Windows Phone users have recently been affected by a OneDrive sync issue. The good news is that the company has now fixed this problem.
The OneDrive update was released a couple of weeks ago for Windows phones and unfortunately, after installing it, users found that OneNote for Windows 10 stops syncing to OneDrive. The app also showed the 80070005 error code along with the following messages: “We can’t complete the task. Try again.” or “You don’t have permission to edit this file and the sync has stopped. Contact the owner.”
More specifically, personal Office documents that users accessed through their Microsoft accounts weren’t synced. School and work documents did, sync correctly and the issue didn’t impact them.
The issue seemed to be limited to Windows Phone 8.1 devices and it didn’t affect the Windows 10 iterations of the affected apps.
OneDrive sync issues fixed
We released a fix for this issue on April 18, 2017 for all Windows Phone customers. When you open the OneNote app, your notebooks should be syncing with OneDrive and across devices.
If you’re still experiencing an issue, you can post in the Microsoft Answers Community for additional support and expert advise.
With today’s computing done on the cloud and servers syncing the latest documents and notes, keeping them updated on all of our devices is hugely important.
An optimal quicker solution for the problem would have been updating to Windows 10 Mobile, but Microsoft has closed the update window so that’s no longer possible.
Are you still experiencing OneDrive sync issues? If the answer is yes, use the comment section below to tell us more about your experience. Also, don’t forget to post in the Microsoft Answers Community for additional support.
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