Lumia 1520 no longer accepts updates, users complain

Madalina Dinita
by Madalina Dinita
Affiliate Disclosure

Updating 2013/2014 phones to Windows 10 has always been an issue for Microsoft as not all its phones can run Windows 10 properly. Therefore, the company decided to make them ineligible for the upgrade. The tech giant provided users with a list of the phones that do not support Windows 10 while still promising to do its best to bring the Windows 10 experience to other Lumia phones that are currently ineligible for the update as well.

It also appears that phones that updated successfully, such as the Lumia 1520, no longer install will install updates2. Restarting the phone does not solve the issue as one users reported on Microsoft’s forum:

My Phone has been updating perfectly until update 14332. I cannot install this one. (Unable to install update).
I tried resetting my phone, which has worked in the past. Now it says ” cannot do this at this time, please try again later).
Any suggestions would be greatly appreciated.

Microsoft’s answer has been as elusive as before when in came to upgrading older phone versions to Windows 10:

I understand that you are facing issues with Windows 10 Phone. I apologize for the inconvenience caused to you.
The issue could occur if there is change in phone settings.

The support engineer asked the user to provide him with more details but they never replied, leading us to assume the issue was ultimately solved.

Speaking of updates, the latest Windows 10 Mobile build has indeed brought a lot of issues: users complained about update fails, camera issues, and charging problems among others. Since the Lumia 1520 user who reported update problems didn’t mention the update he tried to install, we could also conclude that the issue was caused by the latest update 14327.

If you own a Lumia 1520 and are experiencing these kinds of upgrading issues, do let us know in the comment section below.


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I have a lumia 1520 and facing the same problem. I am not able to install the updates. The updates are getting downloaded but not able to install. Please help

I encountered the same problem and now my 1520 is barely functional. I worked with MSFT B2X Support and they had me perform a factory reset. The phone problem did not go away. They asked me to send the phone in for repair. There doesn’t appear to be a solution.

Ha, thought it was just me. My 1520 just says, “phone is up to date” even though I’m on the Slow Ring I’m not getting the slow ring builts anymore.

Damndest thing, I tired again after this article, chose insider slow,restarted the device, checked for updates, still nothing.