Microsoft and Samsung squabble over Intune preventing access to Gmail and VPNs

by Don Sharpe
Don Sharpe
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Affiliate Disclosure
  • Microsoft is aware of a known issue that occurs with Samsung devices enrolled with a work profile and running Android version 12.
  • The issue was reportedly caused by Microsoft's Intune app, which is used to manage mobile devices in the workplace.
  • Microsoft has acknowledged a problem affecting Samsung devices that could prevent users from accessing Gmail, VPNs, and other corporate resources, and it's working on a fix.

Microsoft has announced that a problem related to Microsoft Intune may affect some Samsung devices.

Devices enrolled in a work profile may lose access to certificates and subsequently be unable to use Gmail, AnyConnect VPN, and other apps.

Microsoft Intune is a cloud-based system that helps administrators manage mobile devices. It offers a number of features, including device management, mobile application management, and configuration profiles.

Microsoft Intune is designed to work with a variety of mobile operating systems, including iOS and Android.

Access denied

Microsoft has not specified which Samsung devices are affected by the issue. The problem is due to an issue with how Android 12 handles app access to certificates.

Some apps that rely on these certificates will stop working after updating to Android 12. Microsoft says it is working with Samsung on a resolution.

Microsoft also shared temporary workarounds that will allow affected devices to work with AnyConnect VPN and Gmail.

Microsoft Intune was recently alerted to an issue for Samsung devices enrolled with a work profile that, after updating to Android 12, some email and VPN applications are losing access to certificates when the user tries to access them (such as Gmail and AnyConnect VPN),

Temporary fixes

If you are unable to access Gmail or VPNs on your Samsung device via Microsoft Intune, the issue could be due to the MS Intune app cache being corrupted. Clearing the cache may resolve this issue.

Microsoft also suggests that users uninstall the Company Portal app, then reinstall it from the Microsoft Store, while signing out of their work profile first and signing back in.

In a tech community post, Microsoft notes that users can also remove and re-add the Gmail device configuration as a workaround.

Should you experience any problems with installation, refer to our guide on common troubleshooting installation errors.

If you are using a Samsung device, have you experienced any of these issues? What Samsung device are you using? Has any of the temporary fixes solved the issue? Let us know in the comment section below.