{"id":26745,"date":"2026-11-02T17:44:33","date_gmt":"2026-11-02T17:44:33","guid":{"rendered":"https:\/\/windowsreport.com\/fr\/?p=26745"},"modified":"2026-11-02T18:00:38","modified_gmt":"2026-11-02T18:00:38","slug":"widex-moment-app-ne-fonctionne-pas-voici-pourquoi-et-comment-y-remedier","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/fr\/widex-moment-app-ne-fonctionne-pas-voici-pourquoi-et-comment-y-remedier\/","title":{"rendered":"Widex MOMENT App ne fonctionne pas ? Voici pourquoi et comment y rem\u00e9dier"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">L\u2019utilisation de l\u2019application pour aides auditives Widex MOMENT peut devenir aga\u00e7ante lorsqu\u2019elle ne se connecte plus, ne d\u00e9tecte pas vos aides auditives ou refuse d\u2019en r\u00e9gler les param\u00e8tres. Heureusement, vous pouvez essayer plusieurs solutions avant de contacter votre audioproth\u00e9siste. Commencez par v\u00e9rifier le Bluetooth et les piles, puis passez au d\u00e9pannage de l\u2019appairage et de l\u2019application. Mais avant cela, voyons pourquoi le probl\u00e8me survient.<\/p>\n\n\n\n<h2 id=\"h-why-is-the-widex-moment-app-not-working\" class=\"wp-block-heading\">Pourquoi l\u2019application Widex MOMENT ne fonctionne-t-elle pas ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019application Widex MOMENT a \u00e9t\u00e9 <a href=\"https:\/\/cybersecuritynews.com\/ws-audiology-it-systems\/\" target=\"_blank\" rel=\"noreferrer noopener\">touch\u00e9e par un incident de cybers\u00e9curit\u00e9<\/a> impliquant sa soci\u00e9t\u00e9 m\u00e8re, WS Audiology. L\u2019entreprise a confirm\u00e9 un acc\u00e8s non autoris\u00e9 \u00e0 certaines parties de son environnement informatique et a temporairement mis hors ligne certains syst\u00e8mes internes et certains syst\u00e8mes destin\u00e9s aux clients afin de contenir l\u2019incident. Cela a perturb\u00e9 les services de l\u2019application, emp\u00eachant certains utilisateurs d\u2019acc\u00e9der \u00e0 leurs commandes habituelles pour aides auditives. WS Audiology a indiqu\u00e9 que les aides auditives elles-m\u00eames n\u2019\u00e9taient pas affect\u00e9es, bien que le fonctionnement de l\u2019application ait \u00e9t\u00e9 perturb\u00e9. L\u2019entreprise n\u2019a pas confirm\u00e9 si des donn\u00e9es clients ont \u00e9t\u00e9 vol\u00e9es. M\u00eame si vous ne pouvez pas faire grand-chose pendant une interruption de service, vous pouvez tout de m\u00eame essayer les solutions ci-dessous si les services de Widex MOMENT sont de nouveau en ligne, mais que l\u2019application ne fonctionne toujours pas pour vous.<\/p>\n\n\n\n<h2 id=\"h-how-to-fix-the-widex-moment-hearing-aid-app\" class=\"wp-block-heading\">Comment r\u00e9soudre les probl\u00e8mes de l\u2019application pour aides auditives Widex MOMENT<\/h2>\n\n\n\n<h3 id=\"h-1-restart-your-phone-and-hearing-aids\" class=\"wp-block-heading\">1. Red\u00e9marrez votre t\u00e9l\u00e9phone et vos aides auditives<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Un red\u00e9marrage peut \u00e9liminer les probl\u00e8mes temporaires et actualiser la connexion Bluetooth. C\u2019est une premi\u00e8re \u00e9tape qui vaut la peine d\u2019\u00eatre tent\u00e9e, m\u00eame si elle peut ne pas suffire si les services Widex restent indisponibles.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>\u00c9teignez votre t\u00e9l\u00e9phone et attendez environ 30 secondes.<\/li>\n\n\n\n<li>Rallumez-le, puis red\u00e9marrez vos aides auditives.<\/li>\n\n\n\n<li>Ouvrez l\u2019application Widex MOMENT et v\u00e9rifiez si la connexion s\u2019\u00e9tablit.<\/li>\n<\/ol>\n\n\n\n<h3 id=\"h-2-check-your-bluetooth-connection\" class=\"wp-block-heading\">2. V\u00e9rifiez votre connexion Bluetooth<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019application repose sur le Bluetooth pour communiquer avec les aides auditives compatibles. Assurez-vous que la connexion est activ\u00e9e avant de tenter \u00e0 nouveau d\u2019appairer vos appareils.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Ouvrez les param\u00e8tres Bluetooth de votre t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li>V\u00e9rifiez que le Bluetooth est activ\u00e9.<\/li>\n\n\n\n<li>Gardez vos aides auditives \u00e0 proximit\u00e9 de votre t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li>Rouvrez l\u2019application et v\u00e9rifiez la connexion.