Microsoft’s anti-spam Outlook fixes ironically cause excessive spam

By: Madeleine Dean
2 minute read

Many Outlook users have noticed that the number of spam emails has increased dramatically. Despite all your anti-spam settings, it seems nothing can stop these annoying emails from landing to your inbox.

The good news is that this behavior is not caused by malware attacks or security breaches in Microsoft’s Outlook servers, but by Microsoft’s actions to reduce the number of spam emails you get. As contradictory as this may seem, Microsoft’s anti-spam actions actually triggered more spam.

The tech giant used a two-step strategy for this action. The first fix it rolled out was actually a short-term fix and, unfortunately, caused excessive spam for some users. The second fix is a long-term fix that was also released, but that ultimately did not fix the spam issue.

This is how Microsoft described the actions on its Office page:

1. Current Status: We’ve successfully implemented the short term fix, which has reduced the amount of spam mail reaching your inbox. The second, longer term fix, is being deployed throughout our infrastructure and is approximately 80% complete.

User Impact: Some users may be receiving excessive spam mail.

2. Final Status: We’ve implemented both the fixes throughout the affected infrastructure, which has mitigated impact.

User Impact: Some users may have been receiving excessive spam mail.

Start Time: Tuesday, May 31, 2016, at 7:00 PM UTC

End Time: Wednesday, June 1, 2016, at 11:52 AM UTC.

Microsoft has yet to explain what exactly is causing this spam issue, but its last status revealed the company is not very sure whether the second fix will really solve the problem.

Users are extremely discontent about the current situation and their complaints have flooded Microsoft’s support page:

I am receiving non-stop spam since this morning. I have received about 50-60 so far and they’re still coming in. I can’t seem to block them either as it says ‘my digital name is not found.’ Help anyone?

This has been happening to me since this morning too! like every few minutes i get ANOTHER spam email in my inbox.  I have never had this happen before, so I just went and selected them all and sweeped – delete and then block future… but even since then i’ve gotten three more emails in the last 10 minutes.

If you’re considering changing your email platform because of the spam issue, you can check out our article on the best Windows 10 email clients and apps to use.


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