FIX: Mouse or touchpad not working in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • A laptop's mousepad is one of the most essential interface components.
  • The touchpad is sensitive, and software and hardware issues can affect its functionality.
  • For example, touchpad issues can also be caused by a variety of System Errors.
  • If you have any other device-related issues, check out our Peripherals Fix page.
solve laptop keyboard not working on Windows 10

6. Use the Hardware Troubleshooter

  1. Go to Settings.
  2. Head over to Updates & Security Troubleshoot.
  3. Click Hardware and Devices, and click Run the troubleshooter.
  4. Wait for the process to finish.
  5. Restart your computer.

If none of the solutions from above resolved the issue, let’s try with Windows 10‘s troubleshooting tool. You can use this troubleshooter to resolve all sorts of issues, including the hardware problems.


If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.


7. Set the touchpad to No Delay

Disabling the touchpad delay may also resolve the problem.

  1. Go to Settings.
  2. Head over to Devices Touchpad. 
  3. Now, under Touchpad section and set the delay before clicks to No delay (always on).
  4. Restart your computer.

8. Disconnect other USB devices

There’s also a possibility that some external USB device interferes with the touchpad. So, if none of the previous solutions worked, try disconnecting all the USB peripherals, and check if the touchpad works now.


9. Change Power Management options

  1. Go to Search, type devicemngr, and open Device Manager.
  2. Scroll down and find your touchpad from the list of devices.
  3. Right-click the touchpad, and go to Properties. 
  4. Head over to the Power Management tab.
  5. Uncheck the Allow the computer to turn off this device to save power option.
  6. Restart your laptop.

Power Managment is a very important feature for every laptop. However, saving power can sometimes disable some vital functions of your machine. It’s possible that your Power Management settings are actually preventing the touchpad from working.


10. Run the SFC scan

  1. Go to Search, type cmd, and open the Command Prompt as Administrator.
  2. Type in the following command, and press Enter: sfc/scannow
  3. Wait for the process to finish.
  4. Restart your computer.

The last thing we’re going to try is another troubleshooting tool. That tool is the SFC scan. The SFC scan is designed to resolve various issues inside and outside your system. So, hopefully, it’ll be useful in this case, as well.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look on this guide.


scannow command has stopped before the process finished? Don’t worry, we’ve got an easy fix for you.


As you can see, this is a driver issue, but we hope that there will be official driver update from Microsoft and other manufacturers. If you have any comments, or suggestions, write them down in the comment section below, we would love to read it.

But first, here are some more examples of similar issues you can resolve with basically same solutions:

  • Touchpad lagging in Windows 10
    • If your touchpad actually works, but you have a hard time using it, you can still apply the solutions from this article.
  • Mouse unable to connect to Windows 10 laptop 
  • Mouse lagging in Windows 10
  • Touchpad disabled in Windows 10
    • Well, enable it! Of course, it may not be as easy as it sounds, because various issues might get involved.
  • Touchpad freezes in Windows 10
    • If your touchpad freezes, check out this article. If you still have problems, carry on with the solutions from this article.

Editor’s Note: This post was originally published in June 2018 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in August 2015 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.
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