KB4497935 and KB4494441 install multiple times on PC

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
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A few days ago, Microsoft released May Cumulative Update KB4497935 for users running Windows 10 v1903. Microsoft addressed some important bugs affecting this OS version.

The first issue affected external USB devices preventing the installation of Windows 10 feature updates.

Some Reddit users reported that the Windows Update section is offering the same update over and over again. This fact took users by surprise since KB4497935 was already installed on their devices. They complained that Windows 10 mistakenly installed the update three times on their machines.

Furthermore, when users manually check for updates, the update information section suddenly disappears. Windows 10 users reported this strange issue to Microsoft via Feedback Hub.

One of the frustrated users shared a similar experience.

Even more: I get an error installing this (code: 0x8000ffff). In fact, it’s not even trying to install it once I reboot. It just reboots as normal, without any “Preparing the update” crap. I guess something broke.

KB4494441 affected by similar issues

Previously, Microsoft acknowledged a similar bug affected May 2019 Cumulative Update KB4494441. Some users also reported it seemed the Update installed twice on their systems. However, Microsoft confirmed that is a known issue and users don’t need to worry about it.

The Redmond giant clarified that two separate installation stages are required for KB4494441. The system reboots after the first part of the update is installed.

Windows then installs the second part of the update followed by a system reboot. That is the reason that leads to two installation entries in the update history section.

We can assume that probably this time the same issue is also affecting KB4497935. However, let’s wait for an official confirmation from Microsoft.

Let us know in the comments section below if you encountered the same issue.


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