{"id":17410,"date":"2026-07-30T12:25:19","date_gmt":"2026-07-30T12:25:19","guid":{"rendered":"https:\/\/windowsreport.com\/es\/microsoft-se-enfrenta-a-una-investigacion-de-la-cma-por-los-cambios-en-las-suscripciones-de-microsoft-365\/"},"modified":"2026-07-30T12:25:19","modified_gmt":"2026-07-30T12:25:19","slug":"microsoft-se-enfrenta-a-una-investigacion-de-la-cma-por-los-cambios-en-las-suscripciones-de-microsoft-365","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/es\/microsoft-se-enfrenta-a-una-investigacion-de-la-cma-por-los-cambios-en-las-suscripciones-de-microsoft-365\/","title":{"rendered":"Microsoft se enfrenta a una investigaci\u00f3n de la CMA por los cambios en las suscripciones de Microsoft 365"},"content":{"rendered":"\n

La Autoridad de Competencia y Mercados del Reino Unido ha abierto una investigaci\u00f3n formal<\/a> sobre c\u00f3mo Microsoft comercializ\u00f3 los cambios en las suscripciones de los planes Microsoft 365 Personal y Family.<\/p>\n\n\n\n

El regulador examinar\u00e1 si Microsoft ofreci\u00f3 a los clientes informaci\u00f3n clara sobre los planes disponibles en el momento de la renovaci\u00f3n y si su presentaci\u00f3n provoc\u00f3 que algunos suscriptores pagaran m\u00e1s de lo necesario.<\/p>\n\n\n\n

Microsoft a\u00f1adi\u00f3 Copilot y subi\u00f3 los precios de las suscripciones<\/h2>\n\n\n\n

Microsoft a\u00f1adi\u00f3 Copilot y otras funciones de IA a los planes Microsoft 365 Personal y Family en enero de 2025.<\/p>\n\n\n\n

Los suscriptores existentes recibieron las nuevas funciones sin un cargo inmediato hasta que terminara su per\u00edodo de suscripci\u00f3n actual. En la renovaci\u00f3n, Microsoft los migr\u00f3 autom\u00e1ticamente a planes m\u00e1s caros que inclu\u00edan funciones de IA.<\/p>\n\n\n\n

Los clientes que no quer\u00edan Copilot tuvieron que cambiar a un plan m\u00e1s barato o cancelar su suscripci\u00f3n. Microsoft tambi\u00e9n dej\u00f3 de ofrecer planes Personal y Family sin Copilot a nuevos clientes.<\/p>\n\n\n\n

La empresa introdujo planes Classic temporales para los suscriptores existentes. Microsoft 365 Personal Classic cuesta 59,99 \u00a3 al a\u00f1o, mientras que el plan con IA cuesta 84,99 \u00a3. Microsoft 365 Family Classic cuesta 79,99 \u00a3, frente a las 104,99 \u00a3 de la versi\u00f3n con IA.<\/p>\n\n\n\n

La CMA cuestiona c\u00f3mo present\u00f3 Microsoft los planes m\u00e1s baratos<\/h3>\n\n\n\n

La CMA investigar\u00e1 si Microsoft explic\u00f3 claramente los planes Classic m\u00e1s baratos y si dio a los suscriptores tiempo suficiente para comparar sus opciones antes de la renovaci\u00f3n.<\/p>\n\n\n\n

El regulador afirm\u00f3 que los clientes deben poder decidir si quieren pagar por funciones de IA como Copilot. Las empresas tambi\u00e9n deben introducir cambios en las suscripciones mediante pr\u00e1cticas justas y transparentes sin enga\u00f1ar a los consumidores.<\/p>\n\n\n\n

La CMA puede imponer multas sin llevar primero a una empresa ante los tribunales. Microsoft podr\u00eda enfrentarse a una sanci\u00f3n de hasta el 10 % de su facturaci\u00f3n anual mundial si el regulador concluye que infringi\u00f3 la legislaci\u00f3n brit\u00e1nica de protecci\u00f3n al consumidor.<\/p>\n\n\n\n

La investigaci\u00f3n sigue en curso y la CMA no ha alcanzado ninguna conclusi\u00f3n.<\/p>\n\n\n\n

No es la primera investigaci\u00f3n reciente de la CMA que involucra a Microsoft. En mayo, el regulador abri\u00f3 una investigaci\u00f3n sobre el ecosistema de software empresarial de Microsoft.<\/p>\n\n\n\n

La investigaci\u00f3n tambi\u00e9n se produce mientras los ingresos de Microsoft en el cuarto trimestre del a\u00f1o fiscal 2026 alcanzaron los 90.000 millones de d\u00f3lares<\/a> a medida que se aceleraba el crecimiento de la IA.<\/p>\n\n\n\n

V\u00eda Neowin<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

La Autoridad de Competencia y Mercados del Reino Unido ha abierto una investigaci\u00f3n formal sobre c\u00f3mo Microsoft comercializ\u00f3 los cambios en las suscripciones de los planes Microsoft 365 Personal y Family. El regulador examinar\u00e1 si Microsoft ofreci\u00f3 a los clientes informaci\u00f3n clara sobre los planes disponibles en el momento de la renovaci\u00f3n y si su […]<\/p>\n","protected":false},"author":49,"featured_media":17411,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[44],"tags":[],"work":[],"class_list":["post-17410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resolucion-de-problemas"],"acf":[],"yoast_head":"\nMicrosoft se enfrenta a una investigaci\u00f3n de la CMA por los cambios en las suscripciones de Microsoft 365 - WindowsReport ES (Spanish)<\/title>\n<meta name=\"description\" content=\"La CMA est\u00e1 investigando si Microsoft enga\u00f1\u00f3 a los clientes sobre los aumentos de precio de Microsoft 365 Copilot y los planes Classic m\u00e1s baratos.\" \/>\n<meta name=\"robots\" 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