Microsoft CLIP fixes Windows 10 bugs based on customer feedback

By: Costea Lestoc
2 minute read

CLIP stands for the Customer Listening and Improvement Program, and it’s Microsoft’s approach regarding the grouping of a large team for handling better customer feedback and for improving the OS with the help of testers’ suggestions.

How does CLIP work?

The Windows CLIP Program Lead, Per Farny, explains how CLIP works: it monitors feedback channels (such as the Feedback Hub and the Community forums, and also social media like Twitter and Facebook).

Then, the engineers will organize daily meetings in which they will discuss ways of managing users’ suggestions. The CLIP team proposes improvements of the OS and fixes for known bugs and flaws which will be prioritized according to a variety of factors.

CLIP involves an intense collaboration with the users

Microsoft needs all the users’ support it can get because CLIP work in cooperation with them and their suggestions. The users’ feedback from all over the world will be taken into consideration by the company.

Microsoft developed Windows 10 based bearing the customer feedback in mind, and then the Windows Insider Program was exactly the most appropriate tool for the company to test new features and provide reports from users who try them out. There are various features of the OS that were implemented in Windows based on user suggestions, and they include OneDrive placeholders, for instance. Considering the fact that many proposals coming from the users have been ignored until now, the company’s move is great.

On the other hand, remember the tab support for File Explorer, a feature that users have been asking for since Windows 8? Well, it seems that Microsoft still does not consider implementing it in Windows 10. But, there’s no need to worry because the company is working on a new touch-optimized File Explorer that might be revealed this fall alongside The Windows 10 Fall Creators Update.

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