{"id":25373,"date":"2026-08-08T12:43:57","date_gmt":"2026-08-08T12:43:57","guid":{"rendered":"https:\/\/windowsreport.com\/fr\/microsoft-teams-live-chat-sera-arrete-le-5-octobre\/"},"modified":"2026-08-08T12:43:57","modified_gmt":"2026-08-08T12:43:57","slug":"microsoft-teams-live-chat-sera-arrete-le-5-octobre","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/fr\/microsoft-teams-live-chat-sera-arrete-le-5-octobre\/","title":{"rendered":"Microsoft Teams Live Chat sera arr\u00eat\u00e9 le 5 octobre"},"content":{"rendered":"\n<p>Le retrait de Teams Live Chat est d\u00e9sormais officiel, Microsoft confirmant que la fonctionnalit\u00e9 de communication client cessera de fonctionner le 5 octobre 2026.<\/p>\n\n\n\n<p>Microsoft <a href=\"https:\/\/learn.microsoft.com\/en-us\/MicrosoftTeams\/set-up-live-chat#live-chat-retirement-faq\" target=\"_blank\" rel=\"noopener noreferrer\">met fin \u00e0 la fonctionnalit\u00e9 Live Chat<\/a> environ 18 mois apr\u00e8s son introduction. L\u2019entreprise indique vouloir concentrer ses ressources sur des outils de communication et d\u2019engagement client plus r\u00e9cents.<\/p>\n\n\n\n<p>Microsoft a d\u00e9j\u00e0 emp\u00each\u00e9 les organisations de cr\u00e9er de nouvelles configurations Live Chat le 6 ao\u00fbt. Les entreprises qui utilisent actuellement le service doivent retirer leurs widgets de site Web existants avant la date limite d\u2019octobre.<\/p>\n\n\n\n<p>Tous les widgets Live Chat qui resteront install\u00e9s apr\u00e8s le 5 octobre seront automatiquement masqu\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-teams-live-chat-connected-website-visitors-with-support-teams\">Teams Live Chat connectait les visiteurs du site Web aux \u00e9quipes de support<\/h2>\n\n\n\n<p>Live Chat \u00e9tait inclus dans les offres Microsoft 365 Business Basic, Business Standard et Business Premium qui comprenaient Teams.<\/p>\n\n\n\n<p>Les entreprises pouvaient ajouter un widget de discussion directement sur leurs sites Web. Les clients pouvaient alors l\u2019utiliser pour contacter des employ\u00e9s ou des \u00e9quipes de support sans quitter le site, tandis que les agents g\u00e9raient ces conversations via Teams.<\/p>\n\n\n\n<p>La dur\u00e9e de vie relativement courte signifie que Microsoft retire la fonctionnalit\u00e9 moins de deux ans apr\u00e8s l\u2019avoir rendue disponible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-existing-teams-live-chat-data-will-remain-available\">Les donn\u00e9es existantes de Teams Live Chat resteront disponibles<\/h3>\n\n\n\n<p>Une fois que Microsoft aura retir\u00e9 Live Chat le 5 octobre, les messages des clients n\u2019atteindront plus Teams.<\/p>\n\n\n\n<p>Les organisations perdront \u00e9galement la prise en charge des nouvelles conversations, des escalades et des autres interactions client trait\u00e9es via le service.<\/p>\n\n\n\n<p>Cependant, Microsoft ne supprimera pas les canaux Teams pr\u00e9c\u00e9demment cr\u00e9\u00e9s pour Live Chat. Les entreprises conserveront \u00e9galement l\u2019acc\u00e8s aux informations clients d\u00e9j\u00e0 stock\u00e9es via ces conversations.<\/p>\n\n\n\n<p>Le retrait affecte donc l\u2019activit\u00e9 future plut\u00f4t que les donn\u00e9es historiques de Live Chat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-microsoft-recommends-dynamics-365-and-copilot-studio\">Microsoft recommande Dynamics 365 et Copilot Studio<\/h3>\n\n\n\n<p>Microsoft oriente les organisations qui ont encore besoin d\u2019un support client sur leur site Web vers Dynamics 365 Contact Center avec Live Chat.<\/p>\n\n\n\n<p>L\u2019entreprise recommande \u00e9galement Copilot Studio, qui offre des capacit\u00e9s aliment\u00e9es par l\u2019IA pour l\u2019engagement client et les sc\u00e9narios de centre de contact.<\/p>\n\n\n\n<p>Microsoft continue d\u2019\u00e9tendre d\u2019autres aspects de Teams en parall\u00e8le. Facilitator AI pourra bient\u00f4t participer aux r\u00e9unions de canal Teams, tandis que Teams <a href=\"https:\/\/windowsreport.com\/fr\/teams-affichera-bientot-les-recompenses-et-certifications-sous-forme-de-badges-dans-la-carte-de-profil-des-utilisateurs\/\" target=\"_blank\" rel=\"noopener noreferrer\">affichera les r\u00e9compenses et les certifications sous forme de badges<\/a> sur les cartes de profil des utilisateurs.<\/p>\n\n\n\n<p>Via <a href=\"https:\/\/www.theregister.com\/applications\/2026\/08\/07\/microsoft-tosses-teams-live-chat-into-its-feature-graveyard\/5284634\/\" target=\"_blank\" rel=\"noopener noreferrer\">The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le retrait de Teams Live Chat est d\u00e9sormais officiel, Microsoft confirmant que la fonctionnalit\u00e9 de communication client cessera de fonctionner le 5 octobre 2026. Microsoft met fin \u00e0 la fonctionnalit\u00e9 Live Chat environ 18 mois apr\u00e8s son introduction. L\u2019entreprise indique vouloir concentrer ses ressources sur des outils de communication et d\u2019engagement client plus r\u00e9cents. Microsoft [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":25374,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1019],"tags":[],"work":[],"class_list":["post-25373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutoriels"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft Teams Live Chat sera arr\u00eat\u00e9 le 5 octobre<\/title>\n<meta name=\"description\" content=\"Microsoft mettra fin \u00e0 Teams Live Chat le 5 octobre 2026, mettant fin aux nouvelles conversations avec les clients tout en conservant les canaux et les donn\u00e9es existants.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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Now, he's one of the Troubleshooting experts in our worldwide team, specializing in Windows errors &amp; software issues.","sameAs":["https:\/\/x.com\/MilanStanojev17"],"url":"https:\/\/windowsreport.com\/fr\/author\/milan\/"}]}},"_links":{"self":[{"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/posts\/25373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/comments?post=25373"}],"version-history":[{"count":0,"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/posts\/25373\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/media\/25374"}],"wp:attachment":[{"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/media?parent=25373"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/categories?post=25373"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/tags?post=25373"},{"taxonomy":"work","embeddable":true,"href":"https:\/\/windowsreport.com\/fr\/wp-json\/wp\/v2\/work?post=25373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}