<\/li>\n<\/ol>\n\n\n\n<h3 id=\"h-3-check-widex-moment-hearing-aid-app-permissions\" class=\"wp-block-heading\">3. V\u00e9rifiez les autorisations de l\u2019application pour aides auditives Widex MOMENT<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Des autorisations Bluetooth manquantes peuvent emp\u00eacher l\u2019application de d\u00e9tecter vos aides auditives. V\u00e9rifiez que les autorisations requises sont activ\u00e9es.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Ouvrez les param\u00e8tres de votre t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li>Recherchez Widex MOMENT dans Applications ou dans les param\u00e8tres des applications.<\/li>\n\n\n\n<li>Sur iPhone, v\u00e9rifiez l\u2019acc\u00e8s Bluetooth. Sur Android, v\u00e9rifiez l\u2019autorisation Appareils \u00e0 proximit\u00e9.<\/li>\n\n\n\n<li>Rouvrez l\u2019application et testez-la \u00e0 nouveau.<\/li>\n<\/ol>\n\n\n\n<h3 id=\"h-4-avoid-reinstalling-the-app-immediately\" class=\"wp-block-heading\">4. \u00c9vitez de r\u00e9installer l\u2019application imm\u00e9diatement<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La r\u00e9installation peut ne pas aider si le service sous-jacent est indisponible. Widex pr\u00e9vient \u00e9galement que la suppression de l\u2019application peut effacer les programmes favoris enregistr\u00e9s.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Consultez la <a href=\"https:\/\/www.widex.com\/en-us\/support\/app\/\" target=\"_blank\" rel=\"noreferrer noopener\">page d\u2019assistance officielle de Widex<\/a>.<\/li>\n\n\n\n<li>Suivez les annonces de r\u00e9tablissement du service.<\/li>\n\n\n\n<li>Contactez votre audioproth\u00e9siste si vous avez besoin d\u2019aide pour r\u00e9gler vos aides auditives.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Remarque :<\/strong> Si l\u2019application affiche un message \u00ab Unable to proceed \u00bb malgr\u00e9 ces \u00e9tapes, l\u2019interruption de service li\u00e9e \u00e0 la cybers\u00e9curit\u00e9 peut en \u00eatre la cause. Dans ce cas, attendre le r\u00e9tablissement du service est plus utile que de r\u00e9installer l\u2019application \u00e0 plusieurs reprises.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Oubliez et reconnectez vos aides auditives<\/h3>\n\n<p class=\"wp-block-paragraph\">Si vos aides auditives ne se connectent toujours pas, supprimer l\u2019appairage Bluetooth existant et le configurer \u00e0 nouveau peut aider. Suivez les \u00e9tapes correspondant \u00e0 votre t\u00e9l\u00e9phone pour reconnecter les appareils.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Sur iPhone :<\/strong> Acc\u00e9dez \u00e0 R\u00e9glages &gt; Accessibilit\u00e9 &gt; Appareils auditifs, s\u00e9lectionnez vos aides auditives, puis touchez Oublier cet appareil.<\/li>\n\n\n\n<li><strong>Sur Android :<\/strong> Ouvrez Param\u00e8tres &gt; Bluetooth, s\u00e9lectionnez vos aides auditives, puis choisissez Dissocier ou Oublier.<\/li>\n\n\n\n<li>Red\u00e9marrez vos aides auditives et ouvrez l\u2019application Widex MOMENT.<\/li>\n\n\n\n<li>Suivez les instructions d\u2019appairage de l\u2019application et gardez les deux aides auditives pr\u00e8s de votre t\u00e9l\u00e9phone.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">5. Mettre \u00e0 jour l\u2019application et v\u00e9rifier la compatibilit\u00e9 des appareils<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une application obsol\u00e8te ou un t\u00e9l\u00e9phone incompatible peut entra\u00eener des probl\u00e8mes de connexion. Recherchez des mises \u00e0 jour avant de tenter des solutions plus pouss\u00e9es.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Ouvrez l\u2019App Store d\u2019Apple ou le Google Play Store.<\/li>\n\n\n\n<li>Recherchez Widex MOMENT et installez toute mise \u00e0 jour disponible (<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.widex.pa\" target=\"_blank\" rel=\"noreferrer noopener\">Android<\/a> | <a href=\"https:\/\/apps.apple.com\/us\/app\/widex-moment\/id1486566875\" target=\"_blank\" rel=\"noreferrer noopener\">iOS<\/a>).<\/li>\n\n\n\n<li>V\u00e9rifiez si des mises \u00e0 jour logicielles sont disponibles pour votre t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li>Consultez la <a href=\"https:\/\/www.widex.com\/en-us\/support\/compatibility\/\">page de compatibilit\u00e9 officielle de Widex<\/a> pour confirmer que votre t\u00e9l\u00e9phone et vos aides auditives sont pris en charge.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">6. R\u00e9installer l\u2019application Widex MOMENT<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si les m\u00e9thodes pr\u00e9c\u00e9dentes \u00e9chouent, la r\u00e9installation de l\u2019application peut r\u00e9soudre un probl\u00e8me logiciel local. Toutefois, cela peut ne pas suffire si les services Widex sont toujours affect\u00e9s par l\u2019incident de cybers\u00e9curit\u00e9 signal\u00e9.