{"id":2333,"date":"2026-08-08T12:52:24","date_gmt":"2026-08-08T12:52:24","guid":{"rendered":"https:\/\/windowsreport.com\/no\/microsoft-teams-live-chat-legges-ned-5-oktober\/"},"modified":"2026-08-08T12:52:24","modified_gmt":"2026-08-08T12:52:24","slug":"microsoft-teams-live-chat-legges-ned-5-oktober","status":"publish","type":"post","link":"https:\/\/windowsreport.com\/no\/microsoft-teams-live-chat-legges-ned-5-oktober\/","title":{"rendered":"Microsoft Teams Live Chat legges ned 5. oktober"},"content":{"rendered":"\n

Avviklingen av Teams Live Chat er n\u00e5 offisiell, og Microsoft bekrefter at kundekommunikasjonsfunksjonen slutter \u00e5 fungere 5. oktober 2026.<\/p>\n\n\n\n

Microsoft legger ned Live Chat-funksjonen<\/a> omtrent 18 m\u00e5neder etter lanseringen. Selskapet sier de \u00f8nsker \u00e5 fokusere ressursene p\u00e5 nyere verkt\u00f8y for kundekommunikasjon og engasjement.<\/p>\n\n\n\n

Microsoft stoppet allerede organisasjoner fra \u00e5 opprette nye Live Chat-oppsett 6. august. Bedrifter som for \u00f8yeblikket bruker tjenesten, b\u00f8r fjerne de eksisterende widgetene p\u00e5 nettstedet innen fristen i oktober.<\/p>\n\n\n\n

Alle Live Chat-widgeter som forblir installert etter 5. oktober, vil automatisk bli skjult.<\/p>\n\n\n\n

Teams Live Chat koblet nettstedbes\u00f8kende med st\u00f8tteteam<\/h2>\n\n\n\n

Live Chat fulgte med Microsoft 365 Business Basic-, Business Standard- og Business Premium-abonnementer som inkluderte Teams.<\/p>\n\n\n\n

Bedrifter kunne legge til en chat-widget direkte p\u00e5 nettstedet sitt. Kunder kunne deretter bruke widgeten til \u00e5 kontakte ansatte eller st\u00f8tteteam uten \u00e5 forlate nettstedet, mens agenter h\u00e5ndterte disse samtalene via Teams.<\/p>\n\n\n\n

Den relativt korte levetiden betyr at Microsoft avvikler funksjonen mindre enn to \u00e5r etter at den ble tilgjengelig.<\/p>\n\n\n\n

Eksisterende Teams Live Chat-data vil fortsatt v\u00e6re tilgjengelig<\/h3>\n\n\n\n

N\u00e5r Microsoft pensjonerer Live Chat 5. oktober, vil ikke kundemeldinger lenger n\u00e5 Teams.<\/p>\n\n\n\n

Organisasjoner mister ogs\u00e5 st\u00f8tte for nye samtaler, eskaleringer og andre kundeinteraksjoner som h\u00e5ndteres gjennom tjenesten.<\/p>\n\n\n\n

Microsoft vil imidlertid ikke fjerne Teams-kanalene som tidligere ble opprettet for Live Chat. Selskaper vil ogs\u00e5 beholde tilgang til kundeinformasjon som allerede er lagret gjennom disse samtalene.<\/p>\n\n\n\n

Avviklingen p\u00e5virker derfor fremtidig aktivitet snarere enn historiske Live Chat-data.<\/p>\n\n\n\n

Microsoft anbefaler Dynamics 365 og Copilot Studio<\/h3>\n\n\n\n

Microsoft henviser organisasjoner som fortsatt trenger nettbasert kundest\u00f8tte, til Dynamics 365 Contact Center med Live Chat.<\/p>\n\n\n\n

Selskapet anbefaler ogs\u00e5 Copilot Studio, som gir AI-drevne funksjoner for kundeengasjement og kontaktsenter-scenarier.<\/p>\n\n\n\n

Microsoft fortsetter samtidig \u00e5 utvide andre deler av Teams. Facilitator AI vil snart kunne delta i Teams-kanalm\u00f8ter<\/a>, mens Teams ogs\u00e5 vil vise utmerkelser og sertifiseringer som merker<\/a> p\u00e5 brukernes profilkort.<\/p>\n\n\n\n

Via The Register<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Avviklingen av Teams Live Chat er n\u00e5 offisiell, og Microsoft bekrefter at kundekommunikasjonsfunksjonen slutter \u00e5 fungere 5. oktober 2026. Microsoft legger ned Live Chat-funksjonen omtrent 18 m\u00e5neder etter lanseringen. Selskapet sier de \u00f8nsker \u00e5 fokusere ressursene p\u00e5 nyere verkt\u00f8y for kundekommunikasjon og engasjement. Microsoft stoppet allerede organisasjoner fra \u00e5 opprette nye Live Chat-oppsett 6. august. […]<\/p>\n","protected":false},"author":49,"featured_media":2334,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_enabled_clarity":"","footnotes":""},"categories":[1],"tags":[],"work":[],"class_list":["post-2333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nMicrosoft Teams Live Chat legges ned 5. oktober - WindowsReport NO (Norwegen)<\/title>\n<meta name=\"description\" content=\"Microsoft vil avvikle Teams Live Chat 5. oktober 2026, noe som avslutter nye kundesamtaler samtidig som eksisterende kanaler og data beholdes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/windowsreport.com\/no\/microsoft-teams-live-chat-legges-ned-5-oktober\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Teams Live Chat legges ned 5. oktober\" \/>\n<meta property=\"og:description\" content=\"Microsoft vil avvikle Teams Live Chat 5. oktober 2026, noe som avslutter nye kundesamtaler samtidig som eksisterende kanaler og data beholdes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/windowsreport.com\/no\/microsoft-teams-live-chat-legges-ned-5-oktober\/\" \/>\n<meta property=\"og:site_name\" content=\"WindowsReport NO (Norwegen)\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-08T12:52:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/windowsreport.com\/no\/wp-content\/uploads\/sites\/13\/2026\/08\/teams-captcha.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Milan Stanojevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MilanStanojev17\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milan Stanojevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/no\\\/microsoft-teams-live-chat-legges-ned-5-oktober\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/no\\\/microsoft-teams-live-chat-legges-ned-5-oktober\\\/\"},\"author\":{\"name\":\"Milan Stanojevic\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/no\\\/#\\\/schema\\\/person\\\/e3910b02e4592db47a0eb303765a3a25\"},\"headline\":\"Microsoft Teams Live Chat legges ned 5. oktober\",\"datePublished\":\"2026-08-08T12:52:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/no\\\/microsoft-teams-live-chat-legges-ned-5-oktober\\\/\"},\"wordCount\":306,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/no\\\/microsoft-teams-live-chat-legges-ned-5-oktober\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/windowsreport.com\\\/no\\\/wp-content\\\/uploads\\\/sites\\\/13\\\/2026\\\/08\\\/teams-captcha.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/windowsreport.com\\\/no\\\/microsoft-teams-live-chat-legges-ned-5-oktober\\\/#respond\"]}],\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/windowsreport.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/windowsreport.com\\\/no\\\/microsoft-teams-live-chat-legges-ned-5-oktober\\\/\",\"url\":\"https:\\\/\\\/windowsreport.com\\\/no\\\/microsoft-teams-live-chat-legges-ned-5-oktober\\\/\",\"name\":\"Microsoft Teams Live Chat legges ned 5. oktober - 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