Fix Xbox One controller issues in Anniversary Update

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Earlier this week, we reported that the Anniversary Update broke the drivers of many game controllers, causing a wave of dissatisfaction among gamers. Long story short: the Anniversary Update disables the Exclusive Mode in controllers, leaving players unable to properly use their devices.

The first to complain about this issue were DualShock 4 users. Today, Xbox One owners have joined their ranks, and started reporting controller issues after upgrading to the latest Windows version.

Xbox One users complain their Xbox One controller disconnects in Anniversary Update

1. It disconnects straight away. This can seemingly be solved by re-pairing the controller. Press the button the dongle, power on the controller and quickly press the sync button on the controller before it turns off.

2. Seemingly 2 controllers are now being registered. Checking Steam Big Picture mode settings for example will show the following and all inputs register twice; several games will also act erratic and act like 2 controllers are connected (you’ll see button promps change from Xbox buttons to generic ‘1’ etc.). Dragon’s Dogma is an example of a game that shows these issues.

The two problems described above occur both when the Xbox One controller is wired and wireless. Since users confirmed that the two workarounds suggested by Microsoft’s Support Team don’t really work, you can also try this fix and see if it helps you.

How to fix Xbox One controller issues in Anniversary Update

  1. Close the Xbox One controller altogether
  2. Go to Device Manager > HID devices > Game Controller > Disable
  3. Wait for the command to be completed
  4. Enable the feature again
  5. Connect the controller and see if the issue is still present.

For the time being, there is no permanent fix for this issue, but we hope Microsoft pushes an update soon because this issue is plaguing many gamers.

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