KB3140768 update fails to install, causes Xbox controller problems & more

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
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Microsoft just released a new cumulative update for Windows 10 yesterday. The update is labelled  KB3140768, and while it brought a lot of system improvements (but no new features), this patch also caused some problems to users who tried installing it.

Luckily, the fact that there are just a few reported problem is relatively good. On the other hand, these are not major updates, so a higher amount of reported issues are surprising.

KB3140768 reported problems

It seems that every update for Windows 10 released by Microsoft, whether a major or a minor one, fails to install for some users. And that’s exactly what one Microsoft Community forum user complained about. Namely, various errors prevented the user from downloading the update. Some users reported error 0x80073712 while some users said they received a message saying “We couldn’t complete the updates/Undoing changes/Don’t turn off your computer.” We have a guide on how you can try and fix that issue.

It’s interesting that the same user reported this same error with the installation of this update and the previous one, KB3140743. As such, Microsoft should definitely improve its updates distribution, or at least provide a solution upon release of an update. Without it, users can’t do anything about this kind of issue,  sometimes having to wait for another cumulative update.

Another problem reported on the Microsoft Community forums was an issue with the Xbox controller in Windows 10. “Ever since installing Windows 10 update KB3140743, my Xbox One controller has become unusable for many games and applications. Xpadder, for example, used to run at 1% CPU but after the update and with the Xbox One controller plugged in, it now runs at 25% CPU.” As the reporting user stated, the only solution to this problem is to uninstall the update as no one from the Microsoft forums knew how to deal with the issue.

And finally, one user reported issue with Microsoft Edge functionality after the update. No one from the forums had a solution, so it seems the only thing that can be done in this case as well is to uninstall the update.

While these are the only reported problems so far, the update is still young. We wouldn’t be surprised if more problems eventually show up. If you encounter another problem caused by this update, please let us know in the comments below, and we’ll update this article.

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