Microsoft killed their Band line of fitness devices last year following a lot of complaints regarding technical issues. But it turns out the company is still supporting the device, as it recently began rolling out fixes for issues regarding the device’s sync feature.
For the past week or so, a good number of Microsoft Band 2 users have been unable to sync their devices to Microsoft’s servers. Microsoft, faithful to its existing user base, has responded to these complaints. On August 14, a spokesperson for Microsoft sent ZDNet a message stating that the company had identified the bug that was preventing some Band 2 users from connecting to its servers, and was in the process of deploying a fix. Here’s the full message sent by Microsoft:
“We believe we have identified the root cause facing some Microsoft Band 2 customers who cannot connect to the service. We are actively deploying a fix now. This will not require action on behalf of the affected customers. We will continue to update customers as we know more. We appreciate your patience as we work to resolve this. Thank you.”
Of course, most readers wouldn’t even have known that the Band 2 was still around, but it apparently is, and it turns out Microsoft has not abandoned its user base. Contrary to the company’s high expectations, Microsoft Band 2 had failed to mark a place in IDC’s list of top 5 wearables during the second quarter of 2016. This means Microsoft had sold less than million Band 2 devices during that quarter as opposed to something like Fitbit, which had sold 5.7 million trackers during the same time period.
Microsoft had officially canceled their Band line of fitness devices last year. The company released a statement in October, confirming that they would not be releasing a new Band device that year. But they assured their user base that they would continue to support the existing devices:
“We remain committed to supporting our Microsoft Band 2 customers through Microsoft Stores and our customer support channels and will continue to invest in the Microsoft Health platform, which is open to all hardware and apps partners across Windows, iOS, and Android devices.”
Some Band 2 users began complaining about the device’s sync-issue last week. Initially, there was no official response from Microsoft, although Microsoft UK had responded via twitter that they were looking into the issue and would report back as soon as they figured out what was wrong.
Following Microsoft’s failed venture with the Band devices, experts doubt whether the company will try putting out a new wearable device. Microsoft has claimed that they are still looking into the domain and its prospects, but it would fare Microsoft better to offer services for third-party wearables.
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