Microsoft is slowly working to implement a a support upgrade for Enterprise Agreement (EA) beginning May 1, according to Arpan Shah, Senior Director for Microsoft Azure. Any member who adds Azure to their Enterprise Agreement between then and June 30, 2017, will be eligible for increased customer support for a whole year.
Shah reveals that the update will act as a free and automatic step up to the support system. This means that any user who decides to option out of support, will be moved over to Azure Standard. For those wondering, Azure Standard will provide basic assistance for subscription and technical issues.
We should also point out that customers who choose Azure Standard at purchase, will be upgraded to Professional Direct. This system promises to deliver faster response time than normal, along with the option for users to increase the priority of their issue.
Professional Direct support offers faster initial response and escalation management for high priority issues, proactive monitoring of business critical support issues and account management. And if you purchase Professional Direct support, you get even more. You can learn more about the support upgrade here.
For those who have already upgraded to Professional Direct but still require even faster response time from Microsoft’s support system, then it is possible to access what the company calls Azure’s Premium support service. Keep in mind that new customers will have access to this new support system immediately, but current customers will have to wait until their account has been upgraded.
Frequently asked questions
Q. Who is eligible for the support upgrade?
A. Customers who have or buy Azure Services on an Enterprise Agreement (EA) from May 1, 2016, through June 30, 2017.
Q. How do I get this upgrade?
A. No action is needed. Microsoft will enable support for all eligible customers.
Q. When do I get this upgrade?
A. New, eligible customers will be entitled to the upgraded support experience once they activate their Azure subscription. Existing eligible customers will be upgraded before September 2016.
Q. Where can I get more information?
A. Please look here for more information about the upgrade.
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