{"id":1250,"date":"2026-08-08T13:00:28","date_gmt":"2026-08-08T13:00:28","guid":{"rendered":"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\/"},"modified":"2026-08-08T13:00:28","modified_gmt":"2026-08-08T13:00:28","slug":"microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\/","title":{"rendered":"Microsoft Teams Live Chat wordt op 5 oktober stopgezet"},"content":{"rendered":"\n<p>De uitfasering van Teams Live Chat is nu officieel, waarbij Microsoft bevestigt dat de klantcommunicatiefunctie op 5 oktober 2026 niet meer werkt.<\/p>\n\n\n\n<p>Microsoft <a href=\"https:\/\/learn.microsoft.com\/en-us\/MicrosoftTeams\/set-up-live-chat#live-chat-retirement-faq\" target=\"_blank\" rel=\"noopener noreferrer\">be\u00ebindigt de Live chat-functie<\/a> ongeveer 18 maanden nadat deze is ge\u00efntroduceerd. Het bedrijf zegt zijn middelen te willen richten op nieuwere communicatie- en betrokkenheidstools voor klanten.<\/p>\n\n\n\n<p>Microsoft is op 6 augustus al gestopt met het laten aanmaken van nieuwe Live chat-installaties door organisaties. Bedrijven die de service momenteel gebruiken, moeten hun bestaande website-widgets verwijderen v\u00f3\u00f3r de deadline in oktober.<\/p>\n\n\n\n<p>Alle Live chat-widgets die na 5 oktober nog ge\u00efnstalleerd zijn, worden automatisch verborgen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-teams-live-chat-connected-website-visitors-with-support-teams\">Teams Live Chat verbond websitebezoekers met ondersteuningsteams<\/h2>\n\n\n\n<p>Live chat was inbegrepen bij de Microsoft 365 Business Basic-, Business Standard- en Business Premium-abonnementen met Teams.<\/p>\n\n\n\n<p>Bedrijven konden een chatwidget rechtstreeks aan hun websites toevoegen. Klanten konden de widget vervolgens gebruiken om contact op te nemen met medewerkers of ondersteuningsteams zonder de website te verlaten, terwijl agenten die gesprekken via Teams beheerden.<\/p>\n\n\n\n<p>De relatief korte levensduur betekent dat Microsoft de functie minder dan twee jaar na beschikbaarstelling uitfaseert.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-existing-teams-live-chat-data-will-remain-available\">Bestaande Teams Live Chat-gegevens blijven beschikbaar<\/h3>\n\n\n\n<p>Zodra Microsoft Live chat op 5 oktober uitfaseert, bereiken klantberichten Teams niet meer.<\/p>\n\n\n\n<p>Organisaties verliezen ook de ondersteuning voor nieuwe gesprekken, escalaties en andere klantinteracties die via de service worden afgehandeld.<\/p>\n\n\n\n<p>Microsoft zal de Teams-kanalen die eerder voor Live chat zijn aangemaakt echter niet verwijderen. Bedrijven behouden ook toegang tot klantinformatie die al via deze gesprekken is opgeslagen.<\/p>\n\n\n\n<p>De uitfasering heeft dus invloed op toekomstige activiteiten in plaats van op historische Live chat-gegevens.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-microsoft-recommends-dynamics-365-and-copilot-studio\">Microsoft beveelt Dynamics 365 en Copilot Studio aan<\/h3>\n\n\n\n<p>Microsoft stuurt organisaties die nog website-klantenondersteuning nodig hebben richting Dynamics 365 Contact Center met Live Chat.<\/p>\n\n\n\n<p>Het bedrijf beveelt ook Copilot Studio aan, dat AI-mogelijkheden biedt voor klantbetrokkenheid en contactcenterscenario&#8217;s.<\/p>\n\n\n\n<p>Microsoft blijft tegelijkertijd andere onderdelen van Teams uitbreiden. Zo kan Facilitator AI binnenkort deelnemen aan Teams-kanaalvergaderingen, terwijl Teams ook <a href=\"https:\/\/windowsreport.com\/nl\/teams-zal-binnenkort-awards-en-certifications-als-badges-op-de-profielkaart-van-gebruikers-weergeven\/\" target=\"_blank\" rel=\"noopener noreferrer\">Awards en Certificeringen als badges weergeven<\/a> op de profielkaarten van gebruikers.<\/p>\n\n\n\n<p>Via <a href=\"https:\/\/www.theregister.com\/applications\/2026\/08\/07\/microsoft-tosses-teams-live-chat-into-its-feature-graveyard\/5284634\/\" target=\"_blank\" rel=\"noopener noreferrer\">The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>De uitfasering van Teams Live Chat is nu officieel, waarbij Microsoft bevestigt dat de klantcommunicatiefunctie op 5 oktober 2026 niet meer werkt. Microsoft be\u00ebindigt de Live chat-functie ongeveer 18 maanden nadat deze is ge\u00efntroduceerd. Het bedrijf zegt zijn middelen te willen richten op nieuwere communicatie- en betrokkenheidstools voor klanten. Microsoft is op 6 augustus al [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":1251,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-1250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft Teams Live Chat wordt op 5 oktober stopgezet - WindowsReport NL (Dutch)<\/title>\n<meta name=\"description\" content=\"Microsoft stelt Teams Live Chat op 5 oktober 2026 buiten gebruik, waardoor nieuwe gesprekken met klanten eindigen, terwijl bestaande kanalen en gegevens behouden blijven\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat wordt op 5 oktober stopgezet\" \/>\n<meta property=\"og:description\" content=\"Microsoft stelt Teams Live Chat op 5 oktober 2026 buiten gebruik, waardoor nieuwe gesprekken met klanten eindigen, terwijl bestaande kanalen en gegevens behouden blijven\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/nl\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport NL (Dutch)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T13:00:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/nl\/wp-content\/uploads\/sites\/11\/2026\/08\/teams-captcha-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat wordt op 5 oktober stopgezet\",\"datePublished\":\"2026-08-08T13:00:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\\\/\"},\"wordCount\":325,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/wp-content\\\/uploads\\\/sites\\\/11\\\/2026\\\/08\\\/teams-captcha-3.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/nl\\\/microsoft-teams-live-chat-wordt-op-5-oktober-stopgezet-2\\\/\",\"name\":\"Microsoft Teams Live Chat wordt op 5 oktober stopgezet - 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