{"id":1244,"date":"2026-08-08T12:49:39","date_gmt":"2026-08-08T12:49:39","guid":{"rendered":"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\/"},"modified":"2026-08-08T12:49:39","modified_gmt":"2026-08-08T12:49:39","slug":"microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\/","title":{"rendered":"Microsoft Teams Live Chat wordt op 5 oktober stopgezet"},"content":{"rendered":"\n

De uitfasering van Teams Live Chat is nu officieel, nu Microsoft heeft bevestigd dat de klantcommunicatiefunctie op 5 oktober 2026 stopt met werken.<\/p>\n\n\n\n

Microsoft schakelt de Live chat-functie<\/a> uit, ongeveer 18 maanden na de introductie ervan. Het bedrijf zegt dat het zijn middelen wil richten op nieuwere tools voor klantcommunicatie en -betrokkenheid.<\/p>\n\n\n\n

Microsoft weerhield organisaties er al op 6 augustus van om nieuwe Live chat-setups aan te maken. Bedrijven die de service momenteel gebruiken, moeten hun bestaande websitewidgets v\u00f3\u00f3r de deadline in oktober verwijderen.<\/p>\n\n\n\n

Alle Live chat-widgets die na 5 oktober nog ge\u00efnstalleerd zijn, worden automatisch verborgen.<\/p>\n\n\n\n

Teams Live Chat verbond websitebezoekers met ondersteuningsteams<\/h2>\n\n\n\n

Live chat was inbegrepen bij Microsoft 365 Business Basic-, Business Standard- en Business Premium-abonnementen met Teams.<\/p>\n\n\n\n

Bedrijven konden een chatwidget rechtstreeks aan hun websites toevoegen. Klanten konden de widget vervolgens gebruiken om contact op te nemen met medewerkers of ondersteuningsteams zonder de website te verlaten, terwijl medewerkers die gesprekken via Teams beheerden.<\/p>\n\n\n\n

De relatief korte levensduur betekent dat Microsoft de functie minder dan twee jaar na beschikbaarstelling uitfaseert.<\/p>\n\n\n\n

Bestaande Teams Live Chat-gegevens blijven beschikbaar<\/h3>\n\n\n\n

Zodra Microsoft Live chat op 5 oktober uitgefaseerd heeft, zullen klantberichten Teams niet meer bereiken.<\/p>\n\n\n\n

Organisaties verliezen ook de ondersteuning voor nieuwe gesprekken, escalaties en andere klantinteracties die via de service werden afgehandeld.<\/p>\n\n\n\n

Microsoft zal echter de Teams-kanalen die eerder voor Live chat zijn gemaakt, niet verwijderen. Bedrijven behouden ook toegang tot klantinformatie die al via die gesprekken is opgeslagen.<\/p>\n\n\n\n

De uitfasering heeft dus invloed op toekomstige activiteit in plaats van op historische Live chat-gegevens.<\/p>\n\n\n\n

Microsoft beveelt Dynamics 365 en Copilot Studio aan<\/h3>\n\n\n\n

Microsoft verwijst organisaties die nog steeds klantondersteuning via de website nodig hebben naar Dynamics 365 Contact Center met Live Chat.<\/p>\n\n\n\n

Het bedrijf beveelt ook Copilot Studio aan, dat AI-ondersteunde mogelijkheden biedt voor klantbetrokkenheid en contactcenterscenario’s.<\/p>\n\n\n\n

Microsoft breidt tegelijkertijd andere onderdelen van Teams verder uit. Facilitator AI zal binnenkort kunnen deelnemen aan Teams-kanaalvergaderingen, terwijl Teams ook Onderscheidingen en certificeringen als badges op gebruikersprofielkaarten zal tonen<\/a>.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

De uitfasering van Teams Live Chat is nu officieel, nu Microsoft heeft bevestigd dat de klantcommunicatiefunctie op 5 oktober 2026 stopt met werken. Microsoft schakelt de Live chat-functie uit, ongeveer 18 maanden na de introductie ervan. Het bedrijf zegt dat het zijn middelen wil richten op nieuwere tools voor klantcommunicatie en -betrokkenheid. Microsoft weerhield organisaties […]<\/p>\n","protected":false},"author":49,"featured_media":1245,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-1244","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat wordt op 5 oktober stopgezet - WindowsReport NL (Dutch)<\/title>\n<meta name=\"description\" content=\"Microsoft stopt met Teams Live Chat op 5 oktober 2026, waarmee nieuwe klantgesprekken worden be\u00ebindigd terwijl bestaande kanalen en gegevens behouden blijven.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat wordt op 5 oktober stopgezet\" \/>\n<meta property=\"og:description\" content=\"Microsoft stopt met Teams Live Chat op 5 oktober 2026, waarmee nieuwe klantgesprekken worden be\u00ebindigd terwijl bestaande kanalen en gegevens behouden blijven.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport NL (Dutch)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:49:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/nl\/wp-content\/uploads\/sites\/11\/2026\/08\/teams-captcha.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat wordt op 5 oktober stopgezet\",\"datePublished\":\"2026-08-08T12:49:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\\\/\"},\"wordCount\":330,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/wp-content\\\/uploads\\\/sites\\\/11\\\/2026\\\/08\\\/teams-captcha.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet\\\/\",\"name\":\"Microsoft Teams Live Chat wordt op 5 oktober stopgezet - 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