Microsoft offering Azure customers free 1-year support upgrade

2 minute read

Home » News » Microsoft offering Azure customers free 1-year support upgrade

Microsoft is slowly working to implement a a support upgrade for Enterprise Agreement (EA) beginning May 1, according to Arpan Shah, Senior Director for Microsoft Azure. Any member who adds Azure to their Enterprise Agreement between then and June 30, 2017, will be eligible for increased customer support for a whole year.

Shah reveals that the update will act as a free and automatic step up to the support system. This means that any user who decides to option out of support, will be moved over to Azure Standard. For those wondering, Azure Standard will provide basic assistance for subscription and technical issues.

We should also point out that customers who choose Azure Standard at purchase, will be upgraded to Professional Direct. This system promises to deliver faster response time than normal, along with the option for users to increase the priority of their issue.

Professional Direct support offers faster initial response and escalation management for high priority issues, proactive monitoring of business critical support issues and account management. And if you purchase Professional Direct support, you get even more. You can learn more about the support upgrade here.

For those who have already upgraded to Professional Direct but still require even faster response time from Microsoft’s support system, then it is possible to access what the company calls Azure’s Premium support service. Keep in mind that new customers will have access to this new support system immediately, but current customers will have to wait until their account has been upgraded.

Frequently asked questions

Q. Who is eligible for the support upgrade?
A. Customers who have or buy Azure Services on an Enterprise Agreement (EA) from May 1, 2016, through June 30, 2017.

Q. How do I get this upgrade?
A. No action is needed. Microsoft will enable support for all eligible customers.

Q. When do I get this upgrade?
A. New, eligible customers will be entitled to the upgraded support experience once they activate their Azure subscription. Existing eligible customers will be upgraded before September 2016.

Q. Where can I get more information?
A. Please look here for more information about the upgrade.

RELATED STORIES YOU NEED TO CHECK OUT:

Discussions

Next up

Does Windows 10 v1903 boost AMD Ryzen performance? Not really

Madalina Dinita By: Madalina Dinita
2 minute read

The Windows 10 1903 May Update is the latest major operating system update brought by Microsoft. Alongside the many new features, fixes and improvements promised […]

Continue Reading

Microsoft announces 4 more classic titles for the Xbox Game Pass

Madalina Dinita By: Madalina Dinita
2 minute read

Microsoft’s Xbox Game Pass team announced on their official Twitter page that they will soon be adding 4 new titles to their already rich catalog. […]

Continue Reading

Windows 10 build 18922 groups all language settings on the same page

Rabia Noureen avatar. By: Rabia Noureen
2 minute read

Microsoft started rolling out Windows 10 Insider Preview Build 18922 to Fast Ring Insiders. This build belongs to the Windows 10 20H1 branch that is […]

Continue Reading