FIX: Windows Hello prevents some options from being shown

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Fingerprint errors are something that not even Windows users can escape from. According to them, there are times when Windows Hello fingerprint reader may not work or may present some issues.
  • Setting up Windows Hello again and reinstalling drivers are just a couple of solutions that you can try if you’re also experiencing this issue.
  • These problems are common, so we got you covered in this great Windows Hello section with several other quick fixes.
  • It is best to prevent issues. When it’s too late for prevention, come visit our dedicated Windows 10 errors hub.
Fix Windows Hello prevents some options from being shown

7. Update the fingerprint hardware driver

  1. Right-click Start.
  2. Select Control Panel.
  3. Choose Device Manager.
  4. Click Biometric Devices to expand the list.
  5. The fingerprint sensor is listed as Synaptics FP Sensor (based on the model of your system).windows hello fingerprint
  6. Right-click on the device.
  7. Select Properties.
  8. Click Driver tab.
  9. Click Update Driver.

8. Perform a Clean Boot

If you’re still unable to get Windows Hello fingerprint working again, eliminate any software conflicts that may be causing the issue.

Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the Windows Hello fingerprint reader not working.

These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.

How to perform a clean boot

In order to successfully perform a clean boot on Windows 10, you have to be logged on as the administrator, then follow these steps:

  1. Go to the search box.
  2. Type msconfig.
  3. Select System Configuration.
  4. Find the Services tab.
  5. Select Hide all Microsoft services box.game crash
  6. Click Disable all.
  7. Go to Startup tab.
  8. Click Open Task Manager.
  9. Close Task manager then click OK.
  10. Reboot your computer.

You will have a clean boot environment after all these steps are carefully followed, after which you can try and check if your Windows Hello fingerprint reader still doesn’t work, or if the problem is gone.

If you want to know how to add or remove startup apps on Windows 10, check out this simple guide.


9. Install drivers in compatibility mode

Follow these steps to install in compatibility mode:

  1. Download the latest driver from the manufacturer’s website.
  2. Save it on your local disk.
  3. Right-click on the setup file of the downloaded driver.
  4. Click Properties.
  5. Click Compatibility tab.
  6. Check the box next to Run this program in Compatibility mode.
  7. Select the Operating System from the drop-down list.
  8. The driver will install, then check its functionality.

Were you able to get Windows Hello fingerprint reader to work again using any of these solutions? Let us know in the comments section below.

Leave there any other suggestions or questions you may have, as well.

Editor’s Note: This post was originally published in April 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in November 2017 and was revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.
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