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>V\u00e9rifiez si les services de l\u2019application sont disponibles.<\/li>\n\n\n\n<li>D\u00e9sinstallez Widex MOMENT de votre t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li>R\u00e9installez-la depuis la boutique d\u2019applications officielle.<\/li>\n\n\n\n<li>Accordez les autorisations demand\u00e9es et suivez les instructions d\u2019appairage.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Remarque :<\/strong> Widex pr\u00e9vient que la suppression de l\u2019application peut effacer les programmes favoris enregistr\u00e9s dans celle-ci. Essayez d\u2019abord les autres m\u00e9thodes.<\/em><\/p>\n\n\n\n<h2 id=\"h-faqs-related-to-widex-moment-app-not-working\" class=\"wp-block-heading\">FAQ li\u00e9es au probl\u00e8me de fonctionnement de l\u2019application Widex MOMENT<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Pourquoi l\u2019application Widex MOMENT ne fonctionne-t-elle pas ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La cause peut \u00eatre un probl\u00e8me Bluetooth, des autorisations manquantes ou un logiciel obsol\u00e8te. Si vous lisez cet article \u00e0 sa date de publication, les probl\u00e8mes que vous rencontrez sont tr\u00e8s probablement li\u00e9s \u00e0 l\u2019incident de cybers\u00e9curit\u00e9 impliquant WS Audiology.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. L\u2019application Widex MOMENT est-elle indisponible en raison d\u2019un incident de cybers\u00e9curit\u00e9 ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">WS Audiology a signal\u00e9 un acc\u00e8s non autoris\u00e9 \u00e0 certains syst\u00e8mes informatiques et a mis certains syst\u00e8mes hors ligne. Cela a perturb\u00e9 certains services, mais l\u2019entreprise a indiqu\u00e9 que les aides auditives elles-m\u00eames n\u2019\u00e9taient pas affect\u00e9es.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Comment reconnecter Widex MOMENT \u00e0 mes aides auditives ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Activez le Bluetooth, red\u00e9marrez votre t\u00e9l\u00e9phone et vos aides auditives, puis rouvrez l\u2019application. Si n\u00e9cessaire, supprimez l\u2019appairage existant et suivez les instructions de configuration de l\u2019application.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Pourquoi Widex MOMENT indique-t-il que le Bluetooth est d\u00e9connect\u00e9 ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019application a peut-\u00eatre perdu sa connexion avec vos aides auditives. V\u00e9rifiez les autorisations Bluetooth, gardez les appareils proches et red\u00e9marrez l\u2019application.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. La r\u00e9installation de Widex MOMENT supprimera-t-elle mes r\u00e9glages enregistr\u00e9s ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Elle peut supprimer les programmes favoris enregistr\u00e9s dans l\u2019application. Essayez d\u2019abord de red\u00e9marrer vos appareils et de v\u00e9rifier le Bluetooth avant de la d\u00e9sinstaller.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Que faire si Widex MOMENT ne fonctionne toujours pas ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Consultez les mises \u00e0 jour officielles de l\u2019assistance Widex et contactez votre audioproth\u00e9siste. Si le probl\u00e8me vient de l\u2019indisponibilit\u00e9 des services de l\u2019entreprise, un d\u00e9pannage local pourrait ne pas le r\u00e9soudre.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019utilisation de l\u2019application pour aides auditives Widex MOMENT peut devenir aga\u00e7ante lorsqu\u2019elle ne se connecte plus, ne d\u00e9tecte pas vos aides auditives ou refuse d\u2019en r\u00e9gler les param\u00e8tres. Heureusement, vous pouvez essayer plusieurs solutions avant de contacter votre audioproth\u00e9siste. Commencez par v\u00e9rifier le Bluetooth et les piles, puis passez au d\u00e9pannage de l\u2019appairage et de [&hellip;]<\/p>\n","protected":false},"author":2314,"featured_media":26746,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[10898,10899],"tags":[],"work":[],"class_list":["post-26745","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fix","category-how-to"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Widex MOMENT App ne fonctionne pas ? Voici pourquoi et comment y rem\u00e9dier<\/title>\n<meta name=\"description\" content=\"L&#039;application Widex MOMENT ne fonctionne pas ? 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