{"id":1248,"date":"2026-08-08T12:52:00","date_gmt":"2026-08-08T12:52:00","guid":{"rendered":"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\/"},"modified":"2026-08-08T12:52:00","modified_gmt":"2026-08-08T12:52:00","slug":"microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\/","title":{"rendered":"Microsoft Teams Live Chat wordt stopgezet op 5 oktober"},"content":{"rendered":"\n

De uitfasering van Teams Live Chat is nu officieel: Microsoft bevestigt dat de klantcommunicatiefunctie op 5 oktober 2026 stopt met werken.<\/p>\n\n\n\n

Microsoft schakelt de Live chat-functie<\/a> uit, ongeveer 18 maanden na de introductie ervan. Het bedrijf wil zijn middelen richten op nieuwere tools voor klantcommunicatie en engagement.<\/p>\n\n\n\n

Microsoft heeft organisaties al op 6 augustus belet nieuwe Live chat-configuraties te maken. Bedrijven die de service momenteel gebruiken, moeten hun bestaande website-widgets v\u00f3\u00f3r de deadline in oktober verwijderen.<\/p>\n\n\n\n

Alle Live chat-widgets die na 5 oktober nog ge\u00efnstalleerd zijn, worden automatisch verborgen.<\/p>\n\n\n\n

Teams Live Chat verbond websitebezoekers met ondersteuningsteams<\/h2>\n\n\n\n

Live chat was beschikbaar in Microsoft 365 Business Basic-, Business Standard- en Business Premium-abonnementen die Teams omvatten.<\/p>\n\n\n\n

Bedrijven konden een chatwidget rechtstreeks aan hun websites toevoegen. Klanten konden de widget vervolgens gebruiken om contact op te nemen met medewerkers of ondersteuningsteams zonder de website te verlaten, terwijl medewerkers die gesprekken via Teams afhandelden.<\/p>\n\n\n\n

De relatief korte levensduur betekent dat Microsoft de functie minder dan twee jaar na beschikbaarstelling uitfaseert.<\/p>\n\n\n\n

Bestaande Teams Live Chat-gegevens blijven beschikbaar<\/h3>\n\n\n\n

Zodra Microsoft Live chat op 5 oktober uitfaseert, komen klantberichten niet langer bij Teams aan.<\/p>\n\n\n\n

Organisaties verliezen ook de ondersteuning voor nieuwe gesprekken, escalaties en andere klantinteracties die via de service worden afgehandeld.<\/p>\n\n\n\n

Microsoft zal echter de Teams-kanalen die eerder voor Live chat zijn aangemaakt niet verwijderen. Bedrijven behouden ook toegang tot klantinformatie die al via die gesprekken is opgeslagen.<\/p>\n\n\n\n

De uitfasering heeft dus alleen invloed op toekomstige activiteit en niet op historische Live chat-gegevens.<\/p>\n\n\n\n

Microsoft raadt Dynamics 365 en Copilot Studio aan<\/h3>\n\n\n\n

Microsoft verwijst organisaties die nog websitegebaseerde klantondersteuning nodig hebben naar Dynamics 365 Contact Center met Live Chat.<\/p>\n\n\n\n

Het bedrijf beveelt ook Copilot Studio aan, dat AI-aangedreven mogelijkheden biedt voor klantbetrokkenheid en contactcenterscenario’s.<\/p>\n\n\n\n

Microsoft blijft tegelijkertijd andere onderdelen van Teams uitbreiden. Facilitator AI zal binnenkort kunnen deelnemen aan Teams-kanaalvergaderingen, terwijl Teams ook Awards en certificeringen als badges op gebruikersprofielkaarten toont<\/a>.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

De uitfasering van Teams Live Chat is nu officieel: Microsoft bevestigt dat de klantcommunicatiefunctie op 5 oktober 2026 stopt met werken. Microsoft schakelt de Live chat-functie uit, ongeveer 18 maanden na de introductie ervan. Het bedrijf wil zijn middelen richten op nieuwere tools voor klantcommunicatie en engagement. Microsoft heeft organisaties al op 6 augustus belet […]<\/p>\n","protected":false},"author":49,"featured_media":1249,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-1248","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat wordt stopgezet op 5 oktober - WindowsReport NL (Dutch)<\/title>\n<meta name=\"description\" content=\"Microsoft zal Teams Live Chat op 5 oktober 2026 uitfaseren, waardoor er geen nieuwe klantgesprekken meer kunnen worden gestart, terwijl bestaande kanalen en gegevens behouden blijven.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat wordt stopgezet op 5 oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft zal Teams Live Chat op 5 oktober 2026 uitfaseren, waardoor er geen nieuwe klantgesprekken meer kunnen worden gestart, terwijl bestaande kanalen en gegevens behouden blijven.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport NL (Dutch)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:52:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/nl\/wp-content\/uploads\/sites\/11\/2026\/08\/teams-captcha-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat wordt stopgezet op 5 oktober\",\"datePublished\":\"2026-08-08T12:52:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\\\/\"},\"wordCount\":318,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/wp-content\\\/uploads\\\/sites\\\/11\\\/2026\\\/08\\\/teams-captcha-2.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-stopgezet-op-5-oktober\\\/\",\"name\":\"Microsoft Teams Live Chat wordt stopgezet op 5 oktober - 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