable it. In case it’s enabled, disable it for 30 seconds and enable it back again.

Several users reported that this method helped them fix An error occurred during activation in FaceTime and iMessage, so be sure to try it out.


3. Sign out of your Apple account

  1. Open Messages and go to Preferences > Accounts.
  2. Select iMessage in the left pane. In the right pane, click on Sign Out.
    enable this account an error occurred during activation facetime mac
  3. Wait for 30 seconds and sign back in with the same account.
  4. Now do the same steps from above for FaceTime.

After doing that, An error occurred during activation error will be fixed in both FaceTime and iMessage.


4. Reset NVRAM

  1. Shut down your Mac.
  2. Turn it back on immediately and hold the following keys: Option + Command + P + R.
  3. Release the keys after:
    • Your Mac plays the startup sound for the second time – this applies to older models
    • Apple logo appears and disappears for the second time – on models with the T2 chip

Once your reset the NVRAM, check if the An error occurred during the activation message is still there.

An error occurred during activation message in FaceTime and iMessage can cause many problems and it will prevent you from communicating with your friends.

Fixing the issue is simple, and we hope that you managed to fix it using our solutions.

FAQ: Learn more about FaceTime

  • Why does FaceTime keep saying an error occurred during activation?

One reason for this activation error can be incorrectly set time zone , so be sure to change your time zone accordingly.

  • Why does an error occurred when activating iMessage on Mac?

There are several causes, but the problem might be with Apple’s servers, or your Apple account might be disabled temporarily.

  • How do I fix FaceTime activation error?

To fix activation error in FaceTime, try resetting your NVRAM or signing out and logging back into your Apple account.

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